Dazuma Reviews 554

I recently purchased lighting from Dazuma for our neighborhood Clubhouse gym renovation, and the experience turned out to be fantastic thanks to their exceptional customer service. I found the perfect fixtures on their site—modern, stylish, and exactly what we needed to elevate the space.

In the middle of our renovation, we lost our onsite manager, and unfortunately the lights were mistakenly shipped to their residence instead of the clubhouse. Once I discovered the issue, I reached out to Dazuma and was connected with Mhaica, who was truly amazing from start to finish.

She immediately jumped in to help, providing detailed tracking updates so we could monitor the shipment and retrieve the fixtures. The lights ended up being held in customs for over three weeks, which added to the frustration, but throughout the entire delay, Mhaica stayed on top of the situation, communicated clearly, and made sure we had everything we needed.

Once the fixtures finally arrived and were installed, they looked absolutely great—exactly what we envisioned for the renovated gym.

I genuinely appreciate Mhaica’s professionalism, patience, and dedication to resolving the logistical challenges. Her support played a big role in helping make our renovation project a success. Thank you, Dazuma, for both the beautiful lighting and the outstanding customer service.

Mhaica was amazing !! She helped us find solution with a complex order. She also followed up throughout the entire process. Highly recommend this company. Very real people with high integrity.

I purchased three sets of lights all in the same family. Two of the sets have failed. I reached out initially when one set went out and it was past the one year mark so they only offered me 25% off that after talking with the customer service, they went up to 50% off to replace the first set. Now a second set of lights have failed and the customer service once again sent me a 25% off offer. I think it’s pretty ridiculous when 75% of the lights that you purchased fail in less than three years. I would not purchase any products from this company due to the high failure rate in their products. I believe they know that they have an issue with quality and do not care because they’ve built a system where the customer has to come back to replace lights because they have other lights they are continuing to try and keep. I have other light fixtures that are 10+ years and never had an issue. These light fixtures are not the cheapest to purchase but I would say they are the most problematic light fixtures I’ve purchased. I’m mostly frustrated because I have hired electricians at $250 per visit to tell me there’s nothing they can do because the lights are bad. I would highly recommend to stay away from this company.

We purchased a light for our bathroom that is labeled as "dimmable" in the product title, but when the light was installed, it was not dimmable, and only flickered when we attempted to dim it. We contacted the company and they claimed that we had not selected the dimmable option when purchasing the dimmable light. This was purchased as part of a longer construction project, so we had not installed the light within 30 days of it arriving, and the company would not offer us an exchange or refund, or any solution beyond suggesting that we not use a wall dimmer. This was not the level of support I would expect when purchasing a $300 product.

Mhaica was very helpful locating an order that was not delivered... her follow-up was professional and appreciated...

Thanks to Mhaica, we have now two working lights by our entrance even through Japan is so far away and the Amercan Customs had damaged the Package. It took quite a long time but we are happy with the result.

Despite the lamps delivery took too long, they always kept me informed about my concerns. Customer service is great. The lamps are also very pretty

Outstanding customer service and personalized support as we navigated installation and reprogramming one of our remotes. Love the design and functionality of both ceiling fans/lights we purchased. Will buy again from Dazuma in the future.

Excellent communicated every step of the way. Very pleased with the result!

Great customer service and very quick response. My order was damaged on delivery and I got an immediate response from DAZUMA. They agreed to send me a new replacement glass lamp after seeing the pictures of the broken glass window.

I had never ordered from this company before. When the shipment was delayed, I reached out and received timely responses, updates and solutions.

Customer service was amazing. Mhaica responded quickly with photos and product details. My light fixture arrived as promised and the quality was better than I expected. I would definitely order with Dazuma again.

Excellent customer service! Easy to contact and rapid response to a shipping issue I had.

Great Customer Service! I ordered a new lantern for our mailbox post and didn’t initially add the discount code. I called customer service and they promptly gave me a partial refund reflecting that discount. Mhaica provided great follow-up by calling the following day to ensure that the discount had been credited back to my card. Looking forward to receiving the lantern once it has shipped!

This beautiful lamp was delivered with love and care! I was so excited that I became impatient on when the lamp would get here! It arrived with zero issues and the lamp lights up so beautifully! I can't wait to give it to my friend, such a beautiful gift!! Thank u so much to all who worked to give me this lamp

Mhaica was very helpful and new everything about my questions

This is the best customer friendly business I’ve dealt with in a long time. They have kept in touch with me every step of the way! Always checking in to see how my project was going. And their products are top quality and dependable!

The item I bought was well constructed, elegant , and beautiful in its place. Very happy with it and the quality in which it was made. Thank you Zuma!

Very professional company with great communication. Our light fixture (4 ring gold color) is being custom produced on our behalf and the manufacturer quickly grasped our desires and requirements and quickly inserted them into instructions for our order. Very pleased and very impressed with quick communication and understanding. We will purchase from Dazuma again.