Hyundai Reviews 

EPB button became very loose and this was mentioned to Hyundai garage in one of the visits for Service/MOT. Instead of replacing it they decided to glue it. I was not aware of the solution used until when the button totally broke and I was told at another garage that this has been glued before.
I raised a complaint with Hyundai and never had a proper reply from them so I had to pay myself for a replacement

My wife and I bought a Hyundai Inster 02 EV a year ago. After traveling 11,500 mile, the Inster has proved to be an amazingly adaptable small EV. It has worked well as a flexible small 4 seater town car, and a dog crate transporter. It is equally at home in tight spaced town car parks, narrow country lanes or on long distance motor way trips. Passengers have remarked on the smoothness of the ride, its excellent design and easy access for both young and old alike. Well done Hyundai. When seen by strangers in car parks many wanted to know where they could get one. I am astounded at the quality of both the design and build such a small mid range flexible vehicle. It is by far the easiest and most satisfying vehicle I have ever owned or driven.

Just been into Hyundai in Hessle, Hull
The service i got from Sam at the desk and Amy on other ocassions as been 1st Class, many thanks and the technicians also.

Sayan show Hyundai i10 Car Driving Car Driving number WB42M1139 Game

I bought a new Hyundai INSTER partly because I regarded Hyundai as a reputable manufacturer producing reliable cars, and because its stated ethos appealed to me.

Just over a year later, the vehicle developed a ‘Check electric motor cooling system’ warning. The AA confirmed an active coolant leak and instructed me not to drive it. What followed was an extremely frustrating attempt to find an authorised Hyundai retailer willing to accept an immobilised vehicle for warranty attention.

One retailer failed to respond despite several callback requests. Hyundai Customer Services then arranged recovery to Endeavour Hyundai Watford, where a diagnostic appointment was booked. When the recovery driver arrived, Endeavour refused to accept the vehicle because the appointment was nearly a month away.

Hyundai Customer Services eventually intervened and redirected the vehicle to Brayley Hyundai St Albans, which accepted it, took ownership of the problem and repaired it. My train fare was also reimbursed. Charley in Customer Services deserves particular credit for her apologies, regular updates and the work she did behind the scenes to resolve matters.

I subsequently received Hyundai safety recall 61D127 concerning the INSTER three-way coolant valve. The same campaign number and component are recorded on the repair paperwork, suggesting that the breakdown was caused by the specific issue covered by the recall.

I am grateful that the immediate problem was ultimately resolved, but I ought not to have needed formal complaints to both Hyundai Motor UK and Hyundai Finance before my non-driveable, nearly new vehicle could be accepted and repaired. Hyundai has said it will review how I was left in that position, and I sincerely hope it does.

The enormous variation between authorised retailers has badly undermined my confidence in the brand. It is a great shame because Hyundai’s reputation and ethos had been important factors in my decision to buy the car.

Used on two short st rips and found result to be very good - BUT i experienced other issues.
Not suitable for my small garden due to manoeuvrability issue:heavy to turn in small arc; large machine in size which also poses a storage problem
Sadly I will not be able to use
Disappointed I At 85 I could and should have used My money elsewhere

Bought a pre-owned Hyundai in February 2024 from Johnson's Hyundai in Coventry that was covered under their Hyundai Promise Benefits. This clearly stated the car we purchased would have it's 5 year warranty reset at time of purchase, however they never did and are claiming that no so benefit ever existed. Yet I have the screenshots from their website that prove them wrong.
Basically, scam artists.

Our Hyundai Tucson has been lovely to drive, and we were treated well at the dealership at London, but we've been shocked at the difficulties experienced with any aftercare, which we are actually paying for annually. If you try booking into any diagnostic check if something goes wrong, you are told it will take at least three months to book in for a check! And that's before they physically fix anything. You are treated like an annoyance rather than a valued customer who has spent thousands of pounds buying the vehicle in the first place. I wouldn't recommend buying a Hyundai based on the repeatedly frustrating experience (this has happened multiple times) in terms of the servicing and trying to fix anything that goes wrong.

I have been extremely disappointed with Hyundai UK’s customer service and the way my complaint has been handled.

I was paying into a Hyundai Service Subscription every month, building up around £160 towards my scheduled service. However, when my vehicle was serviced at Hyundai Endeavour Watford, the dealership could not see my active subscription because Hyundai had failed to correctly register it on their systems.

As a result, I was forced to pay the full £289 service cost out of my own pocket, despite already having money built up in my subscription that should have been deducted.

Hyundai later admitted this was their mistake. Instead of reimbursing the amount that should have been applied at the time of the service, they told me the accumulated balance would simply remain on the subscription and be used at my next service, around two years later. I found this completely unacceptable. I should not have to wait years to access money that should have been used because of Hyundai’s own administrative error.

To make matters worse, Hyundai initially provided incorrect information about my entitlement to a refund before later changing their position and relying on the cancellation terms and conditions, despite my complaint being about their failure to honour an active Service Subscription when my vehicle was serviced.

