Desser & Company Reviews 1.643

Could not fault the company or the delivery. Everything handled with care and drivers very polite.

Fantastic experience purchasing a patio furniture set from Desser in Manchester. We live on the Isle of Man and the Desser team handled the shipping to our door.
Great service!

Lovely furniture, after having ordered on line without seeing in person, I wax quite worried, but it’s better than I expected, only 1 thing, slight mark on a cushion, but they’re going to send out replacement cover

Good easy to navigate website, easy ordering process, and great communication.

Very slick ordering system. Delivery slightly earlier than anticipated. Very pleased with the delivery company polite n efficient.

Easy to navigate website, quick delivery, and the quality of there products are excellent. Would highly recommend.

The furniture was delivered on time and in good condition. Very comfortable and looks great.
A minor issue with the back cushions was dealt with by sending new innards promptly and to our satisfaction. Cannot fault the furniture or the pre or after-sales service.

Could not fault the service we received, David was extremely helpful and we received our order within a week.
Thank you team.
Rob and Chris.

Excellent service, and fantastic furniture

Good website so easy to order. Delivery on time. Quality comfortable chair.

Ordered Viola settee and 2 chairs plus coffee table after helpful advice from Mark. Service and delivery was excellent. Fully recommend Desser.

I ordered the Dijon set with coffee and lamp tables for our garden room. This was recommended when I asked for advice from one of your advisors on live chat. A great choice-so thank you to whoever suggested this. The set looks lovely and the style suits our room. We have had loads of compliments.
The crew who delivered the items, Zac and Matt were great, though they arrived very early in the morning! Very polite and pleasant and nothing seemed too much trouble. Would definitely recommend your company for vast choice, customer service and quality.

Pleased with furniture ,just what I wanted.

Good service ,looks great

Thank you Margaret Taylor

Very happy with my purchase, prompt delivery with great customer service, small problem which was rectified promptly.

Really great experience in choosing a new Conservatory Suite. Very helpful and knowledgeable. Suite ready for delivery after a few days. I would recommend Desser and their fabulous choice of furniture.

Prompt delivery. Very friendly and caring deliverer. Good product

I ordered this online and within a day was sent an email asking me to book a delivery date. The booking system very easy to use and I was kept fully informed about the delivery, including a call 30 minutes before the delivery was made. The duress extremely well packaged and fully protected. I am very happy with my purchase, it feels well made and good quality. I would highly recommend Desser to other consumers

Very poor after-sales service.

I paid over £400 for a Desser armchair and the cane weave began breaking down shortly after purchase. Instead of addressing the quality issue, Desser immediately blamed me without evidence.

They repeatedly hid behind a “warranty” position rather than dealing with their responsibilities under UK consumer law, and then offered a so-called 'goodwill' repair while expecting me to pay £85 for professional fitting.

This felt like deliberate deflection rather than genuine customer service. I would not buy from Desser again and would advise others to be cautious.

New cushions arrived within a few days. One needed replacing as very soft. Replacement arrived quickly too.

Very helpful on phone query, easy to order replacement covers and quick delivery. Perfect fit, very happy.