I have not received my order. Email states it has not arrived with the courier and suggest I contact my post office. Tracking says wait another 24hrs I think I have been conned I will be pur... Toon meer
Bedrijf heeft geantwoord
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My item took over four weeks to arrive. I had to email asking about delivery twice. When it arrived eventually it was spelt totally incorrectly. I emailed the company telling them. They said they wou... Toon meer
Bedrijf heeft geantwoord
Ordered a blanket on 11/8, shipper label created 11/10. Ever since then kept receiving only the following; On Its Way to USPS Departed Shipping Partner Facility, USPS Awaiting Item JAMAICA, NY... Toon meer
I was most impressed with their customer service. The problem I had was due to delivery information going to spam so that I couldn’t track order. I received the order and it was perfectly personalized... Toon meer
Bedrijf heeft geantwoord
1,8
Slecht
79 reviews
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Heeft 100% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 48 uur
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My granddaughters will Love these!!
My granddaughters will Love these!!! At 1st I ordered wrong. Then they asked what I really wanted. I then waited and the order arrived just like I wanted. They were perfect!!! Thanks again!!!
3 oktober 2026
Review zonder uitnodiging
Antwoord van customwarms.com
Hi Barbara Scamardo,
Thank you for your trust and order. We feel truly honored by your satisfaction and support. It's great to hear that. Best wishes to you.
I have not received my order
I have not received my order. Email states it has not arrived with the courier and suggest I contact my post office. Tracking says wait another 24hrs
I think I have been conned
I will be pursuing and use social media to make people aware not to use this company.
My order number is CW189607
I have been emailing and you have offered me refund. Once this refund has been received I will update my review to get more positive.
Update 14/9 after many emails back and forth I have finally been refunded today
10 september 2026
Review zonder uitnodiging
Antwoord van customwarms.com
Hello Jackie Marriott,
Thank you very much for your feedback. We are sorry to bring you an unpleasant shopping experience, we deeply regret your dissatisfaction, and your order problem will be handled with the utmost importance.
May I know your order number or email please? We will check more details and provide you with satisfying solution. Please don't worry.
Looking forward to your reply. Best wishes to you.
My item took over four weeks to arrive
My item took over four weeks to arrive. I had to email asking about delivery twice. When it arrived eventually it was spelt totally incorrectly. I emailed the company telling them. They said they would send out a replacement, however wanted me to send another 9.99. I am appalled at this they have made the mistake and ruined a present for my granddaughter that cost me £21.99 and the spelling isn’t correct then expect me to pay again to rectify their mistake
4 augustus 2026
Review zonder uitnodiging
Antwoord van customwarms.com
Hello Julie McGee,
Thank you for your feedback. We are truly sorry for the long delivery time and the spelling error on your product — this was entirely our fault.
To make it right, we will send you a free replacement immediately. You will not be charged the extra freight or any additional shipping fees.
Please check your email; our after-sales team has already sent you the details for the free replacement. We hope to regain your trust and make up for this mistake.
Best wishes.
It took a little longer than I expected…
It took a little longer than I expected but it is here and it’s really cute.
21 augustus 2026
Review zonder uitnodiging
Antwoord van customwarms.com
Hi SMH,
Thank you for your trust and order. We feel truly honored by your satisfaction and support. It's great to hear that. Best wishes to you.
I wish I could subtract stars
I wish I could subtract stars. First shipping takes way to long. The quality is the worst I've seen. Do not order from this place. I ordered the backpack set for my son. The lunchbox is so small it fits nothing. The pencil case is the only thing true to size. The 5 backpack at target is a better quality.
14 augustus 2026
Review zonder uitnodiging
Antwoord van customwarms.com
Hello Selena Miller,
Thank you very much for your feedback. We are sorry to bring you an unpleasant shopping experience, we deeply regret your dissatisfaction, and your order problem will be handled with the utmost importance.
The lunch bag's dimensions are based on standard lunchbox sizes. We apologize that this did not meet your expectations. Please don't worry, our after-sales customer service personnel have contacted you via email to provide a satisfactory solution.
Looking forward to your reply. Best wishes to you.
