Design My Case Reviews 647

Ordered phone case for my wifes phone - cover arrived within 7 days - really impressed -great quality case and photo - would highly recommend

I ordered my other half a personalised phone case. Easy to order, great quality and really made my partner very happy. She loves it!

First class delivery and product. Very happy

Really good quality sturdy case, designed just how my son wanted. Arrived quickly and well packaged, highly recommend!

The phone case was the best quality phone case I've ever had I honestly think it was a steal I paid 10 pound for the phone case it is definitely worth atleast 40 -50 pound

One of my daughter’s favourite birthday presents. Great fit and good printing, arrived on time. very happy thank you.

Great quality customised phone case! Easy to design and quick delivery, great service, couldn't ask for anything more!

Great quality phone cases and great customer service

Easy to design the case I wanted, and great quality when the product arrived!

Ordered the case came within a couple of days good qty easy to setup on site highly recommended

Wanted to get my wife a personal but useful reminder of our deceased daughter. I supplied one of my wife's favourite photo's of our daughter, which captured her personality, to Design My Case. We were more than happy with the end result and the would have no qualms about recommending the service.

I ordered a case for my wife's new phone of our kittens first picture. It is lovely, great detail. It was easy to edit the picture to fit the case.

I’ve ordered several cases from DMC over the last few years, and every single one has been great! They’re good quality, hard wearing, and really well priced. I love that I can create exactly the case I want, rather than spending ages online looking for the right thing.

I had a phone case made with a picture on the back. The case was good quality and with the picture it looked great. Ryan has done a great job, I’m very pleased with my phone case. Fully recommend this company.

Wife bought case for me at Christmas. Initially looked great and felt great to hold, later turned out that the case in question blocks NFC communications (This was NOT advertised on the page for the product, or... anywhere on their website, which is odd. NFC is used for tap and pay and it's a big part of phones nowadays, to not mention it on the website is a huge miss).

Initially customer services were quite quick to respond, the second I mentioned a refund due to false advertising and the case not being fit for purpose... Silence.

Multiple attempts later (replying to the initial email and filling in the website forms) and I'm still being ignored. I'll persist, but the fact they still haven't updated their product pages is honestly disgraceful.

I ordered a plastic tough case case for my Galaxy S9+ and received a completely different case with a metal back plate that prevents wireless charging, the hole for the headphone jack is also significantly undersized and slightly misaligned meaning that almost any standard sized pair of headphones bar the ultra skinny Apple ones cannot fit through the hole!

I brought all of this up with their customer support and I have had no responses bar a brief one acknowledging my issues which also lied to me and told me my standard sized headphones were the issue despite them working with every other case I have ever owned! They also don't even appear to have noticed that they sent me the wrong type of case despite me sending them videos of the issues at their request!

It has been over a week since I heard from them and three weeks since I initially contacted them about the issues!

I ordered a personalised phone case which was supposed to arrive by January 18th. I sent them a message on their web chat which they never replied to and I emailed them which they never responded to. I message on the live chat again on January 29th. They said it has been delivered on the 15th. It obviously hadn't and I checked my Ring doorbell to see no delivery came that day. They then promted me to speak to royal mail. I explained their website says they are to do this and the person said the management will look into it and email me back. It is now February 3rd, I've had nothing back so I'm messaging the live chat once again and getting no responses. Been waiting over an hour.

I refuse to order a new case because why should I when I've spent nearly £20 on one from this place? At this point I just want a refund but I can't even request one because they won't reply.

Absolutely appalling service, should be shut down.

After initially having some issues with shipping over Christmas time, I reached out to the team to express my disappointment that my phone case had sadly not arrived as planned. David (customer service manager) emailed me and was nothing short of amazing in his help to fix the situation. My new case arrived quickly and its absolutely perfect. I would like to thank David for his help and patience with me, I'm super happy with the customer service I received and love the case.

Brought 2 phone cases for kids at Christmas both are now peeling and bending on one corner started a chat which at first I thought yes I’m getting somewhere but then no response after emailing everyday still no response avoid avoid avoid

So impressed by the quality of my personalised phone case. I used low quality photos and the phone case came out amazing. Postage was super quick too!