I’ve had good service from DC. Got a storm island large zip jumper. Great condition and was verified authentic. It was abit tight so I went back for an exchange. They didn’t make it difficult although... Toon meer
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Lees wat reviewers zeggen
Jumper is top tier all real and legit as you can check with the QR code really happy with the quality to say it's second hand Will definitely be returning! Delivery took longer than it should do... Toon meer
Happy to edit previous review After an extensive wait, which now may be down to Royal Mail, I’m happy to say that the jumper has finally arrived, seems the quality it was rated an happily authe... Toon meer
Bedrijf heeft geantwoord
Out of the two items I ordered one was up to standard. However the second item was not . It was not properly laundered and had I big oil stain on it . I got in touch with the team at Designer Clan and... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Pre-loved designer without the price tag
Contactgegevens
Verenigd Koninkrijk
- hello@designerclan.com
- designerclan.com
3,8
Goed
100 reviews
Vraagt klanten om een review
Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Heeft 90% van zijn negatieve reviews beantwoord
Reageert doorgaans pas na meer dan 1 maand
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Great store
As always the clothes I bought from Designerclan were good quality , nice and clean and at a very good price .
Will definitely use Designerclan again
15 augustus 2025
Tee shirt looked worn
22 augustus 2025
Antwoord van Designerclan
Hi Zulfikar,
Thanks for your feedback — we really appreciate it. All of our items are pre-owned, with the condition clearly stated on each listing. We did reach out to offer a replacement at the time, but completely understand if you decided not to go ahead.
We always want our customers to be happy, so if there’s anything else we can do, please drop us a message at support@designerclan.com and we’ll be glad to help.
Designer Clan
Great service
After receiving my order I was really disappointed in the item I received.
But utmost respect to Matty for resolving the issue swiftly so all parties are happy. Once again thanks Matty
20 augustus 2025
Exactly as described
Exactly as described. Dispatch was a little delayed but here within a week so all good.
Shirt was perfect and Verified as genuine (I checked myself using the QR code on stone Island site)
12 augustus 2025
Review zonder uitnodiging
Antwoord van Designerclan
Hi Selena,
We’re sorry to hear about this — we saw that you’d contacted us to say the jumper was too small, so we arranged a replacement in the next size up for you right away.
We always aim to make sure every customer is happy with their order, and we did everything possible to get things sorted quickly. Please don’t hesitate to reach out if there’s anything else we can help with.
Designer Clan
Great communication after order went…
Great communication after order went wrong . Got it sorted with no problem , first class
14 augustus 2025
Review zonder uitnodiging
Designerwear
Really good products as described at great value prices and great customer relations
4 augustus 2025
Shocking service!
Shocking service!
Lied repeatedly regarding dispatch date. Sent two polo shirts listed as 10/10 condition, one was 5/10 at best and the other wasn't even a 1/10!
It's sellers such as these who give the legit second-hand traders a bad name....AVOID!
Edited to add: literally, within minutes of this review going live I received an email from designerclan.com asking me to amend it in return for "a solution that works for you". I'll leave you, the reader, to decide why I wasn't asked that question sooner.
In response to the reply:
I placed my original order on Thursday evening. Your website states that if an order is placed before 11am on Friday it would dispatched that day, that didn't happen.
I sent an email on 26/07 asking if my order had been dispatched , it hadn't been. You stated it would be dispatched on 28/07; it wasn't. I sent a second email on the 28/07 to which you responded the following day telling me it would be dispatched that same day; it wasn't. The parcel was actually dispatched on 30/07 and received by the post office at 17:45, so effectively the 31/07.
You lied repeatedly!
You refunded me £10 for a polo that's a 5/10 at the absolute best that you advertised as a 10/10, not to mention it was supposed to be navy/dark blue not black! The order already contained a black polo, why the hell would I want two?!
You expect me to trust you by asking me to return a blue polo, that is in absolutely disgusting condition, before sending a refund?! Only someone certified as clinically insane would believe you by this point.
You are a disgrace to the second-hand trade.
4 augustus 2025
Review zonder uitnodiging
Antwoord van Designerclan
Hi Danny,
We’re sorry to hear you were disappointed. We take pride in clearly listing item condition and dispatch times, and always aim to resolve any issues fairly.
In your case, we offered a full refund with free return for the item you were unhappy with, and also issued a partial refund for the second item — as requested.
We were fully willing to sort this out, but understand you’ve chosen not to proceed with the resolution.
We treat all customers with respect and fairness, and continue to stand by our offer to resolve this if you change your mind.
Designer Clan
Quick delivery and fast response
Quick delivery and fast response. Would use again!!
24 juli 2025
Review zonder uitnodiging
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