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Beoordeeld met 5 van de 5 sterren

After suffering with almost constantly with sweaty hands most my life this device has changed my life. After only a few weeks of use I have noticed a huge reduction in hand sweat making it barely... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

The device itself is absolutely flawless and a lifesaver if you have hyperhidrosis. I’ve been struggling with it since childhood and when I heard about iontophoresis machines I did my research and aft... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

I would give 10 stars if possible. I was suffering from palm sweating since my childhood. I tried all the remedial options , medicines from pharmacy, carpe lotion but nothing worked for me. Finally i... Toon meer

Beoordeeld met 1 van de 5 sterren

I ordered my product on May 19, and they instantly charged my card. And only upon my inquiring, they said they need a prescription. After fulfilling that, they said that now they are waiting for parts... Toon meer

Bedrijf heeft geantwoord

Bedrijfsgegevens

  1. Medische apparatuur fabrikant

Geschreven door het bedrijf

The doctor-recommended solution for excessive sweating of hands, feet and underarms. Free shipping and satisfaction guaranteed! Stop Sweating, Start Living With Dermadry!


Contactgegevens

4,0

Goed

TrustScore 4 uit 5

57 reviews

5 sterren
4 sterren
3 sterren
2 sterren
1 ster

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Heeft 50% van zijn negatieve reviews beantwoord

Reageert doorgaans pas na meer dan 1 maand

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4,0

Alle reviews

(57)

8 reviews in de afgelopen 12 maanden

Een review schrijven
Bedrijven op Trustpilot mogen geen beloningen aanbieden of betalen om reviews te verbergen. Reviews zijn de meningen van individuele gebruikers en niet van Trustpilot. Meer informatie

Beoordeeld met 5 van de 5 sterren

It really worked

It really worked, sometimes I still sweat on the sides of my palms and fingers but that's a game changer considering my original status.

7 november 2024
Review zonder uitnodiging
Logo Dermadry

Antwoord van Dermadry

Hey! Thanks for sharing your progress! We're thrilled to hear that Dermadry has been a game-changer for you. If you need more guidance, our support team is ready to help you but it sounds like you're winning the battle! Keep it up.! 🙌💧🚫

Beoordeeld met 1 van de 5 sterren

I’m really frustrated with Dermadry

I’m really frustrated with Dermadry. I bought it hoping it would help with my excessive sweating, but after weeks of use, it just hasn’t worked at all. The whole process is a pain—the setup is annoying, and the treatment sessions are uncomfortable and sometimes even painful. I stuck with it, hoping for improvement, but I’ve seen absolutely no change.

To make matters worse, I wasn’t able to get anything back from my insurance company, so I’m out a lot of money for something that doesn’t do what it promises. I regret buying this device and feel like I’ve been completely ripped off. Save yourself the hassle and avoid it.

10 oktober 2024
Review zonder uitnodiging
Logo Dermadry

Antwoord van Dermadry

Thank you for your feedback, Amy and we apologize for our delay here. We’re really sorry to hear about your frustrating experience with Dermadry! We know how important it is to find the right solution for excessive sweating, and it’s disappointing to hear that we didn’t meet your expectations and please know that we’re here to help and want to make things right!

Adjustments to the settings or setup can sometimes resolve mild discomfort during treatments, and we’d love the opportunity to provide you with personalized guidance to improve both the comfort and effectiveness of your treatments.

Regarding your insurance challenges, we completely understand your disappointment and can assist in providing additional documentation if needed.

Your satisfaction is incredibly important to us. Please don’t hesitate to contact us at support@dermadry.com—we’re here to help make things right and support you every step of the way.

Beoordeeld met 5 van de 5 sterren

I would give 10 stars if possible.

