Purchased an item on next day delivery, Still waiting for the item to be dispatched to the courier 7 days later, the reason due to Easter and have been told to have a little more patience. Issue has n... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
Got a cream coloured Ami t shirt (red heart) delivered today. Fantastic product at the cheapest price I’ve been able to find online. I also must shout out George for the fantastic and responsive cu... Toon meer
Bedrijf heeft geantwoord
Ordered a pair of Burberry shorts , although the shape didn’t suit me . The shorts were an amazing price and 100% authentic . I was disappointed they didn’t suit me . Spoke with George , he agreed for... Toon meer
Great products, speedy postage and quality packaging. However customer service lets them down. Our order was too big, we tried to get in touch with them to request a refund and each interaction took o... Toon meer
Bedrijfsgegevens
Geschreven door het bedrijf
Luxury Designer Outlet
Contactgegevens
Verenigd Koninkrijk
- contact@demanduk.com
- demanduk.com
4,4
Uitstekend
205 reviews
Heeft 57% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 48 uur
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Antwoord van DemandUK Fashion
Hi Kevin,
Thank you for the wonderful feedback. We’re delighted you found our service fast, efficient, and easy. We look forward to welcoming you back soon. If you ever need sizing advice or priority delivery, our Client Care team is here to help.
Very good service
Very good service
So pleased with my product
For sure I will buy from you soon 😀
3 november 2025
Antwoord van DemandUK Fashion
Thank you so much for your kind words — we’re truly delighted to hear this. Providing an exceptional experience is at the heart of everything we do, and we’re thrilled to have exceeded your expectations.
We look forward to welcoming you back again soon.
Antwoord van DemandUK Fashion
Thank you so much for your kind words! We’re delighted to hear you were pleased with the quality and speed of delivery. We truly appreciate your support and hope to welcome you back soon for your next order.
DemandUK had the best price for Burberry
DemandUK had the best price for genuine Burberry Swim Shorts. Prompt and free delivery, unlike that ‘well known high street high end shop’ that shockingly charges £6.99 minimum. Will definitely purchase from DemandUK in the future.
17 oktober 2025
Antwoord van DemandUK Fashion
Thank you so much for your feedback. We’re delighted to hear you were pleased with both the price and the swift delivery of your Burberry swim shorts. We take pride in offering authentic designer pieces with next-day delivery at no extra cost — it’s great to know this made a difference to your experience. We truly appreciate your support and look forward to welcoming you back soon.
Bought a few things now
Bought a few things now! Always quick delivery and quality stuff
11 oktober 2025
Antwoord van DemandUK Fashion
Thank you so much, Martin — it’s always a pleasure having you shop with us. We truly value your continued trust and are delighted to know you’re consistently pleased with the quality and service we offer. We look forward to serving you again soon!
Ordered the Dolce $ Gabbana sportwear…
Ordered the Dolce $ Gabbana sportwear logo tee. Fabric is thick and high quality, print is sharp. Got it less than 24 hours after ordering - very impressed.
24 juli 2025
Review zonder uitnodiging
Two separate orders cancelled due to…
Two separate orders cancelled due to items being out of stock, despite showing 3 in stock in one case
13 oktober 2025
Not a great customer service experience
Great products, speedy postage and quality packaging. However customer service lets them down. Our order was too big, we tried to get in touch with them to request a refund and each interaction took on average of 5 day, we ended up creating an exchange through their online portal as trying to get a refund was so lengthy and difficult.
8 oktober 2025
Great service
Fast and efficient service from the customer service team. Quick response and happy to solve any issues.
27 september 2025
Antwoord van DemandUK Fashion
Thank you so much for your kind words. We’re delighted to hear that you enjoyed our competitive prices and swift delivery service. Our team works hard to ensure every order reaches our customers quickly and seamlessly, and it’s wonderful to know this has been reflected in your experience.
We look forward to welcoming you back soon for your next purchase
Great service and good value for money…
Great service and good value for money recommend will be back soon for great prices
2 september 2025
Antwoord van DemandUK Fashion
Thank you so much for your kind words. We are delighted to hear that you enjoyed both our service and the value of our collection. Your recommendation means a great deal to us, and we look forward to welcoming you back very soon with more exceptional pieces at the same great prices.
