KIA Reviews 

My Kia Niro EV 3broke down on the way back from Scotland on 18th July with a very unusual fault and after a horrendous experience of the AA taking 20 hours to finally deliver us and the car back to Peterborough , Boongate Kia started trying to diagnose the issue which was finally traced (with the help of Kia Technical) to a fault in the charging module and the failure of the eCompressor used for climate control and battery conditioning.

Unfortunately due to the rarity of this component failing no spares were available in the UK and the part was placed on back order, meaning the car was off the road for exactly two months.

During this two months, Boongate Kia have kindly kept me on the road, loaning me spare cars that were comparable cars and switched me to another EV as soon as one became available.

I cannot thank the whole team at Boongate Kia for the help, support and above all patience (given that I was probably a complete pain in the backside). The whole customer facing staff were amazing in keeping me informed, putting up with my calls and their professionalism. Special thanks must go to Andy, Simon, James, Jack, Tom and Cassandra along with the hidden team who diagnosed, fixed and valeted my car which I picked up today, 19th September.

I brought my Kia for £20,000 and with in Less then 2 years my car broke down the head gasket had gone and the turbo was not working either. After over 6 months of trying to get the work done under warranty [through other kia dealships] Mantles did the work and got the car repaired. when i was told it was ready they then charged me £750 for a new battery and other bits that were not covered under the warranty, but for a car that i had for less 2 years and had sat there for over 6 months i was upset to be charged anything special as i had to use my own money [£5000] to rent a replacement car because i was told i can't have a courtesy car.
I got my car back and with in a few weeks my exhaust system failed. So the car went back up 2 Mantles and they did a hard reset and brought the car back to me and 2 days later the same thing happened they then did a second hard reset and brought it back. The manager said to me to save money have the Catalytic converter cleaned by someone for few hundred pound. I asked why can't it be done under the warranty as it is obviously link to the other issues, his reply was we can try but he doubts it would be done. so once again using my own money i had the exhaust system fixed.
10 months later my turbo goes again, my warranty has now finished so when i called Mantles to get it fixed under the parts guarantee, they tell me its not covered as i didn't pay for the part as it was originally done under the warranty.
i mean are they having a laugh with in 10 months the part brakes again and they refuse to do anything. This just shows the poor work that Mantles have do.
They don't care about you once the money is spent. I spent £20000 plus nearly £10000 on other repairs and retails.
Mantles manager even said to me theses things can happen then tried to sell me another car he also said to make sure all work and services are done through them, WELL THATS A JOKE. They only want your money.....
£30,000 for a car, which in total over the years i had it ive only been able to drive for 2 years tops. OH i forgot to say the car only has 60,000 on the clock.
WHAT A JOKE.
Save your money don't buy from Kia or Mantles their 7 year warranty means NOTHING at all. They will always try and find a way out of helping you.

My son was about to buy a Kia Stonic five years old one owner and five services done by Kia, all done in the recommended time apart for the first one that was done two months late and had only three thousand miles. Kia told me the warranty was void and ignored the fact that Covid prevented having it done before.
Kia’s owners and management are nothing short of gangsters.Shame on them.

I can’t recommend Iroda at Kia Citygate Watford enough
She went above and beyond to help me and gave fantastic help and her knowledge is great
She arranged a car from another branch the next day for a test drive and was very patient
10 out if 10
If your in the area for a Kia Iroda is the sales woman to see
Thank you again

Ian at Kia provided a top quality service from start to finish would highly recommend Arnold Clark Kia in Cumbernauld.

I purchased a new car from Speedwell Kia Exeter in collaboration with Forcescarsdirect in September 2023. Unfortunately, my experience with Speedwell Kia has been extremely disappointing, marred by poor service, lack of communication, and an apparent unwillingness to take responsibility for their mistakes.

The most significant issue I encountered was that Speedwell Kia Exeter never registered the vehicle in my name, nor did they send me the V5C document so I could do it myself. Despite clear instructions from Forcescarsdirect, including an email sent in September 2023 highlighting the error, Speedwell Kia failed to rectify the situation. The email from Forcescarsdirect specifically instructed Speedwell Kia to correct the registration details with the DVLA, yet nothing was done.

