delivery.com Reviews 2.111

The person who assisted me today was very calm, went beyond the call of duty to help me and is someone I would be happy to talk to again. *****
11/07/24
Call Center in South Africa

Kyle was a great help, quick and easy! Thanks again!

I waited for 2 hours and then the restaurant closed and they cancelled the order.

I recommend going with GrubHub or UberEats. I’ve had a terrible experience with delivery.com! they do not take responsibility when mistakes are made, and I do not appreciate it at all. My order was completely messed up—first it was “delivered” so i walked around outside trying to see where it might be since it wasn’t where it was suppose to—only to find out my food is at the restaurant still! now it’s been almost 2 hours and i still don’t have my food or any word on when it will arrive! Customer support won’t refund me for how late it is—only if there’s an issue with the food. that’s unbelievable!

Ordered a scheduled food delivery for 7:45 am that did not arrive. Called delivery.com’s customer service line at 10:25 am. Was advised they would reach out to the restaurant to verify whether or not the order was picked up by the delivery driver and that they would call me back within a half an hour. Never received a call back. Called customer service the following day and was told I had called too late from the time of scheduled delivery for them to do anything.

I had a delivery where they forgot an item. Using the Delivery.com app's chat feature, I got a refund for the forgotten item and a credit to my account. I have used them for years and inevitably, once in a while, will have a bad experience. Delivery.com always takes care of the issue and makes me feel like a valued customer.

Noella was professional and courteous and followed up with a call back as promised.

Noella tried very hard to make the best of a bad situation and was very well spoken and empathetic. As someone who has placed over 500 orders, many of which were with food on first, i had to be very patiently treated to talk me off the ledge with delivery.com since I had another recent problem. The staff at food on first could learn from her about how to

TINO MADE A BAD EXPERIENCE BETTER.

I always get bonuses, since I place order’s frequently. I came hungry, left happy!!

Thanks

Kyle
Order # 37871606

Kyle was my customer service rep.
He was very thorough with the tools that he had for my issue. He could only go so far but was able to provide me an email.com so I could move forward in resolving the issue.
A Pleasant person
Thank you

The customer service agent was perfect. She listened to my concerns and handled the situation with brevity. Give this girl a raise please.

Kyle, was wonderful, he got the issue resolved and saved the day. Now I can’t wait for my dinner to arrive! Kyle you’re rockstar

Clear and easy communication about the issue with my order and when I might expect a refund for the canceled order.

Helpful and caring representative
Thanks Kyle

Restaurant closed early. The service called early to let me know they couldn’t contact them and knew my situation when I called back to confirm. They then promptly cancelled my order and refunded

Courteous, professional and thorough! Took the time to take care of everything and to follow up. Thank you!

Polite and expedient service!! Definitely pleased with the customer service!

I've been using this company for the last year and they're truly great. the driver is very kind and accommodating. Thank you for all the clean clothes.