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Lees wat reviewers zeggen

Beoordeeld met 4 van de 5 sterren

May 2026. Case was for a Samsung S21 with custom photo but it didn't remotely fit. I contacted their customer support who responded quickly and after a couple of photos it turned out I'd been sen... Toon meer

Beoordeeld met 5 van de 5 sterren

No complaints from my side! Very speedy service - ordered back end of the week and arrived within 2 working days. Whilst the design tool can prove challenging if you don't know what you want, my desig... Toon meer

Beoordeeld met 2 van de 5 sterren

The case looks nice, fits the phone well. HOWEVER, the case blocks NFC/contactless and is a huge inconvenience. Support took almost 2 weeks to respond despite several attempts at contact via live chat... Toon meer

Beoordeeld met 5 van de 5 sterren

Beautiful phone case that my daughter absolutely loves! Very durable and image hasn’t faded etc. Easy to use website to design exactly what you want. Also great value for money and fantastic customer... Toon meer

Bedrijfsgegevens

  1. Mobiele telefoonaccessoire winkel

Geschreven door het bedrijf

At Design My Case, we make personalised phone cases that combine style, protection, and quality craftsmanship, all made right here in the UK. With thousands of verified customers and over 10 years of experience, we’re trusted for our custom iPhone and Samsung cases that fit perfectly and look incredible. Choose from a range of popular styles including Impact Tough, 3D Snap, Clear, and Wallet cases — all carefully made to bring your photos, designs, or artwork to life. Whether it’s a family photo collage or a unique gift idea, every order is handled with care and delivered fast across the UK. Join thousands of happy customers who rate us highly for quality, speed, and customer service, and discover why Design My Case is one of the UK’s most trusted names for personalised phone cases and accessories.


Contactgegevens

4,3

Uitstekend

TrustScore 4.5 uit 5

646 reviews

5 sterren
4 sterren
3 sterren
2 sterren
1 ster

Heeft 28% van zijn negatieve reviews beantwoord

Reageert doorgaans binnen 1 week

Zo gebruikt dit bedrijf Trustpilot

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Bedrijven op Trustpilot mogen geen beloningen aanbieden of betalen om reviews te verbergen. Reviews zijn de meningen van individuele gebruikers en niet van Trustpilot. Meer informatie

Beoordeeld met 5 van de 5 sterren

Lovely case, great quality

My experience with Design My Case was great. The design was exactly what I wanted, it's good quality, looks wonderful, it came quickly, and their customer service/communication is brilliant. Highly recommended!

20 juni 2025
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Amazing Product

What Can I say, Amazing product, Amazing Company, Highly recommend, Really Fast Delivery, The case is amazing, Totally delighted with it, Amazing Quailty and really strong, The Picture comes out wonderful, Loads of people loved it, Cant Thank You enough, Cant Go Wrong with this Company.

18 augustus 2025
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Really great quality

Really great quality! Use on my phone everyday dropped a few times by accident but no scratches or cracks or any damage! Love it and definitely recommend it, fits perfectly

18 augustus 2025
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

S25 ultra case

Wat can I say ......I saw the case where I put my own picture on it.... send it to them and within a few days I had the case .... amazing quality and the fit was perfect.
Can't praise the company enough...give them a try

18 augustus 2025
Review zonder uitnodiging
Beoordeeld met 1 van de 5 sterren

SCAM DO NOT BUY!!!

Don't buy, it's a scam! After waiting ten days and the estimated arrival date having passed, I tried to contact their customer service and they always sent me the same link that took me back to Royal Mail saying that it had been shipped but without an address or information. Furthermore, they always responded robotically with the same sentences, they even asked me to provide them with Paypal details so they could better track it. After that, when I asked for a refund, they didn't respond and then blocked me from sending further messages to ask for assistance. I'm really disappointed because tomorrow would have been our wedding anniversary and we'll be leaving early in the morning and I was waiting for this as a gift because there was an important photo that I wanted to put in the phone case. Don't get scammed!

18 augustus 2025
Review zonder uitnodiging
Logo Design My Case

Antwoord van Design My Case

Hello Sara,

We value all customer feedback, but it’s important that reviews remain accurate and fair. After reviewing your order, Royal Mail have confirmed that it was delivered on 16/08/2025.

Because you claimed the item had not arrived, we requested further details from you so that we could escalate this with Royal Mail directly. Unfortunately, no response was received. At no stage have we blocked communication — your chat with us remains open and awaiting your reply.

You requested an immediate refund, but as outlined in our policy, we cannot issue refunds until Royal Mail’s tracking details have been verified. This is standard procedure to ensure every case is handled correctly and fairly.

Referring to the situation as a “scam” is both misleading and unnecessarily dramatic. The facts are clear: your order was dispatched, marked as delivered, and we have been waiting for your cooperation to investigate further.

Should you wish to contact us, you are welcome to reach out to us at any time via email or our chat service.

Kind regards,
The DMC Team

Beoordeeld met 1 van de 5 sterren

Decent Case , Crap customer service, AVOID LIKE THE PLAGUE

Personalised case does fit phone well but does block contactless capability of phone (Pixel 8 Pro) also design on website shows full coverage but am left with a large black empty bar

Customer services none existent, as I don't think either of these issues are correct

Had to revert to old case to use contactless

UPDATE: RESPONSE SAYS TO CONTACT LIVE CHAT BUT NOONE EVER ANSWERS emails go days and weeks without response and all the offer is a discount on a product that doesn't or definitely didn't state it doesn't work with Contactless, AVOID LIKE THE PLAGUE

17 juli 2025
Review zonder uitnodiging
Logo Design My Case

Antwoord van Design My Case

Hi Chris

Thank you for your feedback. We’re glad to hear the case itself fits your phone well.

To clarify: our Impact Cases are listed in the product specifications as not compatible with Qi wireless charging or NFC/contactless functions due to the protective materials used.
We do also offer several other case types that are fully compatible as seen on the website

If the print area you received looks significantly different from what was shown, our team is more than happy to review this further — please reach out via live chat or our support email so we can assist you further.

Kind regards
The DMC team

Beoordeeld met 5 van de 5 sterren

It is an amazing phone case

It is an amazing phone case, I couldn't be happier with it, the quality and the printing is very good and I have a very personal phone case designed specifically for me.

The service was quick, professional and reliable.

21 juli 2025
Review zonder uitnodiging

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