delivery.com Reviews 2.111

The customer service made an effort to contact the restaurant regarding an missing item from my order and tried to resolve the issue for me.

Tinotenda Was so attentive and helpful to me. She went out of her way to assist me with tracking my order and even called me to let me know my driver was nearby. This is what excellent customer service looks like. Well done delivery.com!

Called promptly, gave me a clear and thorough update on the status of my order, and then worked with me to get it resolved. I really appreciated the courteous, proactive and complete information provided throughout the call - including the explanation of the next steps/process at the end. Great customer service.

Answered phone and resolved question quickly

Very helpful

Super helpful!!
Kind and understanding and worked with me to get my money back when the places I ordered from failed to deliver.

Kyle was a great help with a delivery problem. I had ordered a meal from Red Lobster and it never came. The manager at Red Lobster informed me that I was not the only customer who had trouble with delivery.com. I wrote to company to complain, disputed transaction with my bank, especially when your company double billed my credit card!! Kyle was able to resolve the issue and is crediting my account. However, since this is not the first time I have had a similar problem with delivery, I will NEVER use your company again!! But Kyle was very patient and very helpful.

Brooklyn, NY - the app closed out after I completed my first purchase. I waited 30 min before reordering just incase the vendor received my first order. I placed a second order and called your Help Desk to confirm I wasn’t double ordering. The attendant on the phone service was wonderful. They confirmed that my first order didn’t process. I’ve had this happen before with the app when it shuts down after placing a re-order.

Kyle not only was helpful in resolving my issue, but made himself available when I called back so he could speak to the right person at the merchant location. Great employee, and great customer service rep!

I was helped tremendously by the representative who answered the phone.He deserves high praises.He did a great job

Matthew Koen was of great help!

I am a third party employment verifier, I contacted via virtual chat to see how to verify employment for our job applicant, Matthew was able to assist with everything I requested, and it was nice to know I was speaking to a real person that wanted to help me accomplish what I reached out about! Thanks Matthew!

Called today to track down a receipt for my boss who placed a food order on Delivery.com a while ago. Figo was extremely helpful and was able to find the receipt no problem and immediately sent it over. Super helpful!!

Kyle was very helpful with getting my issue resolved and was very responsive, not making me wait long between messages back and forth.

I spoke to Matthew who took the time to make sure the issue was resolved.

The representative was great on fixing an order that was cancelled by the merchant, however, this has happened more times than I can count , it's pretty annoying. Thanks to the rep for their help and assistance at least on getting my money returned to me .

Bad ordering experience but excellent support. I really appreciated Kyle's friendly and fast assistance.

Good communicator, and very helpful.

He was really nice. Would have liked to be given a bit more compensation credit, but he (Liam) did his best to help me out which I appreciate. Thanks much!