Hyundai Reviews 74

Brought a Hyundai Tuscan from Hyundai in Portsmouth .
Car needed some work doing
7 weeks after purchase, still not right and they think the best way to deal with the customer is to ignore them .
I have tried going through complaints and still nothing .
As soon as they have your money they don’t care ! Even though they sold a car which is damaged and not “show room standard “
Waste of time and money

My ioniq 5 had the software updated to deal with the ICCU issues as part of the recall.
My 12v battery has just died believed to be a a DC-DC converter failure (as per the AA who have been twice and very helpful). It is still under warranty

My biggest issue is that the dealership will not be able to get it in for 5 weeks. I only assume due to being overwhelmed from all the other failed converters out there.

I am left without a mode of transport as an NHS Consultant and they would not expedite even explaining the considerable impact this has on my ability to do my job
I will consider removing this review if they are able to help me

Having been a loyal customer for around 20 years and bought several cars from Drive of Scarborough,I feel I must explain my 1 star review. Hyundai Customer Care owed me £449.07 and I have only just received it after over 2 months. After several phone calls to them I received no messages from Hyundai accounts dept. regarding the delay in refunding the money to me. But for the help of 2 people brilliant in customer care, namely Kirsty and Ben, who persued my case throughout the two months, I firmly believe that I would still be waiting. I issue this warning to anyone who finds themselves in the predicament I have been in, be aware, very aware with this company.

Hyundai cars are bad and repair centres not available for weeks, bad customer service,.

Lack of appointments, lack of senior technicians and lack of parts.

I REGRET I BOUGHT A HYUNDAI CAR.

Emailed Hyundai to complain about the poor service from two dealers and my email was blocked. Rang their helpline and was told that as I was not the original owner I needed to provide photographic proof of ownership.
They emailed me with an email adress and I sent proof of ownership - that was also blocked.
Rang their helpline back and their representative said they would contact the dealers and get back to me.
Still no return call.
DREADFUL SERVICE - MY FIRST AND LAST HYUNDAI

On 1st of April I went to Hyundai B/ham West to order my new Motabilty car. From the I walked threw the showroom door I was greeted with respect .From Jess in Service ,Kim on Reception, Then Rain the new Motabilty salesman and Dom area manager, Rain and Dom delt with the paperwork and what spec I wanted [Tucson N line S ] Everything went smoothly ,I had ordered my Tucson Rain told me I was his 1st Mobilty customer, I have delt with Hyundai B/ham West since 2014, I always get the same treatment,

I am writing this to express my deep frustration with Hyundai Marshall Canterbury

It has been over three weeks since I submitted a goodwill claim, and despite multiple follow-ups via email and attempts to contact their head office, I have been met with total silence.
I even sent a polite request a week ago asking for an update within 7 days, yet that deadline has passed without a single word. As a customer, I expected a much higher standard of professional service and basic courtesy.
Being left in the dark about my vehicle is unacceptable. Has anyone else experienced such poor communication from Hyundai recently? Any advice on how to get a response would be greatly appreciated.

Major dissatisfaction with Endeavour Hyundai. Sensor error on dashboard - dealer took off bumper and found 2x sensors cracked saying it’s “crash damage”. When I asked for pictures it showed that both sensors have 2x drilled holes in both of them but the holes should not be there. Dealer failed to mention this before I got the pictures. Dealer is trying to charge me! Obviously faulty sensors were fitted to the car. They are driving my car to a local supermarket next door and leaving it there during the day. They said they won’t do the MOT as it will fail with the sensor issue. 7 days later they changed their mind and done the MOT and it’s passed. Haven’t had my car for over a week. They won’t release the car until diagnostic fee is paid. Have made an official complaint and will be escalating to the Motor Ombudsman.

We had an Ionic 5 electric which we waited months for .
Extremely dangerous fault with 12 volt battery which can cease to work with virtually no notice and left my husband and diabetic daughter stranded on Christmas Eve , blocking a main road . He didn't get home until 4 in the morning as car was unmovable and had to be bumped onto a long wheel based flat bed. We waited months again for battery to be replaced .Second incident happened on A3 ,fast lane luckily I guessed what was happening and was able to get to a turn off . You could end up being locked in car in the worst scenario . Another wait for battery . Then the car was stolen ! Unbelievably easy for thieves to scan the key signal it turns out , stolen from drive way in less than 1 minute whilst being charged. So unreliable battery and inadequate security system . shame as when it worked it was good - but too unreliable and Hyundai take no responsibility for poor battery and security .

