DES Renewable Energy Ltd Reviews 

This is a high-quality company very much focussed on good customer service i.e. having an excellent product, knowledgeable people whom one may consult at every stage of the installation, immediate support in the event of any issues [the engineer was at our house within an hour to ‘tune’ the batteries] and reasonably priced. Would I recommend them? Most certainly; I did look at other so-called ‘leading brands’ but they could not deliver to the same standards. I bought on a friend’s recommendation and hadn’t heard of them before. Now, with what I know, DES it would be my first choice for solar panels.
Details: 28 panels, 2 batteries, an inverter [converts solar DC to AC] and a gateway [for when the grid goes down]: just under £15k. This generates 4x what our house uses; plan is to sell the excess to the grid to cover our gas bill.

I've recently had panels & a battery installed by DES & I couldn't be happier. They weren't the cheapest quote but they weren't the most expensive either. As the system is a significant investment for me I wanted to be sure I picked a local, reliable & professional installer. A cheaper cowboy outfit offered to turn up (without a survey or DNO in place), chuck them on the roof & (no doubt) disappear. DES have been incredibly professional & thorough from pre-sales right through to installation & completion. Lovely people to deal with. I couldn't have had a better experience & can highly recommend DES. From the solar output figures I'm getting my bills are going to be negligible!

DES Renewable Energy Ltd fitted our solar panels and battery system this month.Excellent experience from start to finish!
Would not hesitate to recommend them.

Accurate diagnosis of problem with roof mounted SolarEdge PV system. Scaffold contractor appointed and scaffold erected 1 day prior to service repair. Two new optimisers fitted and system returned to full operation. Installer polite, pleasant and efficient. Kept informed on process for service and administration very helpful. Highly recommend DES.

Firstly, DES were recommended by Solar Sherpa. I contacted three companies that were recommended by them and then spoke to their sales teams in detail. After speaking with Richard at DES, I felt most confident in the advise, level of detail and then specification that he gave. They listened carefully to what I required from the system and then produced the full specification. DES were not the cheapest. I didn't want cheap, I wanted good value and to know that what they were saying would be delivered. The survey was carried out and the paperwork done. An installation date was booked and was kept to, despite it being a blisteringly hot day. The three man installation team worked tirelessly all day from 7.30am to 6pm in order to complete the job in one day and leave me with a working system. Even at the end of the day, when I had to have a tutorial on how to use the app, there was no suggestion of rushing to get away. It's been a busy summer for solar installations and I know DES have been extremely busy. One item was on back order from the supplier, again because of demand, so an electrician had to come back to revise the system finally to complete. This took some time, but credit must go to the office staff who handle the bookings, it's been a difficult summer and yet they retained total professionalism and an positive attitude despite having to juggle various issues. I have had a 16 panel and three battery system installed and I have paid nothing but the standing charge to the electricity supplier since the installation went live in June. We've also been running one electric and one PHEV car totally from the solar over this heat wave. I can't mark DES down at all, despite a bit of a wait for the out of stock item to be finally fitted. It's a five star service and they really care. Their technical support was excellent on the one occasion that I've had to contact them too. I would not hesitate to recommend them to anyone thinking of installing a solar system.

Well done DES! We chose DES from a range of other suppliers as their quotes were clear, advice was friendly, survey was in person rather than remote and they came across as a genuine local company as opposed to the larger national companies that rely on contractors to fulfil their work. We are genuinely thankful for the competitive pricing, knowledgeable advice that helped us build a solar solution that met our needs and friendly and professional installation. If you are looking for peace of mind I couldn’t recommend another company to look for.

As a custom builder, I'm also a client of Direct Energy Solutions, and I've referred several of my own clients to them over the years. Every one of them has come away satisfied. Justin and Kyle have been fantastic to work with. From the initial call, they take the time to understand your needs and walk you through the system options and programs that fit best, with clear communication throughout the process. I highly recommend them.

From to start to finish our experience of DES Renewable energy was excellent. We looked at 3 firms and DES stood out in terms of professionalism and competitiveness. During the installation process the whole team was very responsive and a pleasure to work with. We had no worries at all.

Couldn’t have wished to deal with a better company to install our PV system. From the very first contact to final completion, the level of service was excellent from every member of staff involved. From initial design, survey, install team & their own scaffolding team, all were very professional, polite, patient and flexible to our requests. The quality of the products and install were first class and very tidy. Their level of communication was excellent and timely (a special thank you to Brenda looking after the install team and keeping everything on track). Ross was very thorough installing all the electrics and very patient making sure we understood the system and setting up the app (which is very easy to navigate and informative). I have no hesitation recommending DES and congratulate them on a job very well done.

We had a couple of teething issues but that can happen with a sizable system. All resolved by DES and the manufacturer and now its live its absolutely amazing. We have cut the energy bill literally in half just by the battery. We'll drop that even further as this was the test so when we put up the solar panels and get onto Octopus intelligent go we'll half it again.

Jack did a great job installing the electrics for our new solar panel system. He was friendly and took time to explain exactly what he was doing when asked and cleared up the site afterwards.

The office staff did their very best to ensure all went very smoothly and I would thoroughly recommend DES.

