Custom Love Story Reviews 

88
•
TrustScore 4.5 uit 5

4,6

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Lees wat reviewers zeggen

Beoordeeld met 5 van de 5 sterren

This company was TOP NOTCH!! They took my precious love story as seriously as I did. They were committed to making the video PERFECT, no matter how many revisions I made. I give this company my highes... Toon meer

Beoordeeld met 5 van de 5 sterren

I took a chance on creating this. I always knew we had an interesting story and it would be fun to see it on screen, so I asked chat to recommend a good one for me to try. This was chat's top choice.... Toon meer

Beoordeeld met 4 van de 5 sterren

In general, the video is great. I appreciate that I had unlimited revisions because there were things that they just got wrong (like having the control cluster in the back seat of a car, and a do... Toon meer

Beoordeeld met 5 van de 5 sterren

Absolutely can recommend this Company 100%. The completed video brought tears to our eyes. We changed it so many times until it was perfect for my husband and I. There was no extra charge for this a... Toon meer

Bedrijfsgegevens

  1. Cadeauwinkel

Geschreven door het bedrijf

Custom Love Story turns your real photos and memories into a personalized, beautifully animated short film — your story, brought to life on screen. Whether it's the story of you and your partner, a heartfelt tribute for Father's Day, or a family memory worth keeping forever, we craft a unique cinematic film made just for you. The perfect gift for anniversaries, weddings, birthdays, or any moment that deserves to be remembered. Every film is made to order and delivered digitally within 24 hours, with an optional printed poster.


Contactgegevens

4,6

Uitstekend

TrustScore 4.5 uit 5

88 reviews

5 sterren
4 sterren
3 sterren
2 sterren
1 ster

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4,6

Alle reviews

(88)

87 reviews in de afgelopen 12 maanden

Een review schrijven
Bedrijven op Trustpilot mogen geen beloningen aanbieden of betalen om reviews te verbergen. Reviews zijn de meningen van individuele gebruikers en niet van Trustpilot. Meer informatie

Beoordeeld met 5 van de 5 sterren

I took a chance on creating this

I took a chance on creating this. I always knew we had an interesting story and it would be fun to see it on screen, so I asked chat to recommend a good one for me to try. This was chat's top choice. I expected the worse and was hugely surprised at how good and accurate it really was. The revisions were on point and not very many of them. It was a great experience watching the video. The only issue was that I only received one response to 3 of my email inquiries. I'm not sure if that is a me thing or them. I had to keep checking the website for updates. Still waiting on my custom song though. But highly recommend getting the video.

17 oktober 2026
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

This company was TOP NOTCH!

This company was TOP NOTCH!! They took my precious love story as seriously as I did. They were committed to making the video PERFECT, no matter how many revisions I made. I give this company my highest recommendation. I am going to tell ALL my friends and family to create their own.

15 oktober 2026
Review zonder uitnodiging
Beoordeeld met 4 van de 5 sterren

It’s a process, but the end result was good.

In general, the video is great. I appreciate that I had unlimited revisions because there were things that they just got wrong (like having the control cluster in the back seat of a car, and a door knob on one side of the door- but the door opened on the other side). Also, each time I requested a change in a scene, there were other unexpected changes made to that scene (unrequested)… facial hair would disappear, backgrounds would change. The most frustrating was a scene where I am in a car and the steering wheel is on the wrong side. I requested it to be corrected AT LEAST a half dozen times and it never was. I finally gave up.

The rest of the experience was pretty good, the representation of us is good, the song incorporates things that are important to us and the scenes are detailed. The end result will be something my husband enjoys.

They are very responsive and sent my revisions at least once a day. I know they’re using AI to create this- my suggestion is that at some point a person review it to ensure the requests are accommodated and make sense.

15 oktober 2026
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Absolutely can recommend this Company…

Absolutely can recommend this Company 100%. The completed video brought tears to our eyes.
We changed it so many times until it was perfect for my husband and I. There was no extra charge for this at all. A stunning keepsake for us.
Thank you so much.

15 oktober 2026
Review zonder uitnodiging
Beoordeeld met 1 van de 5 sterren

Warning - dishonest, unethical scammers

Warning - do NOT spend money on this company. They are dishonest and don’t follow their promises, especially with their full refund guarantee. I purchased a custom love story video as a gift for my husband for our anniversary and the first video was awful but they give up to three rounds of revisions so I gave feedback, they tried again, and it still wasn’t good. When I realized that I would have so many revisions that I would basically have to do it all myself, I asked for a refund. They asked me to give them one more chance (and that they would give me my refund if I still wasn’t happy), so I happily did, hoping that the video would turn out okay. It did not, so I once again asked for the refund. Heard nothing, so I emailed a few days ago asking for an update on the refund, and Maria (a customer service rep who I’d been emailing the entire time) claimed that I had “approved and downloaded” the video, and therefore she couldn’t give me a refund. That was an absolute lie and they clearly marked it as “approved” on their end so I couldn’t get my refund. Horrible. Do not waste your money on this garbage and learn from my mistake.

11 oktober 2026
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

I’m updating my experience to five…

I’m updating my experience to five stars. It took a few tries however they did get it right in the end. Their customer service was quick to respond and went above and beyond to ensure the video was nothing short of perfect in the end.

5 oktober 2026
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

I made changes after changes and they…

I made changes after changes and they met every request to my satisfaction. I can't wait to share this with my wife. Thank you and your staff so much for capturing a small glimpse of the love I have shared with my wife.

4 oktober 2026
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Great product

They sent me the first version. It was not what I wanted. I sent them the revisions I wanted and they revised film came back perfect!

2 oktober 2026
Review zonder uitnodiging

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