Vauxhall Reviews 1.193

Absolutely disgusted with my 2015 Vauxhall Mokka and the way I’ve been treated by Vauxhall.
This car has been nothing but trouble. The paint is stripping off the body, making it look old and neglected far sooner than it should. On top of that, I’ve had an engine oil leak and now a coolant leak as well, which is extremely worrying and expensive to deal with. The car also vibrates badly while driving, making it feel unreliable and unsafe.
What makes this even worse is the constant fobbing off from Vauxhall whenever I try to get help. Instead of taking responsibility or offering proper support, I keep getting passed around with no real solution. It feels like they just don’t want to deal with the problem.
I have completely lost confidence in this car and in Vauxhall as a brand. A vehicle should be reliable, safe, and backed by proper customer service — this has been the exact opposite. Very disappointed and would not recommend.

I would give 0 if I could! Absolute shambles of a company. My 29 month old Mokka Ultimate with only 12,000 miles on the clock developed 2 major engine faults! It was 3 months in the garage awaiting repair and i had to fight to get a courtesy car. The salesman also informed me 3 other mokka's with the same fault were waiting to be fixed also with the same issues. I have been waiting to see if I could have my first MOT free with any advisories attended too and that the 3 months warranty that has been wasted be added on. I have just had the call again (Second time I requested but escalated this time) and I have been told No! Do yourself a favour, steer clear.....Customer Care....yeah right!....AVOID

Useless, only had the car for a week and already has a software fault. No help whatsoever over the phone, just tell me to take it to local dealership who have nothing for over a month. Glad I only have the car for a 2 year lease.

I bought a Vauxhall Corsa EV less than two years ago and it has been the most stressful experience of my life. Over the last year the car has constantly failed to start with the "traction system traction fault" appearing on screen resulting in the car being unusable for up to an hour or more sometimes. I have taken the car to Vauxhall recommended dealers who have failed to identify a fault. When I have contacted Vauxhall Customer Care they have been hopeless offering no workable solutions only referring me to dealers I had already used. This fault I found out later (as you do) is a common design fault in Corsas (and some other makes of EVs mainly those owned by the Stellantis group). If you search on the internet you will find many Corsa owners have complained of the same fault and have failed to get any solution to the problem. Vauxhall should be recalling these cars and offering customers like me a refund - that would be a fair solution.

I have recently received a “urgent” letter for a recall of an air bag that could be fatal if not changed!
I instantly start to book my appointment, the reply I got was my car was not due to be done yet I must wait until I receive the letter.
Once I pointed out the reason I booked was because I received the letter they then try send me to the next town over and re book with them?
The emails are rude at best as they clearly don’t want to fulfill the job tasked to them.

Six weeks waiting for them to replace the exhaust. It's on back order. Can you give me a timeline? No. Can I take it elsewhere? Not without invaliditating the Lifetime Warranty. The one you only pay out on when I take you to the Motor Ombudsman? Yes. It isn't like this is a warranty repair they're paying for. It's just wear and tear. Okay, it's 12 years old but bought from new. Who's going to buy from you if you never have repair parts? Credit to the Customer Services people though they write some exceptionally polite emails saying zilch.

Well, I guess it's going to sit SORN on the back carpark of W J King in Bromley the till it becomes a landmark on Google Earth.

Quite possibly the worst customer service in the car industry and never again will a member of my family buy another Vauxhall because of it. My daughter had a nearly 3 years old Corsa with full service history but Vauxhall refuse to replace the apparently useless timing belt they flagged up as being a known issue as the 2 services it had in the first year (!!!) by the previous owner didn’t show what oil was used but seeing as it was a hire car company, I doubt it would be chip fat used. 2 more Vauxhall approved services later and they still refuse to change their utterly useless part for free. This is deliberate abuse of customer service and treating loyal Vauxhall owners with contempt is not the way to stay afloat in the already struggling car industry. My daughter is on her second and now last Vauxhall thanks to the skin flints at a company that myst be so in profit that it can afford to lose customers. Geniuses they ain’t!!! The case number if they bother to read this and want to do the right thing is 03488011.

Vauxhall issued a software update which corrupted my vehicle and caused multiple system failures, leaving it unsafe to drive. Despite raising this, I was told to drive the vehicle to a garage anyway.

