Purchased an item on next day delivery, Still waiting for the item to be dispatched to the courier 7 days later, the reason due to Easter and have been told to have a little more patience. Issue has n... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
Got a cream coloured Ami t shirt (red heart) delivered today. Fantastic product at the cheapest price I’ve been able to find online. I also must shout out George for the fantastic and responsive cu... Toon meer
Bedrijf heeft geantwoord
Ordered a pair of Burberry shorts , although the shape didn’t suit me . The shorts were an amazing price and 100% authentic . I was disappointed they didn’t suit me . Spoke with George , he agreed for... Toon meer
Great products, speedy postage and quality packaging. However customer service lets them down. Our order was too big, we tried to get in touch with them to request a refund and each interaction took o... Toon meer
Bedrijfsgegevens
Geschreven door het bedrijf
Luxury Designer Outlet
Contactgegevens
Verenigd Koninkrijk
- contact@demanduk.com
- demanduk.com
4,4
Uitstekend
205 reviews
Heeft 57% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 48 uur
Zo gebruikt dit bedrijf Trustpilot
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I ordered on the 31.05.25
I ordered on the 31.05.25. I Still haven’t received from nearly 2 months ago, I’ve spent £245 on a pair of shorts and showed them evidence that I did not receive this item as no one signed for the parcel. They stated they have raised it with Royal Mail and explained this could take up to a month. Way over a month later I am still waiting and now they are not responding to my emails!!!
You opened the investigation yourself and gave me the reference number and told me you would update me in a month and now it’s nearly been 2 months and you just don’t bother to reply to my emails now , this isn’t a False review i could send everything you have sent regarding the reference number with Royal Mail over my missing parcel
31 mei 2025
Review zonder uitnodiging
Antwoord van DemandUK Fashion
Hi there,
We take accusations of non-delivery extremely seriously, but after thoroughly checking our system, we have no record of a pending Royal Mail investigation or delivery dispute under the provided details.
To clarify:
• All parcels are sent with Signed for delivery confirmation, Photographic Proof and GPS Co-Ordinates.
• We respond to all emails swiftly.
Please contact us at contact@demanduk.com with your full name and order number so we can verify and resolve this matter for you. If this review is not associated with a real order, we kindly ask that it be removed urgently.
Arrived the next day after ordering
Arrived the next day after ordering , best price and free postage
3 juli 2025
Antwoord van DemandUK Fashion
Thank you so much for your continued support! We’re thrilled to hear your order arrived the very next day and that you received a great offer with free shipping. We truly value your loyalty and look forward to serving you again soon!
Antwoord van DemandUK Fashion
Hi Liam,
Thank you for the great review — we really appreciate it!
Glad to hear you were happy with the service.
I returned my order for a smaller…
I returned my order for a smaller size,and l was amazed just how quickly the replacement came.
29 juni 2025
Antwoord van DemandUK Fashion
We’re delighted to hear that your exchange was handled swiftly and that you’re pleased with the turnaround time. We always aim to make size swaps as seamless and efficient as possible, so it’s lovely to know it made a positive impression. We hope you’re enjoying your new piece, and we look forward to welcoming you back again soon.
Excellent deals on high end designer…
Excellent deals on high end designer brands value for money and a very fast professional delivery service
14 juni 2025
Review zonder uitnodiging
Antwoord van DemandUK Fashion
Thank you so much for your kind words. We’re delighted to hear you enjoyed the value and service we strive to provide. It’s always our goal to offer exceptional designer pieces at unbeatable prices, delivered with speed and care. We look forward to welcoming you back soon.
Highly recommend
Good availability of sizes. Easy checkout and super fast dispatch and delivery, highly recommended.
3 mei 2025
Antwoord van DemandUK Fashion
Thank you for feedback! We’re thrilled to hear you found the size availability, checkout process, and delivery speed to your satisfaction. We truly appreciate your recommendation and look forward to welcoming you back again soon.
Quick delivery and great polo shirt…
Quick delivery and great polo shirt would definitely use Demand again
29 april 2025
Antwoord van DemandUK Fashion
Thank you so much for your kind words! We’re delighted to hear you were pleased with the quick delivery and the polo shirt. We truly appreciate your support and look forward to welcoming you back to DemandUK again soon.
