I needed parts to fix old locking mechanism on 20-year-old doorknobs. I’m not really a do-it-yourselfer, but thought I knew part numbers. He asked for project photos for his own review/expert advice a... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
I was able to purchase the Toto toilet drain valve in less than 5 minutes after wasting excessive time trying to buy one from Lowes and Home Depot. I called the 800 number 15 minutes after Friday post... Toon meer
Item arrived broken/cracked in many places (packaging was fine, not likely shipping damage). Emailed twice, no response after 8 days. Called, went to voicemail (mailbox full). Filed a complaint with p... Toon meer
I believe I did not receive the name brand product (Franke) but rather a generic. On the DCP website, they show a picture of the part in a package that has the name Franke, suggesting that the produc... Toon meer
Bedrijfsgegevens
Informatie afkomstig van verschillende externe bronnen
Decorative Plumbing Pros offers an easy solution for finding those hard to find fixtures and genuine parts from exclusive decorative plumbing and architectural hardware companies such as Bouvet, Duravit, Franke, Phylrich TOTO, and more. DecorativePlumbingPros.com is the internet division of the brick and mortar retail showroom for decorative plumbing and architectural hardware sold exclusively for the high-end residential market. Our mission is to specialize in products and product lines you will not find in the big box retail outlets.
Contactgegevens
6339 Maple Ave, 75235, Dalls, Verenigde Staten
- 800-884-9619
- sales@decorativeplumbingpros.com
- decorativeplumbingpros.com
3,9
Goed
180 reviews
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Great customer service
I needed some Toto toilet parts, and they had the best price incl. shipping, shown as in stock. Based on a previous review that said they placed an order for an "in stock" item that turned out not to be, resulting in a long wait, I contacted them regarding stock status.
I got a response from Brian almost immediately that the item was in stock, and could be shipped that day if I got the order in soon. I did so, and got the parts quickly.
It turned out that one of the parts was cracked, possibly prior to shipping (this part is packed by Toto just in a plastic bag) - it would be easy for the picker to miss the problem.
I contacted Brian about this - he apologized for the problem, and got a replacement shipped to me promptly.
The broken part was unfortunate, but stuff like this happens, especially for "bulk" parts coming out of a bin in a warehouse. The real measure is how a company responds when there is a problem, and my experience was great.
I'll definitely shop with them again.
17 maart 2023
Review zonder uitnodiging
Antwoord van DecorativePlumbingPros
Thanks so much for your kind words!
Brian
Good price and quick delivery
6 maart 2023
Good communication
Good communication, prompt shipping and tracking available. Product arrived quickly and was as expected
17 maart 2023
Excellent help on the phone with the order.
Very helpful representative on the phone helped me locate the part I needed…and she made sure I received it quickly.
24 februari 2023
Antwoord van DecorativePlumbingPros
Thanks! happy to help anytime!
My customer service experience was very easy and efficient. over the…
My customer service experience over the phone was very pleasant and efficient
I had ordered the wrong size part and you made the exchange for the correct size part very quick and simple
15 februari 2023
Positive Experience
I found a hard to find item here at a very good price. Customer Service (Gibi) was very helpful. Advised back order time up front and advised shipping information as requested. Item was as described and well packaged. I would order from this company again.
22 februari 2023
Item still has not shipped
Item still has not shipped. Was not available in house even tho I was not informed of that when I ordered or I'd have ordered elsewhere.
30 januari 2023
Great selection & prices. Highly recommend!
Excellent communication. Great prices. Cash shipping.
15 december 2022
I was pleased with the customer service…
I was pleased with the customer service rep who helped me order, but I was disappointed in the shipping of my purchase. I ordered in early Dec expecting to receive the items before I left on a trip 2 weeks later. I was disappointed that it took them 10 days to ship.
5 december 2022
Never thought I’d find the conversion…
Never thought I’d find the conversion gasket but wow it works and reasonable in price
11 november 2022
Part was just as described online and…
Part was just as described online and received package in short time.
14 november 2022
Online shopping simple fast efficient
Online experience was great and I received the hard to find part in a short order.
4 oktober 2022
Don't buy from here
Got returned product even with the previous return label in it. It took them 1 month to give me a valid return label, and I haven't received my refund yet.
3 oktober 2022
Excellent customer service when I…
Excellent customer service when I phoned about an order. I am very appreciative of the woman who went out of her way to help me.
1 september 2022
Very Good!
Quick delivery of an item I needed and couldn't get locally. Great service!
29 augustus 2022
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