I purchased a brand new Hyundai Ioniq 5 in February 2025, and unfortunately my experience with Hyundai UK since then has been extremely disappointing.

The car initially seemed fine, but it soon developed a persistent boot rattle, followed by a complete failure of the 12V battery. I contacted Hyundai Assist, who attended my home and diagnosed the issue. However, when the vehicle was taken to a local dealership, they refused to accept it—leaving me in an unacceptable situation where I effectively had to leave the vehicle and keys and insist it became their responsibility.

I was then told I would receive a hire car the same day, and my payment details were taken. That vehicle never arrived. After waiting and chasing the following day, I contacted Hyundai UK directly, only to be met with poor communication and unhelpful responses, including being told the office was closed and my concerns could not be addressed.

Despite repeated assurances that I would be contacted when a vehicle became available, I heard nothing. It was only after leaving public reviews on social media that, four days later, I was finally provided with a courtesy car—only to be told by the supplying dealer that a vehicle had been available the entire time.

Since then, I have raised a formal complaint with Hyundai UK, which has gone unanswered. Meanwhile, the original issues remain unresolved. The boot rattle has been ongoing since September 2025, and additional problems such as exterior trim peeling have developed. Despite this, Hyundai’s final response has been dismissive and lacks any accountability for both the quality of the vehicle and the service provided through their UK network.

Overall, this experience has been defined by poor communication, lack of coordination, and a failure to take responsibility. I expected far better from a brand of this reputation.

My car was serviced at St Austell Hyundai Garage and I was very impressed with the overall experience. The staff were welcoming and professional. They made a great fuss of my puppy and they also washed my car after it was serviced. I was made a lovely cup of tea as well.

Terrible Customer service from Assist which deals with warranty issues.
We had the worst possible experience when we broke down on the M3 on MArch 13th. We dealt with dealers in Reading and Eden Basingstoke.
It will be over a week and we still have not got our car back.
No one answers emails nor telephone calls
Suggest NO one ever buys a Skoda

I’m very disappointed with Hyundai Car Leasing’s handling of PCNs.

I recently received two PCNs and, on top of the £60 charge for each, Hyundai added a £40 admin fee per ticket. This feels excessive and completely unjustified—especially considering that the admin fee is usually £15. Increasing it to £40 without clear justification comes across as opportunistic and unfair.

Charging £80 in admin fees for two straightforward notices is unreasonable. There’s little transparency on what this fee actually covers, and it feels like customers are being taken advantage of for something that requires minimal processing.

I understand there may be admin costs involved, but this level of charge is disproportionate and frustrating. I would strongly urge Hyundai to review this policy and provide clearer, fairer pricing.

Very disappointing experience.

Hyundai St Albans (Brayleys) exceptional service from both Frank and Lewis. It’s was a pleasure to deal with these guys who could not do enough for me. Very pleased with my new car and the overall experience. Thank you guys 😀

Had my Tuson repaired and I was really impressed by the service and attention that I got from Johno and the team they sorted problems out that others couldn't well pleased highly recommend Hyundai Portsmouth, a big thankyou to the team.

This is one of many reviews I have left on a number of places in regards to Hyundai. I have owned a Hyundai Tuscan for just over two years now had nothing but problems with it now for the seventh time we have the GPF light on and the car is in a limp mode, which is dangerous to even drive Revving at ridiculous Revs we have tried to regenerate the car ourselves taking it onto motorways that we don’t even have time to do so and the car still didn’t regenerate this car is dangerous. Please do not ever 1 anyone the company are disgusting and don’t care about their customers and their cars are awful. This is not the only problem we’ve had his car since brand-new and they’re after sales customer service is ridiculous and now they’re asking me to pay for my car to be regenerated and this is not apparently covered in warranty it’s ridiculous. The company is a joke.

Terrible breakdown service.
Reported breakdown on M3 at 10:15 on 13/3/2026 and only got home to Dorset at 20:30 after stressful day.
No on at Hyundai could be bothered to help and everyone was totally useless.

So poor! Charged me for a battery that was damaged as a consequence of a part failure that was covered under warranty. I was told that the diagnostic identified it as a damaged cell not attributed to the other ICCU fault, which is apparently is a known fault and one that kills the 12v battery. When asked for the evidence they couldn't provide it. UK customer service is none existent not at all interested. I've called repeatedly, emailed and raised a complaint and have had no response.

Great value for money and delivered on time.
Thank you.

7 months old car broke down with electronic fault. Service department couldn’t provide like for like car for over 3 weeks. In February they are offering end of April diagnostics…. Terrible service department and after sale service.

Just don’t buy from them.