We couldn't be happier with our experience with DES Renewables. From our very first enquiry through to installation and aftercare, they have consistently exceeded our expectations.
One thing that really stood out was how transparent and customer-focused they were from the outset. They provided us with three different quotations to suit a range of budgets and were very clear that there was absolutely no pressure to choose the more expensive option. Instead, they took the time to explain the differences so we could choose the system that was right for us.
Liam was excellent in guiding us through the early stages of the process. He was knowledgeable, patient and made everything feel straightforward. Andy was equally fantastic on the operations side, keeping us informed throughout and ensuring everything ran smoothly from start to finish.
The installation itself was carried out professionally and efficiently. The scaffolding was erected just four days before installation and we were advised it would remain in place for around two weeks afterwards in case any adjustments were needed. True to their word, it is being removed today, just under the two-week mark. It's refreshing to deal with a company that does exactly what they say they will.
The quality of the installation and equipment has been excellent, and we're already delighted with the performance of our solar panels, battery and EV charging setup.
What has impressed us just as much has been the after-sales support. Like many people new to solar, there is a learning curve when it comes to understanding the apps and getting everything working together in the most efficient way. Whenever we've had questions, the technical support has been outstanding. Mikey has been absolutely fantastic, helping us optimise the settings on our Zappi EV charger and guiding us through the battery settings to ensure the whole system works together as efficiently as possible. Nothing has seemed too much trouble, and his advice has been clear, patient and incredibly helpful.
It's rare these days to find a company that not only delivers an excellent product but also genuinely cares about making sure you get the very best from it after installation. DES Renewables have done exactly that.
We would have absolutely no hesitation in recommending DES Renewables to anyone considering solar. Excellent products, honest advice, first-class communication, outstanding customer service and superb aftercare. A five-star experience from beginning to end.

We had a great experience with DES Renewable Energy from start to finish.
At the quotation stage, everything was explained in detail and I felt that a system was being designed to actually reflect our personal use, the type of roof and orientation of our house. The realistic generation potential and also the downsides were also explained. I felt that other quotes we got were simply package deals offering the exact same equipment every time. Richard, the designer was very prompt and patient in answering queries.
The pre-installation survey process was very comprehensive. I was asked where I preferred all the equipment and cable runs to go and the installation process was clearly explained.
During installation the team were excellent. Both Brandon the roofer and Ross the electrician did a brilliant job and were tidy and professional throughout. Ross did not leave site (despite it being late on a Friday) until the entire system was commissioned and confirmed as working by the remote monitoring team. A few small teething issues were quickly resolved.
DES were not the cheapest quote I had but I feel the truely bespoke system plus their professionalism was worth the extra. Highly recommended.

DES provided excellent service throughout our whole experience with them. Conversations with the system designer, Darren were extremely helpful in explaining what would work best for our situation. Emails were promptly answered in detail. At no time did I feel pressurised into making a decision.
Information about what would happen during the installation was sent in good time so there was plenty of opportunity to be organised and fully aware of what to expect.
The installation team were fantastic, roofer Steve, electrician helper Rhys and main electrician Spencer. They worked in a very professional manner being respectful of our property. They arrived each day on time and were extremely busy throughout the two days. Spencer was very patient explaining the running of the system and setting up the two apps (PV system & EV charger). He mentioned on numerous occasions that support is only a phone call away and not to worry asking a question that might be deemed simple.
Friendly, professional and highly knowledgeable about their products. I would not hesitate to recommend to others considering installing a solar and battery system.

Excellent service from start to finish! I hired DES Renewable Energy Ltd to install a Zappi EV charger at my home, and they did a phenomenal job. They arrived right on time, walked me through the optimal placement of the EV charger, and completed the installation quickly and cleanly. They even took the time to help me set up the app and test it with my car before leaving. Highly professional, transparent pricing, and zero hassle. Highly recommend!

Great work by Des Renewable. They did a fantastic job.
Very responsive and customer-focused team. I would recommend that you give them a call and hire them.
The installation team, Jack, Reece and Malakai, were very professional. I am no longer paying for electricity, and the battery system does a perfect job in the evening. Thank you, DES Renewable, for the quality work.

We used DES for a commercial solar installation at Osprey Leisure Centre. From our initial enquiries through to completion the team were extremely professional and delivered a great level of service. We would highly recommend.

From start to finish this project was a breaker, all the people who made this happen at DES were very professional and so easy to work with. There was no pressure to accept the quote either. We are very impressed and happy

Had solar panels, battery and matebox supply installed by these guys and from the start they were the most helpful- no high pressure sales just advice and the sort of advice that came like what they would have if it were their property. I asked a lot of questions and it was handled professionally and courteously the whole time.
This is a firm that has been around a while doing electrical work not one thats sprung up to jump on the solar bandwagon - these guys have a background in the electrical side and have their own guys - and that shows- the install team were extremely professional and took a lot of pride in their work

Really happy with the service provided by DES. Their quote was competitive, the surveyor was very helpful and the installation went faultlessly.
All the staff involved were excellent - especially Spencer the lead electrician who completed the work on site very tidily and gave us a comprehensive hand-over.