Ordered two throws stupidly through Not on the high street. I have found out that Deyongs have inflated the price 3 x times the cost on other sites. As soon as I completed the order I contacted them v... Toon meer
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absolutely appalling service. Item ordered turned out to be twice the price of everywhere else. The email address on website was wrong so could not contact customer services. When finally sent notice... Toon meer
We purchased a snuggle touch throw mid December online directly from Deyongs website, at the busiest period. We honestly weren't expecting it any time soon but it was delivered just 72hs of placin... Toon meer
Bedrijf heeft geantwoord
I ordered a duvet set through Debenhams which was despatched by Deyongs. Yodel failed to deliver the parcel four times. Deyongs customer service provided a replacement through a different carrier (w... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Deyongs has been part of British homes since 1846, making it one of the UK’s oldest and most trusted names in quality home textiles. Best known for luxurious bedding, soft towels, and stylish throws, Deyongs continues to combine heritage craftsmanship with modern design. Still a family-run business, Deyongs is now led by seventh-generation brothers Daniel and Oliver Deyong. They carry forward the company’s long-standing commitment to comfort, quality, and innovation in every product they create. In the 1960s, under the guidance of Sim and David Deyong, the company became one of the first in the UK to import textiles from Hong Kong and India. Their forward-thinking approach helped establish valuable international partnerships with the best mills and manufacturers. Later, Michael Deyong expanded this global sourcing network, introducing high-quality products from European and South American factories — many of which remain trusted partners to this day. This legacy of global sourcing is matched by a firm commitment to ethical production. Every item is crafted in independently audited factories, ensuring that quality, innovation, and social responsibility remain at the core of the Deyongs brand. Today, Deyongs offers a wide range of premium products under respected brands such as The Lyndon Company, Lobster Creek, and Deyongs 1846. Each collection is developed with a focus on soft textures, durable finishes, and timeless style — designed to enhance everyday living. Deyongs continues to grow while staying true to its roots: delivering affordable luxury and dependable quality for every home.
Contactgegevens
Unit 3 Maxted Court, HP2 7BL, Hemel Hempstead, Verenigd Koninkrijk
- 01442268057
- customerservice@deyongs.com
- deyongs.com
2,8
Gemiddeld
161 reviews
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1st Class Customer Service
The overall customer service was outstanding and the bedding was luxurious. Nothing was too much trouble for Ops Manager Mark Morris and Natalie in Admin was great. A pleasure to do business and would have no hesitation shopping there again.
7 september 2023
Review zonder uitnodiging
Would definitely recommend this company
The blanket was just what I was looking for. Very satisfied and fast delivery. Would recommend this company.
3 september 2023
Antwoord van Deyongs Ltd
Thankyou for your review, we are pleased to hear you like our throw. :)
Excellent products with good service
The staff are very friendly and helpful the products are excellent with prompt delivery I am a happy customer
30 juli 2023
Antwoord van Deyongs Ltd
Thankyou for your review and we are pleased to hear you like our products.
Natalie at Deyongs was so helpful
Natalie at Deyongs was so helpful! I experienced trouble with my order and she resolved this perfectly from start to finish. I appreciate her effort and continuity. Thank you Natalie :)
8 augustus 2023
Review zonder uitnodiging
Antwoord van Deyongs Ltd
Hi Olivia, Thank you for your review, Natalie is a wonderful member of the team and we are glad everything got sorted out :)
Great service
27 juli 2023
Antwoord van Deyongs Ltd
We are so pleased you are happy with our great service :)
Deyongs are a great company
Deyongs are a great company. I returned a couple of items, no issues at all. Ordered some more bits and everything arrived perfectly. Quality is amazing.
18 juli 2023
Antwoord van Deyongs Ltd
Thankyou and we are pleased how easy it was to return and refund and delighted to hear you have ordered again and are happy with the quality :)
Excellent quality at a great price
Excellent quality at a great price. I’ve bought towels from Deyong’s previously. Great value for money.