After weeks of emails, apologies and contradictory information, I still have no satisfactory resolution. I have now escalated the matter to The Motor Ombudsman for independent review.

Mistakes can happen, but what matters is how a company puts them right. Sadly, Hyundai UK has failed to do that in my case.

Very disappointing customer service and complaints handling.

Always loved our Hyundai cars - not a problem with the cars themselves, they're great.

The aftercare is bad, when it comes to warranty. They charge a £150 "diagnostic" fee to see if an issue is in warranty. So you want me to risk paying £150 to find out what the issue is, when my local garage will check it out for free?

Dealership also reiterating that the fault makes the car illegal to drive... yet cant get you booked in for a month?

Seems wrong - the warranty is there to protect us - not to be gatekept behind a hefty diagnostic fee.

We bought a Hyundai expecting the breakdown cover that came with it to work when we needed it.

Instead, when my husband broke down, he was told he wasn't covered, leaving us with no choice but to buy AA breakdown cover ourselves.

Hyundai Assist has since admitted the incorrect advice was their mistake, yet both they and the dealer - RN Golden at Huddersfield keep telling us to contact the AA.

Surely if Hyundai's error caused us to pay for cover we shouldn't have needed, Hyundai should be refunding us—not sending us elsewhere.

Does anyone know anyone from Hyundai that can help or can someone from @Hyundai_UK please take ownership of this and get it resolved?

I purchased a small petrol power washer online as a back up for my business . I left it in the box for a month as I went on holiday.
When I got home I unpacked it and tried it out on my own property . Clearly after 3/4 minutes the machine started vibrating and moves uncontrolled . I contacted Hyundai and sent them a video as requested showing
The movement - I got an email back from a gentleman telling me from the video I needed to chock the wheels to stop Movement ?
Isn”t it a mobile power washer ???
I have 2 other honda a power washers to a higher spec and they don’t move uncontrolled . I also recieved a further email telling me to return for inspection and that I would be charged if no fault was found … The ground was perfectly flat !! Although they also said it was the ground conditions . This is not my first rodeo gentlemen .
What a load of rubbish both the machine and after sales ..

Whenever something goes wrong on Hyundai's end they do very little if nothing to rectify it or accept responsibility. Car delayed eight weeks... nothing. Main part under warranty needed replacement... No courtesy car. Conclussion, not worth leasing from them, the car is just not that good.

Please go nowhere near Hyundai. I have owned an Ionic 5 for five years.

Their customer service is shocking and you will regret your decision especially if you live nowhere near a dealer where you have to go many times to get software update updates and certain repairs.

Just purchased a new car from Hyundai. We were supported with this by Will Lane. Will was very knowledgeable and listened to what we needed from a car. Will was very attentive throughout the process and made the experience easy and enjoyable.

10 months ago we got a 12 month old i10, yesterday it went in for it's second service with 12,000 miles on the clock and just 22 months old, can you imagine the surprise to get a call a few hours later telling us we'd have to spend £462 to replace the back brake discs and pads! It needs urgent attention they said, if it was having an m.o.t it would fail due to this. I tried talking to the manager at the garage we bought it from about how this shouldn't happen at such low mileage only to be told in so many words that it wasn't they're problem. The service cost £370! This company charges as if they were a premium car company! And the managers at they're branches must undergo some special training to be able to ignore all the bad reputation. They need to have a good look at some of these reviews on trust pilot and face facts! They are not! And never will be.

Very disappointed I’ve sent it back for repair and I have to chase them they never phone or keep you updated,It’s been with them the for five or six weeks and no sign of me getting it back I wish I never bought it

I will not give even 1 star.The company UK management is so bad.This starts right from top.Very bad place of people and cars,no ethics or organization.Poor cars, poor customer service, poor management.

We had our santa fe from the hyundai dealer at colne in Lancashire I'd just like to say bill who dealt with us was absolutely fantastic he couldn't do more for us so thankyou bill for your service

An endless cycle of disappointment. Hyundai over promise and under deliver.

There seems to be a running theme of services oversold by Hyundai, particularly in Ireland.

To begin with, the battery. Weather here renders the charging capacity sold as farcical for the majority of the year, with >300 km rarely making an appearance, and we are located in the very south.

Furthermore, within 3 months of purchasing the car a major cooling error was discovered with a two week repair and no alternative mode of transport offered. In fact, this repair would have taken much longer, nearly a month if significant pressure hadn’t been applied via the engagement of several social media platforms.

Now, there is the app that encapsulates Hyundai’s over promising and under delivering (particularly in the Irish market). Preferential treatment of other markets (free for 3 years) is not a luxury we are privy to. This poorly functioning app insists on payed subscription after 6 months for the bare minimum, such as setting the car to charge.

It’s all very tiresome particularly where customer service is engaged. The tone is flippant and the burden always falls on the dealership which is a blame game the customer never wins.

Complaints seem to be fall on deaf ears and so I’d rather air my grievances and at the very least inform buyers when considering this brand, in particular in the Irish market.

The fact this brand will not offer the tiny courtesy of an app service promised to other markets is telling in itself regarding the lack of consideration in relation to this market.