The handling from customer care was appalling. Temur from Vauxhall Customer Care refused to escalate the issue, spoke dismissively, and repeatedly ended calls when I asked to speak to a manager. At a time when I was raising serious safety concerns, this level of conduct was completely unacceptable.

The authorised Vauxhall dealership later confirmed the fault was caused by Vauxhall’s own software and charged £155 for diagnostics. After initially denying responsibility, Vauxhall eventually agreed to reimburse this cost.

That refund is still unpaid 8–9 weeks later. Despite constant follow-ups, I’ve been met with delays, excuses about backlogs, and no accountability. Even the dealership has attempted to recover the cost directly from Vauxhall and has been ignored.

This all happened over the Christmas period, leaving me without a functioning vehicle when I needed it most, and causing significant stress and inconvenience. I also incurred costs as a direct result of an issue caused by Vauxhall’s software.

What stands out is the complete lack of ownership — Vauxhall caused the issue, acknowledged the refund, and then failed to follow through.

To make matters worse, I have since been told that “managers do not speak to customers,” which explains exactly why issues like this go unresolved.

This is not a one-off — looking at the volume of similar reviews here, it’s clearly a pattern.

Extremely poor service, no accountability, and a company that seems to rely on customers giving up rather than resolving issues properly.

This is the worst experience of my life. You buy a new car and it breaks down after 18 months, dealership refuses the car as they are too busy , you are left with calling all dealerships to inspect the car and earliest appointment is 3 weeks. No courtesy car offered no response from stellantis and Vauxhall tell me until its inspected theres nothing they can do .. so please stay away from Vauxhall and definitely electric cars.....

Fantastic and brilliant 208 top of the range. Everything works perfectly. WELL! almost unless you are actually looking for a load of total rubbish then Vauxhall is the car of choice.
Vauxhall 208 has everything working as maps, voice, and all you want in a top specification, for the first 6 months then suddenly it all disappeared. But Vauxhall has the solution pay almost £10 a month and Vauxhall will give you back what you have already paid for in the cost of the Vauxhall 208 top spec.

Poor dealership network
Drayton / Wilsons Grimsby had vehicle 3 weeks cant diagnose the issue
On the back of vehicle being there 3 months prior to Christmas with an issue a vauxhall update caused meaning New ecu needed

Arranged to view a car at Drive Vauxhall bury st Edmund’s which we did
Unfortunately for us we couldn’t test drive due to the traffic
We were advised to come back for a test drive as it was late pm
We were contacted by same garage following morning to confirm our interest
We stated we would call back within a couple of hours to pay deposit
We tried three times to call back to pay deposit
Very difficult to get through
Short staffed apparently!!
We eventually found out somebody was in a test drive and bought it !!!
Soo cross upset
Very Poor customer service indeed

The dealership in Peterborough were terrible and so unprofessional from start to finish when purchasing a new vehicle, the salesman had no knowledge of the vehicle and its features in which I helped him out!
I would not recommend at all
Vauxhall emailed a survey for me to fill in, because it was negative came up with an error so wouldn’t send! Dodgy if you ask me

Had lots of Vauxhalls over the years and generally pleased with the cars and the dealerships. However, had a gearbox problem on a car less than three years old and 20k on the clock. The garage says that the parts required are on back order and have no idea when they will be available. Whilst I have been provided with a very basic courtesy car I have no idea when I will get my car back, Vauxhall have just lost a customer. As of 6th April still no sign of my car being repaired as item still on back order. Tried live chat but when out the issue to the person they just left the chat. I SUGGEST YOU DONT BUY A VAUXHALL VEHICLE

Yet another vehicle sent in for warranty work and have to jump through hoops even though its got a faulty turbo! off the road and now they want all the part numbers for the filters fitted

Bought a frontera in December 2025 and nothing has worked as sold since.
I got somethings working using v2 of their app before they updated it and locked frontera owners out and forced us to use v1 which they have now accepted can’t do basic EV functions.
I have had many EVs and Vauxhall lag by at least a decade in features and product value.
Bizarrely I have better control of my eMTB on that app than I do with my Vauxhall. That can’t be right.
Had I known the sales team were talking rubbish with declared features I would never have bought the car. I certainly will never buy another.

