Website easy to navigate and ordering straightforward. Item was packed well and delivery super speedy. The TV console looks very stylish and the assembly instructions were easy to follow even for a 79... Toon meer
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***update*** ***Brilliant customer service very helpful good outcome parts damaged being sent out even though out of stock will be produced extra. Thank you**** Box arrived taped together at o... Toon meer
Bedrijf heeft geantwoord
The furniture was a bit so-so - a handful of marks, chips, and unsightly alignment on the pieces. If it was going in a prominent place in my house, I would’ve been disappointed and might’ve consider... Toon meer
Great product excellent quality and so easy to put assemble. Delivery was exactly when they said it would be and free delivery was an added bonus
Bedrijfsgegevens
Geschreven door het bedrijf
We understand that actions speak louder than words, and at Decortie, we prioritize delivering tangible solutions over empty promises. As part of the Customer Satisfaction Team, our commitment is to ensure your experience exceeds expectations. Being human means acknowledging that we might not have covered every aspect of your journey with us. If there's anything we may have missed in enhancing your experience, please don't hesitate to let us know. We believe in finding solutions together. Thank you for choosing Decortie. Decortie UK Customer Satisfaction Team
Contactgegevens
Unit 2 Heaton Court Birchwood, WA3 6QU, Warrington, Verenigd Koninkrijk
- support@decortie.com
- decortie.co.uk
4,6
Uitstekend
103 reviews
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Zo gebruikt dit bedrijf Trustpilot
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Great product, superb customer service.
When some components went missing, the company went above and beyond to help. Great products and excellent customer service.
4 september 2025
Review zonder uitnodiging
The company went above expectations to…
The company went above expectations to help me. The item i purchased was very good quality and well made
26 juni 2025
Review zonder uitnodiging
Value for money good quality
The unit we ordered arrived on time was easy to assemble and looked really good easy to order on line and comes very quickly would purchase again from you and recommend you to anyone.good quality and value for money.
19 juni 2025
Quality Product
Really pleased with this company and my new cupboards. They are great quality and look great in my new room. I was kept up to date with the delivery and customer service has been very good.
Putting the cupboards together was relatively easy, I would say now more difficult than IKEA furniture. You do have make sure you read the instructions as there are different hinges for different door panels, but as long as you take time and follow the instructions it was easy.
We had quick delivery and the boxes had only a small amount of plastic, which was a bag holding the screws etc, otherwise all cardboard and very well packed.
I would definitely use this company again.
2 juni 2025
Fantastic service and products.
Super fast delivery.Easiest flat pack to build ever. Very nice quality and looks stylish and much more expensive than the price paid. I am delighted with my experience with Decortie and wouldn’t hesitate to buy from again.
20 mei 2025
From placing my order to delivery was…
From placing my order to delivery was great, very quick. It was quick to build, not by me and easy enough. Now, the negative point is, the holes in it for appliances plugs are way too small. We couldn’t even remove the plug as they are fixed. We had to make the holes bigger ourselves. One door hinge was a struggle, but a bit of persuasion sorted it.
The end result is, I love my unit.
20 mei 2025
Good customer supoort, item was too heavy for the…
Furniture item was not great, the structural support requires improvement however, the customer services was helpful and I value this in a company. I would buy again from the company but perhaps choose the item a bit more wisely.
22 mei 2025
Review zonder uitnodiging
Fast response
2 problems but fast response and replacement parts sent this is how a Company should react and 10 out of 10 for speed.
18 maart 2025
Lazena side table
I ordered the Lazena side table in grey. Its a lovely piece and very sturdy. Its actually turned into quite a talking point when friends visit me. They love the style and uniqueness of it.
Although ordered through another company, I am very pleased with it. Found it easy to order and was kept informed of delivery dates etc. All I all would order from this company again, and love all their pieces. Great prices to for unique pieces. Would definitely recommend to friends and family.
6 januari 2025
Review zonder uitnodiging
Very pleased!
The tables I ordered are just what I wanted.
Were delivered promptly on the date given.
They went together without any problems.
14 maart 2025
Review zonder uitnodiging
I was not sure about ordering my units…
I was not sure about ordering my units on line but am so glad I did what lovely units and delivery was great
3 maart 2025
Review zonder uitnodiging
Absolutely disgraceful company to deal…
Absolutely disgraceful company to deal with...goods damaged and had to return!
1 maart 2025
Review zonder uitnodiging
Antwoord van Decortie UK
Hi Julie,
Thank you for taking the time to share your experience.
We’re really sorry things didn’t go as expected.
Although the damage came from the courier and no photos were provided, we still issued a full refund and offered a free replacement — which you kindly declined.
We always try to make things right, and we’re here if you ever need us again 💛
Order 2 large sideboards one lamp table…
Order 2 large sideboards one lamp table and one side table very happy with my purchase good value for money had one faulty hinge I emailed and they replied straight away and posted me a new one out which was I was very happy with
28 februari 2025
Review zonder uitnodiging
Very bad quality of furniture
Very bad quality of furniture. We ordered a storage unit for hallway. The package turned up all damaged, and one box was open. A lot of wood pieces had chipped edges. The unit is not stable at all.
Ordered through The Range, there was no communication regarding the delivery from Decortie up until the last day.
1 april 2025
Review zonder uitnodiging
Antwoord van Decortie UK
Hi,
We're truly sorry to hear about your experience, and we understand how disappointing this must have been.
We’d like to clarify that we hadn’t received any message from you prior to this review.
However, as soon as we saw your feedback, we reached out to you immediately and offered several resolution options to make things right.
Unfortunately, we haven’t heard back from you yet.
We would really appreciate it if you could get in touch with us so we can assist you further and ensure you’re fully satisfied.
Thank you for your time, and we genuinely hope to hear from you soon 💛
The most fun I've had putting a shelf…
The most fun I've had putting a shelf together and it looks great!
Brought item: Decortie Molly Corner Bookcase 5 Tier White Wall Mounted
I highly recommend this product! it is sturdy and good quality finish.
I especially love how adaptable the bookshelves are to the space. The product is two bookshelves halves. Once you have finished assembling the two bookshelves there are any number of different orientations you can slot the two halves together.
Recommend doing with another person to make it easy to lift and reorientate the halves when you're finished.
Took us 3 hours from unpacking boxes to finished shelf in position and we stopped for plenty of tea in between!
29 maart 2025
Review zonder uitnodiging
Great designs
Great designs, solid excellent quality furniture, easy to assemble, quick delivery, wish I had a bigger house to accommodate more of their furniture! I have bought 2 sideboards in light mocha, a staggered cupboard, 2 bedside tables and a TV stand.
28 maart 2025
Review zonder uitnodiging
Superior Product, zero shipping cost
Simple ordering process
Superior product
Competitive pricing and zero shipping cost.
Fantastic buy
10 maart 2025
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