Deichmann Reviews 592

My online shopping was great .👍 I really enjoyed it.fast delivery,great service!

The ladies in the Hemel Hempstead shop were very helpful, polite and couldn’t do enough for me. They had a lot of time for me and made the experience enjoyable choosing my trainers.

Can't fault their online service.

My order arrived quickly. Ordered 3 pairs. One was to check size (sometimes I take a larger size depending on width). The larger one needed to be sent back because the sizing was spot on.
Return was simple, easy and fast. Couldn't fault it. Will definately use again.

I have bought a shoe in Sweden/Orebro, my first experience cost 66 euros that shoes excessive damage in 3 weeks. I have rais a complaints but unfortunately, I found it difficult with the returns process, including rejection of complaints or broken items. What I got is same message that it blame it in un-normal use. I think it is un-fair judgment because, the damage is located on the upper front toe area, which has no ground contact during normal use. This indicates a material or manufacturing weakness, not normal wear.

Bought online and product was delivered in good time they kept us well informed. Well packaged really good product Bugatti shoes.

I had to exchange my trainers for a new pair the pair I’ve chosen are not comfy they did but now there not can I still get a exchange or refund

Manager and staff in Bromley were really lovely and understanding when I had ordered the wrong pair of shoes!

Bought a pair of kickers online and after 5 days of wearing them the red and green tags in the sole have already disintegrated. Not happy having spent £45 on a pair of school shoes.
Updated: returned shoes to store for a full refund.

They do a lot of fake and misleading advertisment - one thing on the shelves and something different on the till. Just walk into a different shop.

If I could give lower I would.
First time shopping in your store/company and it will probably will be my last time.
I needed to buy new smart shoes.

Well if you want an in store experience but the lack of customer forcused as you might find shopping online then this is the place for you.
Hardly any stock available.
Cleanliness furniture seating stained with who knows what. Rubbish on the floor and food cartons left, staff not cleaning as they go around the store.
I was struggling with my disability, putting on footwear and instead of offering help the male red haired staff member ignored me as he walked past twice.
Didn't offer any support or customer forcused experience.
Their only care seemed to be chatting and changing prices which took all 3 staff members.
Price changes are important to be completed quickly, but companies should at least leave two members of staff to be able to help the customers who have come to a physical store and not shopped online.
FYI I'm an Ex retail manager for JD Stores group.
Which I think I'll do if I ever decide to shop with this company in the future as their store are not worth driving to Eastbourne.

SHOCKING. I bought 2 pairs of trainers, 1 pair sketchers. Both trainers soles disintegrated in 6 weeks. DO NOT BUY.

Easy to order,good quality

Very disappointing experience. I visited with my children, and my son was holding a bike—not riding it. My daughter briefly tried to sit on it while I was right next to her.
A staff member (tall Asian girl) with brown hair loudly shouted “No riding in here” across the store and pointed at us, which was embarrassing and unnecessary. I understand rules, but this could have been said politely.
I felt uncomfortable and left without buying anything. Staff need better customer service training.

Absolutely poor customer service paid for next day delivery and am still waiting for My Skechers slip on trainers I do not recommend You order from this abysmal company Never again
Order number is 600345232
Update Deichmann have offered to refund the delivery charge plus there's no paperwork in the box to return the item??

Deichmann had an offer on Skechers for "buy one and get one at half price". However, the promo code, despite having been applied to my order basket got pulled off right in the middle of the ordering process, before the end of my order!

This was on bank holiday Monday and the day had NOT yet ended. Luckily, I took screenshots as evidence knowing that “sharp practice” by companies is now quite rampant in the UK.

Also, the second promo code EASTER20 that was already applied on my order basket got removed from one of the items despite having been previously applied to all items.

I called the customer service number they provided but the call went unanswered for 50 minutes before it abruptly got disconnected.

Also, none of their stores ever takes calls! Not the sign of a serious business, or one that actually cares about its reputation or its customers.

This was my first experience shopping with Deichmann and hopefully will be the last. Reading some of the 1-star & 2-star reviews, plus the bland, unapologetic “copy and paste” replies shows this is NOT a good company to spend your money with.

How I wish I’d read the one-star reviews on Trust pilot about this company. I’d probably have saved myself the awful experience I suffered. I despise dishonesty and a lack of integrity!

Ordered shoes for click and collect, order was completed on the site but I never got a confirmation email and in the 'my orders' section on their website nothing shows up. Messaged customer service who said they'd look in to it, days later still no response. Can't cancel the order on the website as I don't have an order number, can't cancel the payment as it's stuck in processing. Can't talk to customer service on the phone as they don't answer, feels like a scam tbh!

I ordered this school shoes and they are already damaged in different places, and has not been even a week. The stitches on the velcro are coming off, they lost colour in different parts in both shoes.

Very very poor quality!!

Great shop in Torquay and staff can't do enough for you.Returns are very easy and will help you in any way they can.I would recommend this shop.The manageress is very friendly and helpful 😀 👍

Helpful store assistant got me a pair of trainers in the size I wanted and took them to the till. After declining the additional treatment which would supposedly make them more durable and dirt-proof (if so - why aren’t they all treated in the factory?), she explained that if I down loaded the app and signed up for ‘plus’ I would get an additional £10 off. I downloaded the app and it simply would not work. She call the supervisor over and explained the problem to her. She simply was not interested in helping me or her colleague. No offer of solutions or what to do next. Just a vinegar-faced scowl. She simply walked off and was more interested in depositing an empty coffee cup in a bin outside the store. She never came back. As a consequence I left without making a purchase.

The whole process online was quick easy, got what I wanted and delivered with a smile! Very satisfied