Just received handbag strap broken and catch missing to fasten strap to bag can't even get in touch with company disgusting loved the bag but can't use it
Bedrijf heeft geantwoord
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Bought a lighter, probably THE best lighter I have ever bought. Works without fail every time. Can't comment on their other products but I had a good experience purchasing from them.
I brought Multi functional telescope folding multi layer pants storage rack costing me £32.96 including delivery 🚚. I never received this package. I was informed by yodel that the parcel was deliver... Toon meer
Bedrijf heeft geantwoord
Wow what fantastic service from Detchome. I received Two pairs of pinstripe trousers which are absolutely fantastic quality and bang on trend. They are really comfortable and the sizing is perfect. I... Toon meer
3,2
Gemiddeld
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Just received handbag strap broken and…
Just received handbag strap broken and catch missing to fasten strap to bag can't even get in touch with company disgusting loved the bag but can't use it
15 april 2026
Review zonder uitnodiging
Antwoord van Detchome
Dear customer, thank you very much for sharing your feedback with us.
We are deeply sorry to read about your experience. It is our responsibility to provide you with a perfect experience, and clearly, we failed to do so this time. We completely understand your disappointment and frustration. Please send the details of your situation to: service@detchome.com , and our customer service team will contact you within 24 hours to resolve the issue and hopefully make amends for this oversight.
We apologize again for any inconvenience caused and thank you for your trust and patience.
Bought a lighter
Bought a lighter, probably THE best lighter I have ever bought. Works without fail every time. Can't comment on their other products but I had a good experience purchasing from them.
7 april 2026
Review zonder uitnodiging
Scam - avoid
I placed an order but did not receive an order confirmation, but the money was taken from my account. I have been trying for 2 days to get customer service to look into this but they keep sending a standard reply and are refusing to look into this. I will be reporting to the bank as fraud
6 maart 2026
Review zonder uitnodiging
Antwoord van Detchome
Dear valued customer,
Thank you sincerely for taking the time to share your experience with us. We are very sorry to hear that you were not satisfied with your recent experience, and we understand your disappointment. We are a licensed and registered company, and your trust is the foundation of our business. If you have not received your order, please feel free to send the details to our customer service email: service@detchome.com . Our dedicated team will work diligently to resolve the issue within 24 hours. We believe that every problem is an opportunity for improvement, and we look forward to providing you with a better experience.
Very happy with my purhase just what i…
Very happy with my purhase just what i needed.
10 maart 2026
Review zonder uitnodiging
Buy with caution no refund here!!!!
I bought 3 pairs of pants on this website but they didn’t fit and I sent them back asking for my full refund and this was declined even though they received their items back in good condition.
I would not recommend buying here you will plead for your money to be refunded as they want to give you half the money of the items you bought.
Scammers
8 maart 2026
Review zonder uitnodiging
Antwoord van Detchome
Dear customer, thank you very much for sharing your feedback with us.
We are deeply sorry to read about your experience. It is our responsibility to provide you with a perfect experience, and clearly, we failed to do so this time. We completely understand your disappointment and frustration. Please send the details of your situation to: service@detchome.com , and our customer service team will contact you within 24 hours to resolve the issue and hopefully make amends for this oversight.
We apologize again for any inconvenience caused and thank you for your trust and patience.
Looks good feels good and good sound… Happy
Looks good feels good and good sound quality battery life good
26 februari 2026
Review zonder uitnodiging
I would give them no stars if I could.
I would give them no stars if I could.
I ordered nail pens from them, when they arrived they didn’t work.
Tried to communicate with little results and so raised a dispute with PayPal. At this point they said they didn’t want the product returned and offered a refund but only if I closed the PayPal dispute first. I refused to do this as the dispute would be automatically closed when I received a refund and I would not give up PayPal protection without a refund.
Three weeks later they then, through PayPal, asked for the product to be returned.
I then contacted PayPal who settled my dispute in my favour.
I wouldn’t recommend buying anything from this organisation and if you do make sure you pay by PayPal so you have protection
8 februari 2026
Review zonder uitnodiging
Antwoord van Detchome
Dear Customer, thank you very much for taking the time to share your feedback.
We sincerely apologize that your recent experience did not meet your expectations, and we fully understand your frustration about the defective nail pens, the unhelpful communication.
Please send your order details to our customer service email address: service@detchome.com . Our professional customer service team will provide you with the best solution within 24 hours.
Please give us a chance to make amends; thank you very much.
Always find good honest reviews 👌
Always find good honest reviews 👌
4 februari 2026
Review zonder uitnodiging
Not received the bracelets.
