CV Linens Reviews 17

Great service, super fast for pick up!

Nice spacious showroom and very pleasant customer service person at the front.

Elizabeth and Gabby have been very helpful with a tropical theme party for my mother‘s best friend her 91 birthday. Thank you so much for your service.

All the lady's were super sweet and welcoming! They helped with all my party needs and order came up super fast!!

WARNING TO FUTURE CUSTOMERS: Be extremely careful ordering from CV Linens.

This has been one of the worst customer service experiences I have ever dealt with. I spent over $1,500 on event décor for my upcoming wedding, returned merchandise in good faith, and instead of handling the matter professionally, they refused my refund and claimed the items were “damaged.”

My wedding is not even until July 2026, so I had absolutely no reason to use or damage these items. Tracking confirmed the return was delivered, yet the company still chose to keep my money and refuse accountability.

What makes this situation even worse is how rude, dismissive, and unprofessional their customer service team was throughout the process. There was no genuine attempt to resolve the issue fairly. Instead of working with a paying customer, they immediately became defensive and unhelpful.

Now they are sending the merchandise back after denying the refund, leaving me to deal with the stress, financial loss, and uncertainty of what condition the items may even be in after being in transit and in their possession.

As a business owner myself, I understand returns and customer disputes happen. What matters is how a company handles them — and in my opinion, CV Linens completely failed in professionalism, fairness, customer care, and trustworthiness.

Please read return policies VERY carefully before ordering from this company because if something goes wrong, do not expect understanding or reasonable customer service.

Very disappointing experience.

Received defective product and was unusable. They offered me 15% off to fix it myself, but I can't bend metal so that seemed like an empty offer. The other option they offered was to return it. What a hassle and waste of time

The bride added 12 more headcounts last minute. I called to confirm if I could receive my items within the next few days for the event before replacing my order. The team was super responsive and friendly, assuring me that my order would arrive on time—and it did! Great customer service and fast shipping. Highly recommend!

Received stained table toppers. Customer service gave a refund but not a full one.
Very disappointed. I will not shop here again

This company it’s the worst!! You place an order pay 225 they provide a delivery date of 1/22 then bc of the delivery I purchased the charger beaded plates then they right away stated there was a delay. After purchased was completed. Now they want to sent me half of my order. When is for a wedding! I said no to give me a refund and they want to inconvenience me even more suggesting to sent the items back to them . Why sent me an incomplete order ? That’s not what I paid for!’ DO NOT TRUST THIS COMPANY
THIEFT LIARS THEY SELL YOU ITEMS THEY ADVERTISE In STOCK BUT THey are NOT!

terrible quality
No worth the money

Endlessly frustrating experience. I live in northern CA and am having my wedding in southern CA, where much of my family lives. In my original order, I listed my sister in LA as the shipping address and my address as the billing address. After over a week, I was unceremoniously notified that my order had been canceled because the shipping and billing addresses did not match. Two ways to make this a non issue in the future: (1) make such a policy readily known on the website, (2) do not allow orders to go through with different shipping and billing address. Better yet, do away with this ill-conceived policy.

I called to follow-up and was told that I would need to re-order AND pay for expedited shipping ($100+) if I wanted my original order to get there on time. I was assured that it would be okay for me to use my same card because I was pre-confirming my identity on the phone. Today, my order was canceled again.

I hope CV Linens can remedy this failure on their end. I cannot recommend them, but if there are no other possible places to buy event supplies, you should buy anything from CV Linens several months in advance - so that you have ample time to order and reorder and perhaps still never receive your goods.

Excellent quality and price. Very fast shipping, everything was packed well. One of the best purchases i made.

would not let me pay. then charged me 1 dollar everytime I tried to check out.

THIS COMPANY IS WHAT I CALL QUALITY MULTIPLY BY EXCELLENT CUSTOMER SERVICE PLUS GOOD PRICE ADDING FAST SHIPPING EQUALS TO CV LINENS. WAY TO GO I WISH I COULD GIVE YOU A MILLION STARS LOVE YOUR PRODUCTS PLEASE KEEP UP THE GOOD WORK

Amazing!!! Great quality and i got my shipment in one day via fed ex, such a relief to be able to order online and be happy with the outcome. The color was exactly what the picture showed.

If you are doing a DIY wedding, CV Linens is great place to start. Decent product for the money, reliable and fast shipping!

I ordered linens for my daughter's wedding for less than I could have rented them. Shipping was fast and the linens were beautiful. Plus I was able to sell them after the wedding!