Dazuma Reviews 554

This company is outstanding in all aspects. They are very helpful and willing to work with you. Customer service is their top priority. They have gone the extra mile in designs and products are made of top quality materials. Being products are imported, it is worth any wait time for delivery. Everything was packaged well and I received it in perfect condition. I will only but my lighting through this company.

Mhaica is the very best representative for Datzuma! She is patient with me for I am an older person!

I purchased a motion activated closet light and it is fabulous. When a charging problem occurred I emailed the company and got an immediate response, and a new light! Wonderful company!

This company beware they put stuff online that they look amazing but went I get to your house is another crap from china that do not work or is all broken. And you call them and you have to wait weeks to get orders in please beware. Do not buy anything from Dazuma light. And another thing I order this on April 2025 and we got the stuff on September 2025 and went you pay thru PayPal they take that long so you won't be able to do a claim

Mhaica was very helpful in providing information. I appreciate her willingness to understand my issues about returning a product that I incorrectly ordered. She was very kind in every conversation and sent a constructive email follow up .

Sept 2025. I had an issue with burned LED bulbs. After sending pics, Nagog the customer service specialist with Dazuma did an outstanding job to expedite the replacements. That's what I call efficiency. Thank you

Pictured items ARE NOT as described. Beware of this company…

I’ve only just placed an order, so the rating is based solely on that, but so far I’m very pleased with the experience.

I was looking for a specific product with specific features. I found the product on the website but after purchasing the same product somewhere else only to find the feature I needed didn’t exist when I received the product, I decided to contact support before purchasing to confirm.

I got a very quick response to my question and a link to the product I wanted with the specific feature and a note confirming the feature did exist.

I have just placed and order for the product and the process online to order was smooth and easy.

I’m eager to receive the product and will be glad to post a follow-up review regarding the rest of my purchase experience at Dazuma

Ordering was very easy and choices are great

You had what I was looking gor

I made a mistake in the ordering process and they corrected it very fast!! I really appreciate it!

Horrible product and a customer service team that I found very challenging to work with. Definitely not worth the headache, hassle and expense to ultimately end up with poorly made, cheap fixtures.

I would advise against buying from this company at all costs.

Friendly, extremely punctual and knowledgeable professional service. I was made to feel like my business is important to Dazuma. Also very excellent follow up. Your product line is superior to most and reasonably priced. The value is greater than the price that one pays.

BUYER BEWARE!!!

Sept 3-Previous Review: Great selection and pricing. Anxious to get our lamp. Hopefully the color will work but exchanges seem easy!

Sept 25-New Review:
BOY WERE WE WRONG!!!
Received our lamp. Unfortunately, the color (orange) was not the same as the color shown on website photos. So we inquired about EXCHANGING for another color. This is the response we received:

“ Dear customer，
Thank you for purchasing our product. Thank you so much for your order and support. Since there is no quality issue with the lamp, we are unable to cover the return shipping cost.
As an alternative, if you keep the orange lamp, we’d be happy to offer you a 45% discount on the "Coffee" color one you mentioned. This means you only need to pay an additional $74.20 (calculated as $134.99 × 0.55).”

Keep the one color we didn’t want (no refund, no credit toward another color and then pay additional for another color???
Why would anyone agree to this?

BUYER BEWARE. Don’t waste your time and $$$. Other sites have the same product.

Customer support was friendly & they asked questions to make sure I was getting the exact item I wanted.

I needed a light fixture for my entrance hall. Google searched and the best looking one was on Dazuma.com The purchase was smooth and easy and came with free delivery, too!

I was not told that there is a hole on the surface. By inserting a screwdriver, the switch will be on. I was told that the light will automatically turn on after enough exposure to the sun. So, for more than 10 days, we could not light the lamp.
Bud service.

Very easy to navigate the website