Nearly a year later, in August 2024, when my car tax was due for renewal, Speedwell Kia finally contacted me to ask if I had received the V5C. I had not, as they had never sent it. It was only at this point that they took action and contacted the DVLA to get the car registered in my name, as it was still incorrectly registered under Forcescarsdirect.

What makes this situation even more frustrating is that Speedwell Kia appeared to deflect responsibility, implying that the issues were due to Forcescarsdirect. However, the communication from Forcescarsdirect, which I have in writing, clearly shows that they had flagged the problem and instructed Speedwell Kia on how to fix it back in 2023. This lack of accountability and transparency from Speedwell Kia is deeply concerning.

As someone who has served in the forces, I expected a higher level of professionalism and after-service, especially from a dealership that partners with Forcescarsdirect to cater to military personnel. Unfortunately, my experience with Speedwell Kia Exeter fell far short of these expectations. I sincerely hope that my treatment was not due to my background, but regardless, the service I received was unacceptable.

Speedwell Kia Exeter’s core responsibility is to sell vehicles and ensure a smooth registration process. Their failure to do so, combined with their attempts to shift the blame, has left me questioning their commitment to customer service and integrity. This experience has been a source of significant frustration and disappointment, and I would strongly advise potential customers to be cautious when dealing with this dealership.

I hope that Speedwell Kia Exeter takes this feedback seriously and makes the necessary improvements to prevent other customers from going through a similar ordeal.

I have a kia Sportage less than I year old. In March it needed an exhaust filter. It took 8 weeks to repair. Whilst keeping the car they damaged the front window screen a host of scratches. I was told they would do it when they serviced it. I phoned the service depot. To remind them of the scratches. They told me bookings don't know what they are doing. They just get bonuses for booking things in. We don't do glass repairs. I phoned auto glass who advised me the cost would be £1675.00 for a new front screen
I phoned motability who advised me it has to be the garage who pays. My car had its service today. No contact was made to me. It was returned no glass done. I recieved a video hours later With an immediate repair needed. The under tray needs replacing.
It's a five minute three screw job. I phoned to ask why they didn't warn me. And why didn't they just do it. I was told it's a check of the vehicle not a booked repair. Again I'm back onto central booking. Still waiting for a call from the manager. I will never choose KIA again

Lyndon was very good, took time to explain everything about the car and had plenty of patience, did rush us at all.

Terrible company
Please avoid
Disgusting customer service
No ethics

Customer service is a joke never ring back when they say they would and never seem to answer the phone when you try to call them.vertu Kia Bradford
Very frustrating

Kia Sportage 2018 was the worst car I have ever bought in my entire life!
I bought the car from Cargiant 1 year and a half ago! The car was already 5 years old and they assured me that all the services were up to date and it was still under warranty!
And I believed them! 🤬
One day it simply stopped working, I called Kia Servicing Coulsdon
And I took my car to the tow truck and after 3 weeks they told me that they could not find out what was wrong with my car and that I had to pay £700 just to open the engine to see what happened 😳 And that my car had lost its warranty because the previous owner had only been in the garage once and therefore the warranty was void!! How was it my fault if I had not really checked the documents!!
I believed Cargiant's words 😶‍🌫️
I sent the Kia to another garage and they immediately discovered that it was the turbo and the engine burst!
In short, I will never buy a Kia again in my life!

I will not recommend this company to anywhere they sell the worst vehicles and doggy vehicles. About three months back I took my car into services and they didn’t services the vehicle they lied and said they did service it. I was keep hearing a loud sound on the front of my car I realise that the front screen wasn’t glued on properly I think they did it deliberately because I complained about the service. My kids and wife are always in that car so if I was to drive that car on the motor way at high speed that screen would have cracked right open on my daughter who is only 11 years old, she could have had a serious eye and face damage if that was to crack open on her and my face. I contacted them and told them that the front screen has no glue on window, they said to me the earliest appointment is in three months. So I called another company and they charged me £180 to re glue the front screen. The funny thing is that they told me that someone will call me on Monday which was two days later and it’s been now 2months no one has called. Don’t ever buy a car from them if you complain they will damage your car on purpose. Very evil people sorry to say. If I was to write about the car when I first purchased the car Kias garage had the car more then I did for about four months it was in the mechanic. Two months into purchasing the
Vehicle I was on the m25 coming from gatwick airport picking up my wife and kids from the airport and the whole braking system stop working and you could not increase speed or break properly. I was very close to crash the car into a lorry. I have all the emails and videos of the problems. I will never recommend anyone to purchase a car from them very evil people. To put my kids and my life in danger again very shocking.

