Hyundai Reviews 

An endless cycle of disappointment. Hyundai over promise and under deliver.

There seems to be a running theme of services oversold by Hyundai, particularly in Ireland.

To begin with, the battery. Weather here renders the charging capacity sold as farcical for the majority of the year, with >300 km rarely making an appearance, and we are located in the very south.

Furthermore, within 3 months of purchasing the car a major cooling error was discovered with a two week repair and no alternative mode of transport offered. In fact, this repair would have taken much longer, nearly a month if significant pressure hadn’t been applied via the engagement of several social media platforms.

Now, there is the app that encapsulates Hyundai’s over promising and under delivering (particularly in the Irish market). Preferential treatment of other markets (free for 3 years) is not a luxury we are privy to. This poorly functioning app insists on payed subscription after 6 months for the bare minimum, such as setting the car to charge.

It’s all very tiresome particularly where customer service is engaged. The tone is flippant and the burden always falls on the dealership which is a blame game the customer never wins.

Complaints seem to be fall on deaf ears and so I’d rather air my grievances and at the very least inform buyers when considering this brand, in particular in the Irish market.

The fact this brand will not offer the tiny courtesy of an app service promised to other markets is telling in itself regarding the lack of consideration in relation to this market.

Bought a car from hyundai doncaster last year .
The vehicle has been back eight times for various issues that have still not been resolved.
Sales manager was not interested and lied about course of action to sort out a resolution.
Awful 😖

I bought my first Hyundai because of the company's reputation for reliability. However, in the years that I've had their cars, I've seen a steady decline in service. My current car went in for a service & MOT; as part of that, I needed two new rear tyres. Unfortunately, there's an issue with one of the replacements - it has a slow leak. I've contacted the Hyundai dealership, but their booking office insist I need to speak to the service team... who never answer the phone. I've emailed both the service manager and her boss, and my emails have been ignored. At this point, it is unlikely I will ever buy a Hyundai again - as much as the cars themselves may be great, the service provided fails at even a basic level.

My 2022 Hyundai Bayon completely cut out and broke down while I was driving due to a known, manufacturing defect (Fuel Pump Safety Recall 51DT07). The RAC attended and verified the exact electronic failure code: P008700 (Low Fuel Pressure).
Despite this being a major, dangerous manufacturer fault that left my vehicle entirely immobilized, Hyundai’s customer service has been completely shambolic:
No Support: They refuse to provide a courtesy car or any interim mobility assistance until the car is diagnosed by an official Hyundai workshop.

The earliest available diagnostic slot at any local dealership is 29th July—leaving us stranded for nearly a month.

A car is essential for me to get to work, therefore we have been forced to rent a hire car completely out of pocket for a month, a massive financial strain Hyundai refuses to immediately take accountability for. To top it off we were told if we were part of their “Hyundai assist team” there would be no issue in them helping us!

Zero empathy, zero duty of care, and a complete logistical failure. I will never buy a Hyundai again and strongly warn others to stay away. Massive praise to the RAC, however, who actually showed real customer care and went above and beyond to support us.

Very friendly knowledgable staff. Geoff was extremely helpful in giving me the best advice for the car i needed. Woukd recommend to famiky and friends who are looking to purchase a hyundai

Hyundai can’t diagnose and repair cars in the Lancaster and Morecambe. It’s either Preston or Blackpool dealers. I am very disabled so can’t get to either. I have been buying Hyundai for more than 20 years and feel badly let down. No guidance in any way.

Following a decent experience when we agreed to get the car every interaction with this company has been negative. We had a limited choice of cars post COVID, due to the long waiting times, so we were pleased they had a car available to match our time frame.
Once the car was ordered every interaction with their subsidiaries has been a negative one. Issues range from the inability to contact the dealership to get service appointments to outright lies told to us by service staff. At one point it took us 10 days of calling and emailing to try and get our car in for a routine service at the dealership. It was only after leaving a bad review on Trust Pilot that they finally got back to us.
The finance company also took money off us for a fault that wasn't identified by the independent inspector during his visit and refused to even answer emails. We asked them about this damage and asked for photographic proof, they didn't even bother to reply.
The car itself was pretty good (an I30) but even when it had a fault that was covered by the warranty it was a fight to get thigs put right.
During the later years of our contract with them the prospect of having to interact with them caused us stress, because we knew how much of a battle even getting an appointment would be.

Absolutely shocking

My sat nav has been disabled because of difficulties at their end with Bluelink. This is in breach of the sales agreement of course

Unbelievably they send me a tel no to contact Bluelink over this very issue and the number is incorrect. When I bought this up they said "its the number they have" and I "have to fill out a form"

The whole business has been a shambles from the beginning. They have no concept of customer service. I now have to take the car into a dealer to get my sat nav "updated"

Conclusion

DO NOT BUY A HYUNDAI

I have tried to book my car for a simple service 4 emails and 3 phone calls to several dealers not one reply, the cars are good but I'll never buy another hyundai absolutely unbelievable

Customer service at the ashford branch was good Mathew Rodger was super, only down side was the mechanics not checking the car over properly as there was a fault, it got sorted fairly quickly, but it took a women to point out the problem.

