DC Shoes UK Reviews 154

Great choice fabulous looking shoes and fantastic price

They make up additional orders, charge you multiple times and then refuse to compensate you for their "mistakes"(planned scams). I put one order in, which tooks weeks longer than it should have, three items all turned up separatly and then I was charged three more times for a duplicate order BOARDRIDERS ( NOT DC) put through, and then charged me for delivery twice for one fake order I never placed, recieved or agreed to pay for. They are not DC, thwy are BOARDRIDERS which is a scam, AVOID LIKE THE PLAGUE! They steal your money and then blame you instead of accepting they have been caught scamming.

Wrong size sent, no customer service number , been waiting 5 days for a reply from your online form. No option to return and replace . Lost discount code

Good price. Nice shoes. My son is happy with them.

Delivery was on point a product appears well made from the use I've given so far

I only ever buy DCs and I'm never disappointed. Comfortable, cool looking trainers, well made, and reliable. The delivery time was longer than usual but not unacceptable and I'd like to see more non-leather alternatives. I'd still always recommend DC trainers.

After I brought up a problem with my last purchase, customer service said they would work on it, but I haven't heard from them for a month now. It is unprofessional in my opinion.

They took my order and payment then cancelled it late on the following day saying the shoes were unavailable due to high demand. I then looked at their website and would have been able to place an order for same item. They should have been shown as out of stock but weren't. As it was a first time order for me I was given a code for a 20% discount so I won't be able to benefit from that, not that I would use them again anyway.

I have had the misfortune of dealing with this company for over three weeks, and it has been a systematic failure of service from start to finish.

I placed an order for a UK Men’s Size 13. On TWO separate occasions, I was sent the incorrect size (UK 10.5). Despite being promised a "priority" replacement to fix the first error, the warehouse clearly failed to physically check the box, sending the wrong size yet again and at a delayed pace.

The "Customer Care" response has been nothing short of ethically disgusting. After three weeks of delays caused by their own warehouse, they had the audacity to insinuate I was attempting to "scam" them by withholding the incorrect items, despite me providing clear photographic evidence at every stage.

Furthermore, as a full-time worker and non-driver without a printer, I requested a home collection for these incorrectly delivered goods—a right protected under the Consumer Rights Act 2015. They flatly refused, forcing me to make multiple arduous trips on foot to a drop-off point to rectify their mistakes.

Even after I compromised and performed the physical labor of returning their errors, they have continued to stall on my refund.

**Pros:** None.
**Cons:** Incompetent dispatch, dismissive customer service, and a total disregard for consumer rights. 

Avoid this company at all costs. If you want DC Shoes... use another supplier. At least then you'll receive the correct product and have better customer service.

No customer service
After a week I cancelled order
No response
Order despatched late despite numerous attempts to contact CS
Really dissapointed

I ordered a jacket and it was not fully delivered to my flat. It was left outside, I had not agreed to a safe space delivery, and the package must have been stolen. I reached out the DC for a resolution as Royal Mail say it's the seller's responsibility to ensure the package was delivered. They have not replied after 2 weeks and after a follow up email. Very disappointed and currently down £150

Great website. Ease of ordering. Acknowledgement and regular update emails. Fast delivery.

Sometimes fined it hard to get on the website but when I do I find service good 👍

If you could make delivery quick

Great,price,website is brilliant, great choice

I have purchased a pair of trainers from
DC shoes but a different model of trainers arrived,the trainers i wanted no longer available .
I was disappointed

Easy order. Quick delivery and realy good discounts.

Always quick to ship, superb fit and excellent customer service.

They don’t send a confirmation of your order. They don’t respond to requests for a confirmation. It took over 3 weeks to get the shoes. I thought I had been scammed judging from the Trustpilot reviews.
I will never order from them again and would not advise anyone to do the same. I also found the same shoes £10 cheaper and from a company based in the UK.

Very slow despatch/delivery. More than double the time stated in their terms and conditions.
Customer service absolutely no help whatsoever.