I would give 10 stars if possible.
I was suffering from palm sweating since my childhood. I tried all the remedial options , medicines from pharmacy, carpe lotion but nothing worked for me. Finally i took the risk of this electric devise which i was not having full faith on but amazingly it worked in just 10 days of session and even during very exciting situation or any wether my hand are dry. Honest i was not able believe when i first saw the result. The only thing is its not permanent solution i need to keep doing it every week for persistent result.

3 september 2024
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Excellent Customer Service

The customer service Gil has provided has been exceptional. They have gone above and beyond and have been excellent at communicating. Their outstanding customer service kept me from initiating a refund so that I could still receive my Dermadry equipment when customs held up my order in the mail for almost a month. It is comforting to know that when there are hiccups there is good support to help remedy a situation for such an expensive purchase.

8 augustus 2024
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Dermadry has made a huge difference to…

Dermadry has made a huge difference to my sons life .Their 24/7 customer service is the best. All my problems have been sorted efficiently.
A special thanks to Gil who very kindly understood my situation and dealt with the issue asap .

5 juni 2024
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

This machine has changed my life from…

This machine has changed my life from going to being socially awkward about having to hug or hold hands or even shake hands to having total confidence with doing this now that the sweat is gone, and if I go to more human places, knowing if I just do a little bit more maintenance throughout the week that it will also stay away After you have gotten down to where I can use it to two times a week 100% result

22 mei 2024
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Life-changing.

Life-changing.

I've suffered from Hyperhidrosis since I can remember, especially in the feet and hands.
Unless you have it it's hard to explain how debilitating it can be. Shaking hands, going barefoot on holidays, even writing with a pen sometime just wernt an option.

I've tried nearly everything at this stage so thought I would give dermadry a go after seeing all the positive reviews. My wedding is coming up and all I could think about was holding hands at the ceremony and putting the ring on, and wearing heels that I'd be slipping in all day.

I genuinely can't belive how well it's worked.
My hands took approx 2 weeks to see the full results using the device every day and for my feet about 10 days. I'm at the maintenance now where I am doing each 1-2 times per week.
Zero sweat, at all. It's unbelievable!

It's the simple things for me like being able to hold hands, or wear sandles.

I would and have highly recommended this product without hesitation.

1 april 2024
Review zonder uitnodiging
Logo Dermadry

Antwoord van Dermadry

Thank you for sharing such a heartfelt and inspiring review! We are thrilled that Dermadry has helped you regain confidence and enjoy simple yet priceless moments, like holding hands or wearing sandals. Congratulations on your wedding, and thank you for trusting us to be part of your journey! Your recommendation means the world to us.🥹

Beoordeeld met 5 van de 5 sterren

Effective device

Effective device, easy to use and great support from Dermadry team.

15 april 2024
Review zonder uitnodiging
Logo Dermadry

Antwoord van Dermadry

Hello Bozidar! We're happy to hear that you found our Dermadry device effective and easy to use. Providing great customer support is one of our top priorities, and we're glad to know that our team has delivered a positive experience for you. If you have any further questions or feedback, please don't hesitate to contact us. Thank you for your support!🙂

Beoordeeld met 1 van de 5 sterren

Product doesn't work, no refund

Product doesn't work for some people, because of skin resistance to the electric signal.

It worked for me when I tested it, but not for my girlfriend (who is the one with hyperhidrosis)

Even worse, when I contacted support to get a refund, they said it was "outside the return window" which is utter BS because, they're the company, they can do whatever they want.

I told them the entire story, they refused to honor a refund. I would recommend against buying anything from overpriced Dermadry.

25 april 2024
Review zonder uitnodiging
Logo Dermadry

Antwoord van Dermadry

Hi Alex! Thank you for sharing your thoughts, and we are genuinely sorry to hear about your girlfriend's experience. Skin resistance can vary from person to person; we provide additional support in addressing this challenge during the treatment.

Regarding the 100-day return window, we sincerely apologize for any confusion or frustration this may have caused. Our company strives to be fair and transparent with our policies and return guidelines.