I was most impressed with customer service
I was most impressed with their customer service. The problem I had was due to delivery information going to spam so that I couldn’t track order. I received the order and it was perfectly personalized; I had just ordered the wrong size. Customer service worked through my problem and I will be receiving the correct size. I’m a highly satisfied customer and will do business with them again
31 juli 2026
Review zonder uitnodiging
Antwoord van customwarms.com
Hello Rambo Smith,
Thank you for your trust and order. It's our privilege to present you with exceptional custom products and services to your satisfaction. Best wishes to you.
Utter scammers delivery takes longer…
Utter scammers delivery takes longer than it should there sizes don’t match there XXL and XL ore more like a XS and small when you question them and request your money pack they tell you that you have to pay to return then offer you discount of your “Next purchase with them” (who is there right mind would make a second after such a conning company and then they stop emailing all together and don’t give you anything back don’t give you anyway of sending the items back and I have reported them to trading standards and are taking is as far as I can physically take it there are not getting away with it and they shouldn’t be aloud to
30 juni 2026
Review zonder uitnodiging
Antwoord van customwarms.com
Hello Bee meadows,
Thank you very much for your feedback. We are sorry to bring you an unpleasant shopping experience, we deeply regret your dissatisfaction, and your order problem will be handled with the utmost importance.
May I know your order number or email please? We will check more details and provide you with satisfying solution. Please don't worry.
Looking forward to your reply. Best wishes to you.
If I could give this a 0 I would
If I could give this a 0 I would. Not only did this 40 sign come with glue strings still all over the letters but my daughter’s name was spelled incorrectly….. they told me it was my fault even though you can zoom in and see a line that looks faded and looks like a malfunction on their end. ….
My daughters name is Madison
Would you ever think to spell it Madisin … I’ve had to change that 100 times because even autocorrect changes it to Madison. Also … why would I spell my daughters name incorrectly..
This place is a joke and I will NEVER order from here again. JUNK PLASTIC ….. going in the trash where it belongs. Unbelievable customer service. … the last thing they wrote was “looking forward to your reply” after telling me that I spelled my daughter’s name wrong!!! Never again!!! Shame on them because I LOVE customized items. Funny 1000 times I’ve ordered I’ve never spelled my daughter’s name wrong. Hope they go out of business. Junk and awful customer service. I am not sure how to post the picture however it looks like an i at first and then you zoom in and it looks like a line I there is no dot for the i nor does it look like the other i … its faded and also the n looks weird which makes me wonder if they changed it or it was a computer glitch. If it was truly my fault I would like to see the original order on the computer not a printed slip that looks like it was changed. I wish I read the reviews before ordering. Never again.
16 juni 2026
Review zonder uitnodiging
Antwoord van customwarms.com
Hello Christine Parshley,
Thank you very much for your feedback. We are sorry to bring you an unpleasant shopping experience, we deeply regret your dissatisfaction, and your order problem will be handled with the utmost importance. Your order number is CW176903. Since customized products are all unique, we will produce the product 100% according to the customization information provided by the customer. We found that the customized name on the order was "Madisin," and we strictly followed the name "Madisin" you provided. Unfortunately, this is an incorrect name. We have reported your order issue to the company and will provide you with a satisfactory solution. If you still need this order, we can apply for a 50% discount to reorder a new one for you, is it ok? I hope this meets your expectations. I look forward to your reply. Thank you.
Do not buy from these scammers
Do not buy from these scammers! I ordered 2 dog jumpers to get over the advertised free postage threshold only to be charged postage at checkout. I contacted them, and they said because my order exceeded the $59, I didn’t qualify for free postage. That makes sense!!!
It’s been 2 weeks and after reading the reel reviews (not the fake 5 star ones) I don’t ever expect to see my dogs jumpers in the mail.
Petty we can’t leave 0 stars
22 mei 2026
Review zonder uitnodiging
Antwoord van customwarms.com
Hello Nathan Rose,
Thank you very much for your feedback. We are sorry to bring you an unpleasant shopping experience, we deeply regret your dissatisfaction, and your order problem will be handled with the utmost importance.
May I know your order number or email please? We will check more details and provide you with satisfying solution. Please don't worry.
Looking forward to your reply. Best wishes to you.
