Defender Industries Reviews 144

Was able to do it on my phone in the airport. The site and placing the order was very easy

The free shipping isn’t free for all items over $99. Be careful when ordering. I couldn’t get PayPal to work. Items are fine.

Pleasant, knowledgeable support team handled my order issue perfectly!

Product was easy to find on the site. As always the Information posted about the products was thorough & precise, allowing me to choose compatible items with confidence

Sales / customer service person found what I needed, ordered and when I came to the pick up. Stopped to verify it was the correct parts.

The customer service rep listen to my request, carefully, guided me through the options and recommended products. She also recommended solutions to shipping costs and made the process straightforward by her efficiencies.

Good stuff. Pretty good price.

Defender Marine Montreal , bunch of con artists . They advertise a product online , SUPER LUBE Multi use Lubricant , a product that I know and have been using for 33 years . They sent me an imitation product , Labels , picture and color of can is completely different and the product itself isnt the same ... Super Lube never got sprayed with a White Foam , its always been a clear lube and doesn't make a mess while spraying it .
I reached out to advise them for this issue , I was told they would look into it and get back to me , I guess $134 isnt a priority .. I was forced to purchase the authentic one locally at $35+ tax ...
Still waiting !
I contacted SUPER LUBE USA and they said thats not their product !
I feel that I've been had for 5 cans @ $136.04 .
When you contact them through their website , July 15 I received a response from Defender USA but they dont know anything from the order which was done in Montreal Quebec Canada .
I wish I can show pictures of the product so others don't get screwed as I did ...
Message to Defender , Send the proper 5 cans and a return label or Refund me the $134.04 that you frauded me ...
Thank you .

Absolute garbage company, do not order from them. 3 weeks and order has not even shippped yet, asked for refund and they said they will only do it when I receive product. My credit card company is getting involved. Don’t waste your time with defender.ca

They use USPS and that sucks! It said my order will be here on Friday. Ordered from Defender on Monday. Bulbs for my navigation lights on my boat which is a must. Then I get a USPS message saying it will be delivered on Thursday. That got me excited! So now it’s Friday and I’m planning on going fishing on Saturday! I launch the boat about 30 minutes before sunrise. I drive across the bay at night to get to the fishing grounds early. Thanks USPS and Defender for not being able to go fishing when I need to. Ran around town to a couple of auto parts stores to find bulbs. I found one buts it’s to big. Try to make it work but no go! Thanks!😡

We always have the worst experience, with nothing being in stock that says is available! Staff want to help but often lack knowledge and care. If we can avoid shopping here we do!

I like working with small businesses however they aren't able to fill the needs of their customers or pricing as the bigger companies can.

The management seemed very nice however they didn't have many items in stock and required me to wait long periods to receive the parts I was looking for. Now sure how they can stay in business with that lag time.

I decided not to work with this company after a phone call I had with them. The person seemed distracted and wasn't able to answer my questions after asking me to repeat the questions multiple times.

I basically got the run around when my part I ordered didn't arrive on time.

I wasn't happy with the service I received. Overpriced and mediocre service performed.

They communicate poorly and don't give updates on the work or delivery. I've had to call in multiple times for updates.

The person I spoke to on the phone didn't seem like he knew what he was talking about. I asked some questions on specific parts and he kept having to put me on hold and coming back with a partial answer. I'd rather send my business to a company that is well knowledged.