We truly value your satisfaction and are here to assist you and your girlfriend in starting the device and achieving complete dryness. Please reach out to us directly, and we'll do our best to find a resolution that works for her.

Again, we apologize for the inconvenience and disappointment you've experienced and hope to regain your trust in the future.

Beoordeeld met 5 van de 5 sterren

It really works!

After a slight delay getting the machine through UK customs it finally arrived (amazing customer support throughout to keep me updated on the delivery status) Started on a very low setting as advised, and now 3 weeks in I use it on full power (just feels like strong pins and needles for a short period, and then subsides) I started noticing results after just a few treatments, now after treatment 9 my hands are so much dryer! I work in quite a stressful job, I would often get anxious, and my hands would start to sweat. This has now subsided by ~85%, I would estimate. Whether it's in my head or not, I'm not sure, but I actually feel less anxious as a whole, now that my hands are dryer. Would 100% recommend

22 april 2024
Review zonder uitnodiging
Logo Dermadry

Antwoord van Dermadry

Dear Paul, thank you for taking the time to share your positive experience! We are thrilled that Dermadry has positively impacted your life and that you have noticed significant improvements within weeks. Your feedback reinforces the effectiveness of Dermadry in helping individuals manage hyperhidrosis and improve their quality of life.

Please do not hesitate to contact us if you have any questions or need further assistance. We are here to support you every step of the way on your journey to drier, more confident hands.

Beoordeeld met 5 van de 5 sterren

Bye bye sweaty, stanky armpits

I bought a second-hand Dermadry ampit kit off Ebay last month and I'm so glad I did! I have hyperhidrosis and I swear the sweat that my pits produce is always stanky - I reckon I have heaps of apocrine glands in me.

I've tried all types of deodorants, antiperspirants, cleansers, supplements, it was getting frustrating. I was contemplating on getting botox but I have growth in my pits and I was afraid they would become malignant if I got botox.

I've used Dermadry for a few weeks now and my pit sweat has reduced by 80-90% - it's unbelievable! Now I just sweat in the folds of my fatty armpits - I have to find a way to treat those parts.

I just use a small amount of natural deodorant now, but I'm so much more confident as I can no longer smell myself. My husband has also stopped teasing me about my sweaty pits (although he used to say he loved the smell, but it just made me more conscious). LOL

I wish there was something for boob and groin sweat. I might get the pads for hands and feet in the future but not urgent as my hands and feet don't smell.

Thank you so much Dermadry!

5 januari 2024
Review zonder uitnodiging
Logo Dermadry

Antwoord van Dermadry

Hi Maria, your positive feedback on the effectiveness of Dermadry Underarms in reducing sweating and boosting your confidence is truly inspiring to us. We are proud to have been a part of your journey and grateful for the opportunity to make a difference in your life and thank you for taking the time to share your positive experience with us.

It's not recommended to purchase Dermadry through unofficial channels as it automatically voids the important warranty coverage; please note that Dermadry is a medical device intended for single-patient use only.

Lastly, your feedback is highly appreciated, and we will take it into consideration for future product development. Once again, thank you for choosing Dermadry and for sharing your positive experience.

If you have any further questions or concerns, please do not hesitate to reach out to our customer support team. We are here to assist you.

Beoordeeld met 5 van de 5 sterren

Quick customer service

They wouldn’t reply if you don’t leave name and email

3 december 2023
Review zonder uitnodiging
Logo Dermadry

Antwoord van Dermadry

Dear Mr. Vuong, Thank you for bringing the issue to our attention. I apologize for any inconvenience you may have experienced. Providing timely assistance is a top priority for us, and it's disheartening to hear that we fell short of your expectations.

I want to assure you that we take your feedback seriously and investigate each case thoroughly. However, I couldn't find any record of your communication in our system using your username, which is concerning. We value every customer and aim to provide prompt assistance to everyone. It's possible that there might have been a technical glitch or some other issue that prevented us from receiving your message.