Absolutely awful company
Absolutely awful company. I placed my order on 3 May and have still not received it. I keep being told different stories — first there was apparently a fire nearby, then I’m told the order is being processed — but nothing ever actually happens. I’m just going round in circles with repeated responses, the order still hasn’t been dispatched and I’ve never received a shipping number. Would not recommend using this company.
21 mei 2026
Review zonder uitnodiging
Antwoord van customwarms.com
Hello Kate,
We sincerely apologize for the inconvenience caused. A fire in our warehouse destroyed materials, slowing down the customization process. However, please don't worry, operations have been quickly restored, and production is now running normally.
We deeply apologize for your dissatisfaction, and your order issue will be addressed with utmost care.
Could you please provide your order number or email address? We will further verify the details and provide you with a satisfactory solution. Please don't worry. We look forward to your reply. Best wishes.
Absolutely awful company
Absolutely awful company. I’ve been waiting on my order for weeks. They keep telling me there was a fire nearby then saying my order is being shipped. Keep going round in circles repeating themselves and order hasn’t even been dispatched and no shipping number received. do not use
21 mei 2026
Review zonder uitnodiging
Antwoord van customwarms.com
Hi Lynn Fisher,
We sincerely apologize for the inconvenience caused. A fire in our warehouse destroyed materials, slowing down the customization process. However, please don't worry, operations have been quickly restored, and production is now running normally.
We deeply apologize for your dissatisfaction, and your order issue will be addressed with utmost care.
Could you please provide your order number or email address? We will further verify the details and provide you with a satisfactory solution. Please don't worry. We look forward to your reply. Best wishes.
Unbelievably bad service
I ordered an outfit for the arrival of my 1st grandson and have waited over 3 weeks for it to arrive. Today ‘it’ arrived. I was so excited to open the package but instead of the personalised outfit I received a red, silky sports bra! I mean, it’s not even close to what I ordered and would not cost a fraction of what I paid for the outfit. Now want a refund and have to find another outfit. So disappointing and pretty unbelievable!
24 april 2026
Review zonder uitnodiging
Antwoord van customwarms.com
Hi lisa probert,
we are truly sorry for the terrible mistake and the huge disappointment this has caused you. We take full responsibility for this error.
We sincerely apologize for the unpleasant shopping experience you encountered. We have arranged for member of our after-sales support team to contact you shortly; resolving your order issue is our top priority. We will further verify the details to provide you with a satisfactory solution. Please do not worry. We look forward to reply from you. Best regards.
Diabolical…. Avoid at all costs!
Diabolical! Avoid, Avoid, Avoid!!!
You won’t get what you ordered and you won’t get your money back either!
31 maart 2026
Review zonder uitnodiging
Antwoord van customwarms.com
Hello InPostlks,
Thank you very much for your feedback. We are sorry to bring you an unpleasant shopping experience, we deeply regret your dissatisfaction, and your order problem will be handled with the utmost importance.
May I know your order number or email please? We will check more details and provide you with satisfying solution. Please don't worry.
Looking forward to your reply. Best wishes to you.
Vergognosi
Vergognosi . Truffa .
Non arriva nulla e non ti rimborsano.
Vergognosi .
Non comprate nulla .
Truffaaaa
1 februari 2026
Review zonder uitnodiging
Antwoord van customwarms.com
Ciao Asia Pikkola,
Grazie mille per il tuo feedback. Ci dispiace molto per la spiacevole esperienza di acquisto, ci rammarichiamo profondamente per il tuo disappunto e ci impegneremo a risolvere il problema relativo al tuo ordine con la massima priorità.
Potresti fornirci il numero d'ordine o l'indirizzo email? Verificheremo ulteriori dettagli e ti forniremo una soluzione soddisfacente. Non preoccuparti.
Restiamo in attesa di una tua risposta. Cordiali saluti.
Rubbish nothing like their pictures
I can see from their score straight away that I should have had a look before I ordered the item I receive received was nothing like the picture that they had shown the quality was absolutely disgusting when I contacted customer service to get a refund. They told me it was two inconvenient because of the price of returning. I wouldn’t even use what they had sent as a duster. Please do not waste your money ordering from this company because you will be completely disappointed when you receive your item. And I did order in the middle of January when it was freezing cold and my dog needed the coat….. didn’t receive it until later on in March, which regardless of the fact that they’re in China makes absolutely no difference because two or three weeks should have been fine
20 maart 2026
Review zonder uitnodiging
Antwoord van customwarms.com
Hello Sarah Barraclough,
Thank you very much for your feedback. We are sorry to bring you an unpleasant shopping experience, we deeply regret your dissatisfaction, and your order problem will be handled with the utmost importance.