Great customer care
Demand uk showed excellent customer service skills whilst handling me during my shopping experience with them. They have gone out of their way to help me resolve some issues faced.
26 augustus 2025
Review zonder uitnodiging
Antwoord van DemandUK Fashion
Thank you for your kind words. We’re delighted we could assist and ensure a smooth experience.
Very disappointed
Very disappointed – terrible service
I would never recommend using Demanduk. Their customer service is absolutely awful – I have sent TWO emails and not had a single response. My parcel was never delivered, and I’m still left with nothing to show for the money I spent.
I’ve been patient, but being completely ignored has left me no choice but to leave this review. If this continues and I don’t get either my order or my money back, I’ll be contacting my bank to raise a dispute.
Customer service is very poor, no response to emails, no contact number or live chat.
DemandUK also do not offer normal returns, store credit only so you’re forced to have to still have to shop with them if you don’t like your item or want a return. This review is completely honest don’t waste your money! (Still have not replied to my email)
6 augustus 2025
Review zonder uitnodiging
Antwoord van DemandUK Fashion
We wish to set the record straight, as the statements in this review are both misleading and appear designed to pressure our business into issuing a refund without cause.
• The order was successfully delivered according to Royal Mail, supported by GPS data, a delivery photograph at the customer’s door, and a recorded signature in the reviewer’s own name.
• At the reviewer’s request, we raised a formal claim with Royal Mail. After a full investigation, the claim was rejected because delivery was verified and no evidence of loss was found.
• The reviewer has provided no supporting proof of non-receipt beyond the statement “I didn’t get it.” In fact, their only communications have been threats of chargebacks and negative reviews unless a refund was issued immediately.
• As a further goodwill gesture, we even offered to resend the item at our cost. The reviewer categorically declined, insisting that they only wanted a refund. This makes clear that the purpose of the complaint was not to receive the goods but to obtain a cash refund in contradiction of the verified courier evidence.
• For clarity: our company does provide 14-day refunds to the original payment method in line with consumer law. Exchanges and store credit are optional alternatives through our portal. In this case, the reviewer appears to have ignored or misunderstood the refund option, which only reinforces that the goods were indeed received and that the later claim of “non-delivery” was tactical.
• Despite having used a false name in the review and offering no verifiable evidence, the reviewer has demanded a refund while leaving a damaging review. This conduct is consistent with a pattern of delivery fraud and extortion via reviews.
We take all genuine delivery issues seriously, assisting customers fully where there is evidence of courier error. However, we cannot refund orders where delivery is confirmed with fool evidence, courier investigations are closed, and the only “evidence” is an unsupported denial.
Our priority is protecting both our customers and our business from fraudulent claims while maintaining fairness and integrity in every transaction.
Nice tshirt, great customer service, fast delivery
Ordered a tshirt and arrived quicker than expected. Had to exchange for a smaller size but return easy and again received exchange quickly. Great quality tshirt, great customer service and fast delivery. I would defo highly recommend based on my experience.
8 augustus 2025
Review zonder uitnodiging
Antwoord van DemandUK Fashion
Thank you so much for sharing your experience with us. We’re delighted to hear your order arrived ahead of schedule and that our exchange process was seamless for you. It’s wonderful to know you’re pleased with the quality of your t-shirt and our service. We truly appreciate your recommendation and look forward to welcoming you again soon.
Communication
I ordered a pair of swim trunks from demand uk, it was an easy process and opted for next day delivery. Unfortunately the parcel got messed up with the courier and got delivered somewhere else. After finding this out I contacted demand uk who replied swiftly via email and sent me another pair out on the weekend, Brilliant service!! Would definitely recommend.
5 augustus 2025
Antwoord van DemandUK Fashion
Thank you so much for your kind review.
We’re delighted to hear that, despite the unexpected courier issue, our team was able to resolve matters swiftly and get your order to you without delay. Your satisfaction means a great deal to us, and we truly appreciate your recommendation. We look forward to welcoming you back to DemandUK soon.
Highly recommended
Really fast shipping time , the item I ordered was perfect and actually legit
6 augustus 2025
Review zonder uitnodiging
Antwoord van DemandUK Fashion
Thanks so much for your review! We’re really glad to hear your order arrived quickly and that you’re happy with your item. We appreciate you taking the time to share your experience and hope to have you back again soon!
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