To make things right, I kindly request you to share more details about the issue you faced or the query you had. This will help us identify the problem and ensure that such lapses do not occur in the future. You can reach out to us directly at our website's 24/7 live chat.

Once again, I apologize for any frustration or disappointment this situation may have caused.

Thank you for your understanding, and we look forward to resolving it for you as swiftly as possible.

Sincerely,
Dermadry CS Team

Beoordeeld met 1 van de 5 sterren

Disappointing

My experience with purchasing the Dermadry for my child has been unsatisfactory.
Beyond the device feeling fragile low quality, the actual iontophoresis was a complete letdown. It did not work as well as promised. To make matters worse, there were instances when it gave my son unexpected shocks.
The company claimed that insurance would cover the device, which turned out to be false. When I reached out to support to resolve this insurance issue, they were equally unhelpful, leaving me with these unresolved issues and extra costs. Disappointing experience overall.

7 mei 2023
Review zonder uitnodiging
Logo Dermadry

Antwoord van Dermadry

Hello! We are truly sorry to hear about the difficult experience you and your son have had with Dermadry, and we understand how upsetting this can be for both of you. We want you to know that we are here to help.

Regarding the insurance coverage, we apologize for any confusion that may have arisen. We know that insurance plans can be complicated, but we are fully committed to resolving this matter for you. We encourage you to contact our customer support team again, and we will do everything we can to assist you and make things right.

Beoordeeld met 3 van de 5 sterren

The concept itself does work but it…

The concept itself does work but it took 2-3 months to see results as my sweating is so severe. That being said, my first device broke within less than 2 years of having it and even though they offer a 5 year warranty, I had to jump through hoops to prove I didn’t break it….. why would I break a device that I literally need to function as a normal human?? So I had to wait 6 weeks, going back and forth with them, finally getting a new device sent only after I threatened to take it to the ACCC (and after I’d spent $60 on a new adapter because they kept saying it was the adapter and cords, not the actual machine, which was wrong) So, by the time I got it, it took a month to have an effect because it had been so long. Their customer service is ok but they try to blame you for everything. Now, after 2 months or so, the “brand new” adapter has also already broken. Here I go, jumping through hoops again proving I didn’t break the damn thing; again, why would I!!
They’ve soooo kindly “offered” for ME to BUY another $60 adapter! After just saying they’d provide a free one and I’d “just” have to pay shipping. I shouldn’t have to f***ing pay for anything when your products are just s**t!
And not only all of this, they are false advertising. They claim their devices are $500 “down from $1200”. They have never been more than $500….. no one would pay/be able to afford $1200 for a dodgy device! I would never buy dermadry again.

20 juli 2023
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Dermadry is absolutely phenomenal

Dermadry is absolutely phenomenal. I have suffered from extreme hyperhidrosis for years. I have tried everything to cure it, but nothing really worked. I have been using Dermadry for several months and finally my hyperhidrosis is under control. It does require maintenance in order to see the best results. However it's worth it. I would definitely recommend it for anyone who has this uncomfortable disease.

6 april 2022
Review zonder uitnodiging
Logo Dermadry

Antwoord van Dermadry

Hello Magdalena! 🙂 Thank you for trusting Dermadry and for your kind words, we truly appreciate you taking the time to share your feedback. Your personal experience using Dermadry is very significant to us and to the hyperhidrosis community as a whole. Once again, thank you for speaking up about hyperhidrosis and your personal experience.

Beoordeeld met 5 van de 5 sterren

Works better than expected

Been using it for my hands for the past few months and it's worked surprisingly well. Easy to set up and I've seen a bigger improvement than anything else I've tried so far.

3 november 2021
Review zonder uitnodiging
Beoordeeld met 4 van de 5 sterren

Excellent product…

From the first time using this machine I noticed a difference to my hands and feet. Brilliant product I would highly recommend it.

9 oktober 2021
Review zonder uitnodiging

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