Currently trying to exchange my warm lights to white lights that i bought by accident while at checkout. Total nightmare . If the company can honor their 30 day exchange policy that would be great .... Toon meer
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Customer service means so much, and the service I received from Dazuma’s representative, Mahica was extraordinary. My purchase was delayed after paying for express shipping and the service I received... Toon meer
During the installation my light sconce had dropped from the ladder and broke. Being extremely upset I contacted Dazuma and without hesitation they expedited the broken light within a day, amazing!
Ive ordered multiple pieces from dazuma company and everything worked accordingly. There packaging is very nice and secure. Thanks and would recommend them for lighting.
Bedrijfsgegevens
Geschreven door het bedrijf
Online store for Lighting
Contactgegevens
44 rue beaurepaire, 49100, Angers, Frankrijk
- 978-678-4855
- hello@dazuma.us
- dazuma.us
4,4
Uitstekend
554 reviews
Heeft 77% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 2 weken
Zo gebruikt dit bedrijf Trustpilot
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After three years of searching for a…
After three years of searching for a ceiling fan, you definitely delivered what I was looking for…..
21 januari 2025
Review zonder uitnodiging
Many items to choose from
Many items to choose from, many different styles. Easy to purchase the items.
19 januari 2025
Review zonder uitnodiging
These reviews are nonsense
These reviews are nonsense. Go to Yelp and search Dazuma.
19 januari 2025
Review zonder uitnodiging
Antwoord van Dazuma
Dear customer,
Thank you for shopping at DAZUMA. We're truly sorry to hear about your experience. We understand your frustration regarding the product condition and the lack of communication. To assist you better, could you please provide your email address? You could also contact us, we will definitely give you a satisfactory solution, please believe that we are definitely a responsible company. thank you very much. 978-678-4855 (9am-6pm EST)
Thank you for your understanding, and we look forward to resolving this for you.
Best regards,
Dazuma Team
Good customer service
I had to contact the company for a delivery issue and the customer service was excellent in trying to find a solution.
1 januari 2025
Review zonder uitnodiging
I have never ordered anything so I…
I have never ordered anything so I won't be able to tell you exactly how I feel until I get and install the products. I was a little upset about not getting the 10% off because I did not see the email until I ordered. It would be nice to receive the discount.
13 januari 2025
Review zonder uitnodiging
Antwoord van Dazuma
Dear customer,
Thank you for shopping at DAZUMA. We're truly sorry to hear about your experience. We understand your frustration regarding the product condition and the lack of communication. To assist you better, could you please provide your email address? You could also contact us, we will definitely give you a satisfactory solution, please believe that we are definitely a responsible company. thank you very much. 978-678-4855 (9am-6pm EST)
Thank you for your understanding, and we look forward to resolving this for you.
Best regards,
Dazuma Team
Cool product
Great customer service. The wooden lights are a very cool/unique product.
10 januari 2025
Review zonder uitnodiging
Awesome in every way!
Great selection of products and impeccable customer service. Will buy from again!
9 januari 2025
Review zonder uitnodiging
At first I was skeptical as it seemed…
At first I was skeptical as it seemed this was coming from Hong Kong. It did arrive damaged. However the customer service was GREAT and they offered to replace it.
5 december 2024
Review zonder uitnodiging
Was easy to decide and purchase
6 januari 2025
Review zonder uitnodiging
Awesome company to work with and deal…
Awesome company to work with and deal with great customer service and the response for any returns or any issues problems or questions was phenomenal. Great company.
2 januari 2025
Review zonder uitnodiging
Multiple lighting options
The web site provided a variety of light options to choose from. It was helpful to see the actual measurement details of the lights we were interested in.
2 januari 2025
Review zonder uitnodiging
I wish I had found your company sooner
I wish I had found your company sooner. The lighting options were fantastic. I will definitely recommend this company.
18 december 2024
Review zonder uitnodiging
Great accent lighting
Very easy to deal with. The strip light really accents the peak of our roof. Easy to install as well.
1 december 2024
Review zonder uitnodiging
Delivery was not clear upon order over…
Delivery was not clear upon order over a month was a surprise and frustrating
31 oktober 2024
Review zonder uitnodiging
Antwoord van Dazuma
Dear John,
We're truly sorry to hear about your experience. We understand your frustration regarding the product condition and the lack of communication.
Due to logistics delays, your package finally arrived on December 8, 2024 after a few days of delay. Thank you very much for your feedback. We have negotiated with the logistics company to improve this logistics problem.
Thank you for your patience, and we appreciate your feedback as we strive to improve our service.
Best regards,
Dazuma Service Team
Great customer service
Great customer service, the only problem is that since it’s coming from China, it takes a longer time.
11 december 2024
Review zonder uitnodiging
9' , 24'x24" solar lights
There are many choices and the sizes are very suitable for the requirements of large houses
He was very patient with my purchase and gave me a lot of suggestions to ensure that my purchase was correct.
10 december 2024
Review zonder uitnodiging
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