17 juli 2023
Antwoord van Deyongs Ltd
Thank you for the review and we are happy to hear you love our towels and are happy with the value and quality :)
Sheer brilliance in product design and…
Sheer brilliance in product design and delivery
17 juli 2023
Review zonder uitnodiging
Antwoord van Deyongs Ltd
Thank you for your kind review and we are happy to hear you are happy with the design and delivery service we offer :)
WHAT A DISGRACE
WHAT A DISGRACE. I REALLY MEAN A PHENOMENAL DISGRACE. ITEMS NEVER ARRIVED. BESIDES SEVERAL ATTEMPTS TO CONTACT DEYONGS NO REPLY. HAVE TO GO TO MY BANK TO TRY TO HAVE MY MONEY BACK. PLEASE WALK WAY FROM THIS COMPANY. THE AMOUNT OF TIME WASTED FEELING UPSET, IGNORED, UNDERVALUED AND SEARCHING FOR A SIMPLE ANSWER . . . NOT WORTHY. ANY POUND SHOP MILLION TIMES BETTER.
9 mei 2023
Review zonder uitnodiging
Antwoord van Deyongs Ltd
We can only apologise if you think our services aren't as good as any pound shop.
I have looked into your statement and I can see your 3 emails replied to within 30 minutes of being received. I can also see the reasons as to why you never received your order which you never replied to and our customer service team refunded your order when you asked for it to be cancelled.
We always advise customers to check their spam folders if they are waiting for an email.
If you would like to give us another try we can aways give you a comeback discount code and see how we perform 99% of the time.
yours sincerely
Team Deyongs
Fabulous quality soft furnishings make…
Fabulous quality soft furnishings make this my go to shop. There is a sheer luxury feel when purchasing these products and delivery is swift.
8 mei 2023
Review zonder uitnodiging
Antwoord van Deyongs Ltd
Dear Judy
Thank you, we are very happy to hear you love our products and we look forward to welcoming you back to our store soon :)
Terrible service- do not recommend.
I am not happy with my order; I received incorrect bedding set which I purchased a bedding set from Debenhams it took over 2 weeks to be delivered for it to be the incorrect item, quality was not what I would have expected for original price value of £140, looked and felt cheap. Had to return item back to original seller company and have not heard anything back about them receiving my return or any mention of a refund, it has been over a week. Poor customer service overall and won’t buy again. Have tried to email deyongs directly at the deyongs customer service email address as mentioned in these reviews to resolve this matter but email won’t sent via email as it says email address not valid. And all customer service links on the website come up with message ‘not found website’
4 februari 2023
Review zonder uitnodiging
Antwoord van Deyongs Ltd
Dear Ellie
We are sorry about your experience, at the time our customer service team was suffering with massive shortages due to illness. Since then our team has been added to and we are firing on all cylinders. I am sorry you didn't like the quality, if you want to get in touch we would always be happy to speak over the phone and give our experience on what quality would suit you best.
Kind regards
Team Deyongs
Sent incorrect size but refused to sort…
Sent incorrect size but refused to sort the problem.
Would not recommend this company
26 januari 2023
Review zonder uitnodiging
Antwoord van Deyongs Ltd
Our customer service always replies to every customer but sometimes those customers don't see our reply as it to their spam folders.
We always aim to reply same day if not next and resolve any issues a customer will have.
Great company to deal with - recommended
Great company to deal with, needed to speak to customer services regarding some queries which were dealt with promptly and very efficiently.
Goods arrived as promised and we are very happy with the quality.
Will definitely use again.
4 januari 2023
Review zonder uitnodiging
Antwoord van Deyongs Ltd
Thanks we are glad you are happy with our products, we look forward to welcoming you again.
Reliable and professional.
After refurbishing our home, we needed to order full sets of bedsheets for all bedrooms as well as a range of towels. We found them a reliable and professional firm to deal with and were delighted with what we bought. Highly recommended.
8 december 2022
Review zonder uitnodiging
Antwoord van Deyongs Ltd
We are so pleased you like our bedding and towels, please email customerservice@deyongs.com if you need any further help or advice on any of our products :)
My new favourite shop!
Great quality product . Long lasting , great quality and washes really well. Came earlier than expected and customer service was great when I had a query.
12 december 2022
Review zonder uitnodiging
Antwoord van Deyongs Ltd
Thanks Daniel for the feedback, we are pleased to hear you like our products and if you ever need any further help or advice feel free to email us customerservice@deyongs.com
Antwoord van Deyongs Ltd
Hi Dilan, thanks for the feedback, we are pleased to hear you like our products and if you ever need any further help or advice feel free to email us customerservice@deyongs.com
On time delivery and excellent customer…
On time delivery and excellent customer experience
14 december 2022
Review zonder uitnodiging
Antwoord van Deyongs Ltd
Hi Aaron, thanks for the feedback, we are pleased to hear you like our products and if you ever need any further help or advice feel free to email us customerservice@deyongs.com
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