A big thank you to Lee and the staff of Boongate Kia, Peterborough.
I picked up my new Sportage on Monday and it had been beautifully prepared ready for me.
A warm and friendly welcome from Lee, my Motorbility sales advisor, as always.
It was an easy process to bring in my old car and do what was necessary for me to take away my new one.
I had the opportunity to over the new car before entering my pin and then Lee explained all the changes and new features since my old Sportage. Lee supported me with connecting my phone and before a final shaking of hands, Lee checked that I was happy with the car and confident I knew all about the new stuff.
I highly recommend Boongate Kia whether you are a Motorbility customer or not

Air conditioning has stopped working on a 2023 Kia Niro.

Booked in at Kia Bletchley (UK) on 08/05/2024, I was seen on 27/06/2024. They identified the fault, however, parts are not in stock and have to wait for it to be made then shipped.

nearly 3 months later from initialy making them aware of the fault, still no air conditioning.

I was considering the EV9, but now I have had a taste of customer service, I will never consider a Kia again.

Just sourced and bought a used Kia Sportage from Kia Brentford dealership -- Sat Phull -- the salesman was brilliant from start to finish -- informative, effecient and helpful throughout the whole process -- made things very easy for me. Would highly recommend him to any one using this dealership to buy a used or new car in the future

We have had 2 new Kia's since 2017 but now, after getting our current KIA Sole EV, we've finally had enough... It's just way too much stress!

Trying to deal with the constant and ongoing software glitches, Kia Customer Service... and our incompetent local Kia Centre (Gravells at Narbeth), we have finally given up...

Today, after another week with the car's Charger Door/flap randomly refusing to open (so we couldn't plug in to recharge) was the final straw, discovering that Kia had updated their "App" and now we couldn't connect to check or access any information such as charge/range etc on the car...

I have repeatedly attempted to update/re register the new App but just says my car is registered to another App (presumably the old Kia App)... which we can't access anymore!

This is the final straw after two frustrating years trying to deal with Kia's endless software glitches and a Kia Service Centre that simply hasn't got a clue, we've come to the conclusion that Kia just don't care anymore! We will not be getting another Kia.

Bought a brand new car with "7 year warranty". Car broke down when 2 years old. No Kia approved garages available to look at it for 2 months as only have one garage within 70 miles of 4th biggest city in Scotland. AA advised not driveable, contacted Kia customer services who advised not their problem to help out, they have in terms and onditions they dont keep you mobile whilst car being repaired so left with car can't drive, unable to be assessed by their approved garage for 2 months but paying for the pleasure of having a none driveable car. Unable to get to work as work a community job driving around and 2 cancelled holidays as unable to get there. Worst service ever with most useless warranty. Will never buy another Kia again.

Its almost impossible to get a service slot within 8-12 weeks.... I have a new (1 year old EV6) with a safety recall and a charging issue... My local Kia dealership has no service slots f... after week 8 my car has broken down and Kia are doing me a massive favor fixing it... its been in for 4 days and its not been looked at yet.. apparently I was told that I should not call back as I was told they would contact me when they had an update... I will never buy a KIA again

amazing service and excellent advice very helpful and was able to get the exact car I wanted. wonderful customer service from Khalid.

Avoid buying a Kia. I have received a safety recall notification, try to book an appointment that have been cancelled by the Kia garage 3 times for different reasons, they worded wrong part or some problems in the workshop. This ended with brakes and oil pump failure due to the safety recall ( just find out that I have no brakes while I'm driving, likely I was driving slowly in town and managed to stop using the hand brake). Now I have my car in the garage for 3 months and they told me that is gonna cost me around £12000 to fixed because also the engine failed. It's a nightmare. Also the for a booking at a Kia garage you have to wait 2-3 months . Avoid