Customer service is atrocious on top of the very poor car functions. Kept me in a holding pattern for weeks before finally being pushed to admit they weren’t going to fix anything.

If Vauxhall cared they could read the reviews in the App Store to realise this is everyone who is unhappy.

I would have given zero stars but review wouldn’t let me.

I love my mokka BUT their software support me customer services really need to get themselves sorted !!!

Don’t know if it’s a transitory phase or whatever but this cannot be difficult

It’s this kind of thing that will affect their future sales no doubt if they don’t get something out to their customers .. it’s not just the physical car that needs to be reliable these days … it’s definitely the software!

Got this … can’t help .., No pint contacting them for their “support”
… there isn’t any

Thank you for contacting Vauxhall Customer Care
We are pleased that you have chosen one of our vehicles, and we sincerely appreciate the trust you have placed in our company. Thank you as well for taking the time to share your feedback with us. We take our customers’ comments very seriously and continuously look for opportunities to improve within the relevant departments. Your feedback plays a vital role in this process, and we are grateful for your observations and suggestions mentioned in our previous communication, we are unfortunately unable to assist with this matter remotely. For issues related to the vehicle’s software and map updates, we kindly ask you to contact your authorized dealership, as they are equipped with the necessary tools and expertise to support you directly. We sincerely apologize for the inconvenience this may cause.

If you would like to provide any additional details, please share your contact number and a suitable time for us to reach you. We will be more than happy to contact you and discuss your feedback further.

Thank you once again for your understanding.

Do not get a Vauxhall that is fitted with a wet belt.

I strongly advise anyone considering buying a Vauxhall Grandland (or any car with a wet belt engine) to do serious research first.

We purchased our Grandland with around 38k miles after having it on pcp for 3 years, the car had one missing service in year three which was on us as we forgot to put it in for a service that was included on the pcp deal we had with the car.

After feeling a lack of power on the motorway around 6 months after purchase I took it to a garage where they diagnosed our car as having the worst wet belt failures they had seen. No dash lights and no warnings, the damage had been done months prior without any warnings.

The repair bill ran into thousands and the situation became an absolute nightmare dealing with garages, warranty processes and responsibility for the fault.

Sadly because we had missed one service in its third year Vauxhall lapped this up and basically said it was our fault and wouldn’t help us in any way. The guy we spoke to was like a robot and showed no sympathy. Legally speaking they were maybe right but my god, a car should not have this trouble at 38000 miles either way.

What’s most concerning is how sudden and severe these wet belt failures can be, even at relatively low mileage. When the belt degrades it contaminates the engine with rubber particles and oil starvation can destroy the engine.

This isn’t normal wear and tear in my opinion, it’s a design risk that buyers should be made far more aware of.

If you’re thinking about buying a car with a wet belt engine, I would seriously reconsider or at the very least insist on documented belt replacement far earlier than the manufacturer schedule.

This experience has been stressful, expensive and incredibly disappointing. I would strongly advise people to avoid vehicles with this setup unless they fully understand the risks.

A good will gesture from Vauxhall or Arnold Clarke (vehicle seller) would have been much appreciated but we will now never trust these companies again. After sale treatment was shocking and I have no faith in their cars anymore.

Please please please do research before buying these cars, my neighbour had the exact same problem with their crossland, and had to fork out money to get the wet belt change.

My experience with buying a car through my local "Drive Vauxhall" dealer as really good until suddenly the price shot up by about £3000 due to numerous 'extras' which we then had to asked to be removed one at a time. However, that still left a rather bizarre £149 "admin fee"?! Surely, they have already made a profit on selling the car (obviously!) so why try to squeeze more money out of us. The manager was very friendly and explained it was some sort of registration fee, but I still think it should, therefore, be added into the price. They also offered a derisory sum for my old car which I then sold for more than double! Other than that, they were polite and helpful

Customer Service appalling from Tamta P and her manager David. I suppose if you pay peanuts you get monkeys.
We are owed over £4k in replacement vehicle costs and are being given the run around. Despite providing all information as requested, they've now strangely asked for personal bank statements. Apparently I won't understand, err I do, it's illegal to pay a VAT invoice to an account not associated with that number. So odd. HMRC check out this company asap.