After 9 days ive still not received my bracelets which i ordered, which might not seem long but ive had no correspondence from them whatsoever. Very quick too take the money but not quick to deliver. I have been intouch with them, and they are ment to be trying to find my order, but so far they haven't. Ive asked for my money back but they have ignored me.
25 januari 2026
Review zonder uitnodiging
Antwoord van Detchome
Dear Customer,
Thank you for sharing your experience; your feedback helps us continuously improve. We sincerely apologize for this unfortunate incident. We always uphold the principle that "every trust deserves to be protected," and as a legally authorized company, your satisfaction is the reason for our existence. If your order has not been delivered, please contact our dedicated customer service team immediately (email: service@detchome.com ). Our team will address your issue within 24 hours. We promise that all products are covered by after-sales service. Thank you for giving us the opportunity to make things right.
Very comfortable briefs, but...
These briefs are very comfortable, but I wish they had boxer-length legs.
16 januari 2026
Quick Shipping but Average Quality
The order arrived quickly, but unfortunately, the quality of the products did not meet expectations. After just two washes, two pairs of socks developed holes at the toe seams.
1 januari 2026
I brought Multi functional telescope…
I brought Multi functional telescope folding multi layer pants storage rack costing me £32.96 including delivery 🚚. I never received this package. I was informed by yodel that the parcel was delivered on 24/12/25. No proof of delivery or package received. Detchome is advising me to contact yodel. All I want at this point is to get my money back.
24 december 2025
Review zonder uitnodiging
Antwoord van Detchome
Dear valued customer,
We received your message and learned that you have not yet received your desired item. Our entire team is very concerned about this. We understand your disappointment and sincerely apologize for the inconvenience.
We solemnly promise you that every order deserves to be treated with care. We guarantee that we will take full responsibility for your order.
Please send your order details to your dedicated after-sales service channel: service@detchome.com. This email will go directly to our "Worry-Free After-Sales Service Team," and a representative will personally follow up with you within 24 hours and provide a clear solution.
Please give us a chance to ensure that the item you ordered is safely delivered to you.
Unhappy with customer service
Cant find the post so I’ll have to do it here. I bought a ladies razor in the Black Friday sales, when it came it wasn’t quite what I thought it was. Their policy is they will refund if bought within the past 30 days. I contacted customer service and I’ve asked about a dozen times for a full refund and I’ll send the product back. Their customer service is shocking and they won’t refund me. I don’t like doing things like this but I’ve been left with no choice. If your buying anything make sure size is correct or product is what you think it is if not you will end up with the same problem as me.
20 december 2025
Review zonder uitnodiging
Antwoord van Detchome
Dear Customer, thank you very much for taking the time to share your feedback.
We sincerely apologize that your recent experience did not meet your expectations, and we fully understand your frustration. Please send your details to our customer service email address: service@detchome.com. Our professional customer service team will provide you with the best solution within 24 hours. Please give us a chance to make amends; thank you very much.
It isn’t what I expected at all
It isn’t what I expected at all, it was to small it switches on but won’t even do my 2 year old grandaughters nails, so the description isn’t correct, I would like to return it but don’t really know how to, at the age of 70 I’ve never sent anything back.
5 december 2025
Review zonder uitnodiging
Antwoord van Detchome
Dear customer, thank you very much for sharing your feedback with us.
We are deeply sorry to read about your experience. It is our responsibility to provide you with a perfect experience, and clearly, we failed to do so this time. We completely understand your disappointment and frustration. Please send the details of your situation to: service@detchome.com, and our customer service team will contact you within 24 hours to resolve the issue and hopefully make amends for this oversight.
We apologize again for any inconvenience caused and thank you for your trust and patience.
Got exactly what I wanted
Got exactly what I wanted, and on time.
Thank you.
Robbin
10 december 2025
Review zonder uitnodiging
easy transaction from start to finish.
easy transaction from start to finish.
14 december 2025
Review zonder uitnodiging
Communication was great and my issue…
Communication was great and my issue was dealt with promptly.
Not all businesses are as empathetic as these people.
Thank you for your support 👍
10 december 2025
Review zonder uitnodiging
Very good service
Very good service, kept me informed about my order. Tracking information provided, so giving me updates of my order delivery date and time. I am very happy will be buying again from them.
14 december 2025
Review zonder uitnodiging
Customer service was fantastic- and the…
Customer service was fantastic- and the wrong size was my error
1 november 2025
Review zonder uitnodiging
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