Would rate it lower if I could!!!

Most underhand tactics used at their garage! Remember back in the day when they would leave your mot til the end of the day so they could fleece you for a failure…THEY STILL DO IT! Booked in for 8am started service and mot at 4pm ohhh what a surprise!! £78 plus vat for something that took them LITERALLY TEN MINUTES TO DO!!!

Service woman was just disgusting with her attitude…obviously has people complaining at her a lot for her to think that’s how to respond to an upset customer.

Plymouth Budshead Road Hyundai you ought to be ashamed!!!! Robbers!!!!!!

You car saved our lives, me and my daughters were in a car accident where our car flipped and rolled and we ended up with no significant injuries. When firefighters and ambulance came they were all quite surprised to see that there were no significant injuries and said themselves that we were beyond lucky. Thank you.

By far the worst customer service experience I have ever had. Despite my car still being under manufacture warranty they can't get me in any garage in Scotland until September!! 4 mths away!!! Spent over 5 hours being transferred from Hyundai garages to another Hyundai garage & then Hyundai Assistance only to be told nothing we can do!! My warranty is available with a coursity car which I was never offered one & when I mentioned getting one because my car is not drivable I suddenly got cut off !!! Absolutely Disgusted with the service from Hyundai

Everything went wrong Kona kept breaking down with th same thing time and time again was so bad I gave car back customer service rude and accused me of crashing the car as at 1 time the air flap was not working and was told to use my insurance went for second opinion and was told manufacturers fault then spluttering and chugging time after time ended in garage week after week just to get spark plugs changed didn't last long back in again same reason Peterlee Hyundai are very rude 😢 I don't recommend going there they even syphoned my fuel which was full last date below. When handed car back

I'm looking at leasing a Hyundai Ioniq 6 and I wanted to know about the cost of a service plan. So I went to their site and to get a quote you have to have a VIN No or Reg No. But as I'm leasing the car through a broker, I don't have that information at this stage.

So I used their chat system to talk to someone to get a cost, even if it's approximate. Now bear in mind there are only 4 or 5 variants of this car. So not exactly difficult for them.

All they could say was to go to the dealer and lease through the dealer. NO. I'm leasing a car because I want as little to do with dealers as possible.

Other manufacturers give their maintenance plan costs on their web sites - with much more complex model ranges.

Why can't Hyundai just give me this information? How about a clear pricing policy Hyundai? Other manufactures manage it.

Great customer service from bryn our sales guy , very happy with the service provided, thank you bryn .

Hyundia Maidstone steer clear customer service non existent tried to purchase 22 k car ok used ! Engine management came on told they couldn’t fix they then tried to sell me another one same problem lost money as i use the car for work so couldn’t work emailed dealer principal emailed complaints department nothing back called the complaints department was informed the dealing principal was dealing with the issue 3 wks later nothing , they are happy selling you a car when it goes wrong they are not interested rubbish service rubbish dealership and a dealer principal that is totally useless

Im absolutely disgusted with this company. I sent multiple emails to certain peole who are high up in the Hyundai UK. I also sent emails to "customer query " and these emails were very perosnal and had sensitive information. I didnr have one reply.

Thank you for showing your true colours and upon getting a new vehicle in up grading my Ioniq5, I certainly wont be coming back to you. I will give Kia or Polestar my business. Shocking.

I was in touch with Hyundai recently about an extended warranty for my car. This was mentioned to me last year while at my local dealer, I thought no more about it until a few weeks ago. I contacted Hyundai directI was told, Hyundai do not sell, manage, or provide any extended vehicle warranties, even though my local dealer mentioned it to me. So, Hyundai are happy to sell you thier product, but when the warranty runs out there not intersted. There spiel is full of promise, how they look after there customers, no they don't, they've got your money, the warranties run out, tough. All I wanted was information about an extended warranty, but I was fobbed off about looking to sort it out myself, third party, no I'm not doing that I'd rather sell the car, however I do like the car, I'm willing to pay what ever it was, relying on Hyundai to look after a customer, how wrong I was. I replied to an email I got saying we will respond as soon as possible, four days later, no reply as yet. Rubbish customer service, sorry no customer service.

​Do not trust their Approved Used warranty.

​I bought a used Hyundai here in March 2025 with a 1-year warranty. In February 2026, while fully in-warranty, I reported that my touchscreen was delaminating. The service team inspected it, confirmed it was covered, and told me they had ordered a replacement.

​After months of silence, I chased them up. They are now refusing to replace it, claiming an internally peeling screen is just "wear and tear." This is despite them admitting in writing that the screen is malfunctioning, glitching, and making my navigation unusable.

​To make matters worse, they admitted they failed to actually log the paperwork with the warranty provider back in February. Because of their own administrative mistake, they are now trying to charge me £1,430.78 out of my own pocket for a fault I reported on time.

​This is a blatant breach of contract and a violation of the UK Consumer Rights Act. I have escalated this to Hyundai UK Headquarters and the Motor Ombudsman. Avoid this dealership; their aftersales care is non-existent.