Design My Case Reviews 646

They missed off a picture on my phone case that I received for my husbands birthday on 2nd December. I am still trying to get a proper response from them. After many emails from me (phone number doesn’t work) someone finally responded and said they will give me a prepaid envelope to send it back if I wanted (no offer of doing the phone case correctly). I said yes. No one has responded since. Do not use this company if you can find somewhere else. It’s an absolute disgrace. A month and a half and my husband still doesn’t have a phone case for his new phone. I’m hoping doing this review may force them to get back to me and sort this issue.

The case itself is nice but I asked for a red case and there where white bits showing through on the sides, the writing i got for on the sides isn't straight its going round the bend, the back of the case is perfect but the sides and the top part aren't done to the best at all

The quality of the product I received was very poor, with misalignment issues, poor printing visibility and scratches out of the box.

DMC want you to pay postage to return the product to have any hope of a refund, which I did… and yet I’ve heard nothing back from them in weeks.

Very disappointing.

Case fits well and is good quality however, the printed images dont align with my design and therefore one of the images is obscured. I emailed but received no response, disappointing service.

Really disappointed with my experience. I ordered a personalised phone case and realised straight after ordering that I’d accidentally selected the wrong phone model. I contacted the company immediately, using both email and the live chat on their website. The live chat states there is support available during certain hours, yet I received no response at all.

I later found out they expected changes to be made through a tracking portal, but this wasn’t clearly communicated at the time of ordering. Because they didn’t reply on their own support channels, my order went through unchanged and I ended up with a personalised case that I can’t use — and now can only throw away.

When I raised this, the only solution offered was a paid discount on buying another one, which doesn’t feel fair given I did everything I could to amend the order straight away.

Overall, really poor communication and customer service. I won’t be ordering from them again.

It was just what I wanted.Unlike another company's stick on piece of paper, this was a proper vinyl wrap and was cheaper too.
Thank you

I've bought around 7 phone cases,for myself and as gifts
First 5 great no issues. Photos are glued onto a rubber phone case (not printed on) but as they're cheap enough that was fine. 6th case I ordered arrived with the corner peeled up and coming off. Emailed them, offered a replacement immediately, great service and happy with case. 5 months later however this cases glued on picture is peeling from all corners, despite keeping it flat and in a larger phone wallet case. 7th case I ordered 5 months ago for a friend, has also started peeling and literally coming apart. I've contacted them twice via "live chat" (never anyone there no matter what time of day you try, says they'll email you back, 2 weeks later I'm still waiting) yesterday I tried responding to a direct email from them from a few months ago and I've provided photos.

After an initial issue with receiving a confirmation email, DMC then responded to my online chat query and the matter was quickly resolved. The item arrived promptly the following week and I am very pleased with the quality of it. My goddaughter will be over the moon at Christmas!

Very impressed with the quality and prices, you can't buy the case I was after anymore, but DMC did a fantastic job and I couldn't be happier.

I uploaded my own picture, and the team produced an excellent quality case that was delivered quickly. They followed up to make sure we were happy. Great customer service, would definitely use them again in the future. 10/10

I ordered two personalised cases from DMC and they arrived within days. Very well packaged and looking sleek and stylish. I’m really happy with my purchases I will deffo be buying again so easy to do and you have a one off case that no one else has. Great company

I ordered a case and a screen protector for a phone. The screen protector came broken so I emailed with pictures and I have had no reply at all and no other contact, won't be using them again or recommending to others

Case was a very poor fit, resulting in a damaged screen. Jumped through their hoops providing photos and video, now they simply don't respond to emails.

A fab company and products , brought a phone case for my husband for his 60th and used a family photo and it’s superb . Quick and easy to do , fab service and products too , a happy customer . Recommended to friends too , will be definitely buying again

Amazing company and great details on the phone case.

I accidentally ordered myself the wrong case however they was very helpful with assistance via emails.

Will definitely be ordering from there again. The phone case is very durable.

The case came quickly but that’s the only positive I have for this company within 2 days the print has started to come off, I have send a message vie their chat option and send an email with pictures and order number and had no response after 11 days so won’t be ordering from them again.
Edit…. After 12 days they got back to me and have sent me a replacement which did come quickly and seems better so far. So thanks for that

Speedy delivery, accurate description on the website. A great product - well designed for the phone model, and chunky protection. Not a light inconspicuous case, if that’s what you’re after; but spot on for my needs.
Good after sales interest and a personal touch which encouraged me to respond.

I ordered a phone a case as a gift for my dad with his favourite football badge. It arrived within days and it’s absolutely perfect. He loved it. Fits perfectly for his Samsung phone. Thank you!

Received a lovely phone case for my mums bday present with her granddaughter on absolutely in love with it