Quality service,Rapid delivery
Quality service,Rapid delivery, came in less than 24 hours from placing the order
26 maart 2025
Review zonder uitnodiging
Antwoord van DemandUK Fashion
Thank you so much for your kind words! We’re delighted to hear you were pleased with the quality of our service and the speed of delivery. We truly appreciate your support and look forward to welcoming you back soon.
Antwoord van DemandUK Fashion
Thank you for your kind review! We’re delighted to hear that you were pleased with our fast delivery and the quality of your item. We take great pride in ensuring our customers receive only the best. If you ever need anything else, we’re always here to help. Enjoy your purchase!
This company went above and beyond with…
This company went above and beyond with their customer service. Great service from beginning to end. Definitely recommend!
25 februari 2025
Burberry shorts
Ordered Burberry shorts very happy with my order had a little trouble with delivery but that was on the couriers behalf came very quickly highly recommended these guys👍🏻
20 januari 2025
Review zonder uitnodiging
Antwoord van DemandUK Fashion
Thank you for your fantastic review! We’re so glad to hear you’re happy with your Burberry shorts and appreciate your understanding regarding the courier issue. It’s great to know your order still arrived quickly. Your recommendation means a lot to us, and we look forward to serving you again soon!
Antwoord van DemandUK Fashion
Thank you so much for your kind words! We’re thrilled to hear you’re happy with the quality, speedy delivery, and our service. Your satisfaction means the world to us, and we look forward to serving you again soon!
Antwoord van DemandUK Fashion
Thank you for your kind feedback! We’re thrilled to hear you were happy with the fast delivery. Providing a seamless shopping experience is always our goal. We look forward to serving you again soon!
After being incredibly stressed about…
After being incredibly stressed about the authenticity of the brand given the price was so cheap, it’s safe to say demand UK exceeded my expectation and more. Only thing I would say is notifying me of the delivery time would have helped as I was only told 1-2 days. But other than that really happy and will be using again.
16 januari 2025
Review zonder uitnodiging
Antwoord van DemandUK Fashion
Thank you for your kind words! We’re so glad we could exceed your expectations and that you’re happy with your purchase. We understand that clear delivery updates make a big difference, and we appreciate your feedback—we’ll work on improving communication for even better service in the future.
Looking forward to having you shop with us again soon!
Great product came next day
7 januari 2025
I ordered on Monday the 23 of December…
I ordered on Monday the 23 of December 2024 and they said it will take 1/2 working to deliver, meaning it will arrive either on the 24th or 25 of December but it didn't arrive even while I am typing this review in 2025 poor consumerservice.
29 december 2024
Antwoord van DemandUK Fashion
Hi Mercy,
We’re sorry to hear about your experience and completely understand your frustration. However, we’d like to clarify a few points.
We communicated with you via email to explain the delays caused by Royal Mail’s suspended collections and deliveries over Christmas, which created a significant backlog across the UK. We also informed you in advance that your order wouldn’t arrive for Christmas due to these circumstances.
As a gesture of goodwill, we reached out to rectify the situation and offered compensation for the inconvenience. Our service is almost always next-day, as reflected in countless positive reviews, and we feel this review is a little harsh given the exceptional challenges during this period.
We hope you’ll reconsider your feedback and acknowledge the efforts we made to resolve this for you.
Kind regards,
The DemandUK Team
Excellent service
Excellent service, quick delivery and great price. Purchased as a gift so I can’t comment on the item however I’m sure my son will love his t shirt
13 december 2024
Antwoord van DemandUK Fashion
Thank you for your kind words! We're thrilled you had a great experience and hope the gift is well-received!
Brilliant Customer Service
Brilliant Customer Service. Hadn't used the site before, had a few questions regarding returns etc as buying for a gift. They got back to me within 10 mins and put my mind at rest. Received the T shirt in smart box. Very professional service
11 december 2024
Antwoord van DemandUK Fashion
Thank you for your kind words! We're delighted to hear you had a great experience with our customer service and were happy with your purchase. We hope the gift is well-received, and look forward to serving you again.
Speedy delivery arrived in 2 days
12 december 2024
Antwoord van DemandUK Fashion
Thank you for your feedback! We're thrilled to hear that you were satisfied with our speedy delivery. We look forward to serving you again in the future!
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