We sincerely regret that your order experience did not meet expectations, including the product discrepancy, delivery delay and refund communication issues. Please send us your order number via private message. Our team will review your case thoroughly and follow our official policies to provide a corresponding solution as soon as possible. You and your pup deserve way better than this, and we’re here to make it right.
Waste of time and money
So took forever to get these games done items. Also I had two different items with two different names and at check out did not notice it changed one of the to have the same name. Not impressed
10 maart 2026
Review zonder uitnodiging
Antwoord van customwarms.com
Hello Tanya Ziegler,
Thank you very much for your feedback. We are sorry to bring you an unpleasant shopping experience, we deeply regret your dissatisfaction, and your order problem will be handled with the utmost importance.
May I know your order number or email please? We will check more details and provide you with satisfying solution. Please don't worry.
Looking forward to your reply. Best wishes to you.
Terrible
Terrible, terrible, terrible. Do NOT order from this company. Their pictures and ads are much better than they deliver. I ordered in January and now the latest delivery notice, after I asked, is maybe April. What a disappointment!! they are using YUN express for delivery so you know where this product is made.
26 februari 2026
Review zonder uitnodiging
Antwoord van customwarms.com
Hello dear customer,
Thank you very much for your feedback. We are sorry to have kept you waiting. We understand your feelings very well. We are truly sorry for the misleading delivery information that caused you such distress. We understand how frustrating it must be to wait for your order and receive inaccurate updates, and we take full responsibility for this mistake.
We deeply regret your dissatisfaction, and your order problem will be handled with the utmost importance. May I know your order number or email please? We will check more details and provide you with satisfying solution. Please don't worry.
Looking forward to your reply. Best wishes to you.
I ordered a sweater for my dog
I ordered a sweater for my dog, and it never came. Fake company and fraudulent tracking codes. DO NOT PURCHASE ANYTHING FROM THIS COMPANY 🤬🤬🤬🤬
2 februari 2026
Review zonder uitnodiging
Antwoord van customwarms.com
Hi SebraW,
Sorry to keep you waiting, we are doing real and honest business, please don't worry.
I'm very sorry. Because the customized style you choose is very popular, raw materials are sold out, delaying the customization time. Your order is currently being expedited and is expected to ship in approximately 4-6 days. We will prioritize shipping this style of order. We sincerely apologize again.
We deeply regret your dissatisfaction, and your order problem will be handled with the utmost importance. May I know your order number or email please? We will check more details and provide you with satisfying solution. Please don't worry.
Looking forward to your reply. Best wishes to you.
Still not got it
Said 7 days delivery... its now 21 days with no sign of my purchase
9 februari 2026
Review zonder uitnodiging
Antwoord van customwarms.com
Hi Dear GG,
Thank you very much for your order, due to the large number of customized process steps, for the peak seaon, the processing time will take around 5-7 days, and then send it to the logistics company. The logistics and transportation time is about 10-20 days.
May I know your order number or email please? We will check more details and provide you with satisfying solution. Please don't worry.
Looking forward to your reply. Best wishes to you.
Sono settimane che ho ordinato i…
Sono settimane che ho ordinato i prodotti mai arrivati ho pagato con klarna e spero di aver indietro i miei soldi .
9 januari 2026
Review zonder uitnodiging
Antwoord van customwarms.com
Ciao Barbara Longobardi,
Ci dispiace che l'esperienza di acquisto non sia stata soddisfacente. L'ordine verrà elaborato in circa 5-7 giorni, dopodiché verrà inviato alla società di logistica. I tempi di logistica e trasporto sono di circa 10-20 giorni.
Hai ordinato due kit per il Baby Homecoming? Potresti fornirci il numero d'ordine o l'indirizzo email? Verificheremo ulteriormente i dettagli e ti forniremo una soluzione soddisfacente. Non preoccuparti. Attendiamo con ansia la tua risposta. Cordiali saluti.
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