DHL Reviews 

They send you a customs fee to pay at the last minute and when the item is under $1,000 they charge you $172.50 so that they can resubmit paper work to customs.
They are terrible and rude!

Consignment stationary in a single location for 3 days. Enquiries get a standard response that do not address the issue. From a 'do not reply' eMail. No one reads the issue - auto response. DHL have DHL first and Customer last. They deliberately restrict customers making any contact.

DHL has cancelled its courier service to Waiheke Island, NZ and have passed their deliveries onto NZ Post. Instead of receiving parcels within a few days I now have to wait up to 10 days in some instances. They still charge the same and make no apology about not living up to their company values. Just another global corporate not looking after their customers. Very disappointing behaviour.

Courier said he had been to property and no one home. Been home all day and no one has called. Rang DHL 5 minutes after receiving text message and advised driver didnt have gate access code. DHL frequently delivers here. Told lies about service and delays. Rubbish Dont use this crowd. Very poor service combined with dishonesty

I needed a shipment of fragile items sent from NZ to Australia. From ringing the customer service phoneline, through to dealing with June at the airport, the service was fantastic. June in particular was so friendly, extremely professional and patient explaining the process from start to finish. Upon arrival in Australia, I was able to track the delivery through to completion. Thank you so much DHL.

Fabulous company DHL kept me informed everyday by text and email about my package. I cannot praise this company enough. If only every company had this classy customer service. Well done DHL.

Horrible package was supposed to be delivered in 6 days not we going into the 20th day

Its dishonest to charge a sender to deliver a package and leave off a known custom fees and then hound the recipient of the package with threats of delayed delivery. This is the only courier I have ever experienced this from. Im not their customer. Contacting me though several medians daily and hounding me for $2.25, when you've taken money for delivering the package from other person already. For what end??? but a bad review and a guarantee never to willing deal with this courier again. Must have cost DHL more than $2.25 to be collecting this off non customers.

If i could do a zero or minus, i would. Held my package hostage for 2.5 weeks all the while having the cheek to charge us daily storage! Was them that mucked around & requested the same document multiple times! Everytime i rung was told something completely different & previous person doesn't own their giving incorrect information/forms. Their incompetence is incredibly frustrating, i dont know how they are still in business & looks like we're not the only ones who have faced their extortion raket due to DHL incompetence or perhaps its by design they hold shipments & accrue "storage fees". I didn't want them to store it, i wanted my goods!

Very quick to send an invoice for their "service" ha, what a joke!

Would never use again.

I don't expect my delivery by a man yelling at my gate!Couriers come to my door and hand me my parcel!I am a senior with a bad knee and shouldn't have to do the Couriers job!Reebelo you must change your courier company!

They are not sending the tracking! The delivery guy is so much in a rush leaving! He rung our intercom so i ran immediately to the door, when I opened the door he was surprised as he was almost done writing the ‘we missed u’ note!!!!

complete garbage, lost my package and told me to contact nz post with a fake tracking number that does nothing.

Terribly slow, every time. Sadly my package from JP gets handed to them. Still waiting 4 days after estimated.

DHL was really good to start off with, very quick delivery, then was delivered to the wrong address along with driver signing for my package. thankfully customer service was awesome and helped solve my problem. but could’ve been an absolute shit show if didn’t work out.

My main issue with DHL is the ongoing lack of communication when additional documentation is required.

For the past five years, the same issue has occurred every Christmas: my shipment is placed on hold with no contact or notification from DHL to advise that further information is needed.

I receive shipments via DHL every 6–8 weeks from the same manufacturer throughout the year, and this problem only ever arises during the Christmas period, when a commercial invoice is required to process import duty. This is particularly frustrating, as my manufacturer has confirmed that a commercial invoice is attached to every shipment without exception. Yet, without fail, this issue seems to surface only at this time of year. We are not a retail customer, we paid just under $2000 to get these 8 cartons shipped. A simple email would have fixed this and we would have the shipment by now.

While I appreciate that it is a busy period, this does not excuse the lack of communication, especially considering the premium rates charged for DHL services. We are a business, and the delay to this shipment has directly affected 20 customers who are currently waiting for their orders.

If there is an issue, customers need to be informed. We cannot resolve a problem we are not made aware of.

Update after 24 hours

Twenty-four hours later, there still appears to be no urgency to resolve this issue, and I am continuing to wait for the import clearance to be completed. Unfortunately, this mirrors the same experience I have had for the past five years, where nothing progresses until staff return from the holiday period.

This lack of accountability is not limited to one department. We also have experienced delivery attempts being falsely marked as “business closed”, despite the premises being open during the Christmas, New Year period. This week alone, I have received two successful shipments from FedEx, which highlights that alternative couriers are capable of delivering during this period. As a result, I will be using FedEx going forward.

Additionally, while I understand that delays may occur when additional information is required, there is no clear reason why the shipment must remain in Auckland during this process. Forwarding it to its destination city would reduce unnecessary delays and seems like a practical solution.

Update #2

It has now been three days since DHL reopened following the holidays. I emailed the requested commercial invoice immediately and followed up with a phone call, during which I was advised the matter could take up to 24 hours to resolve. Despite this, there has still been no progress.

By the time this issue is finally addressed, the shipment will be an entire week late. This level of service is unacceptable, and I will continue to update this review until the matter is resolved.

Update #3

I followed up again this morning, six days after discovering—through my own diligence—that additional paperwork was required for this shipment to move. Unfortunately, there has been no progress, and I am effectively in the same position as I was six days ago, despite being advised that this would be resolved within 24 hours.

At this point, I will be calling regularly until this is actioned and the shipment is moved.

Again, I will update this review as I know DHL management monitor this platform. Just to be clear, this 8 carton shipment arrived in Auckland on the 26th December, it is now the 5th January.

Well, hopefully this is the final update. After 11 days, DHL has finally sent me the import duty invoice to pay. One email would have fixed this, and I would have sent you the required information. Just because it is Christmas does not excuse no contact and leaving my shipment for so long.

It took 3 days to ship from South Korea to Auckland, then 13 days, and it is still currently in Auckland.

Maybe management, if you read this. How about reviewing a very annoying issue you cause by penalising Christchurch businesses when your staff are incapable of doing their job correctly. Send shipments to the destination, then when your staff decide their Christmas break is over, we can collect the shipment straight away, rather than waiting another day or two until it arrives at the destination it was supposed to be delivered to.

New update.

Well, I was hoping the incompetence was over, but no. It is now another day into my shipment to be released from Auckland, so day 14. One of the 8 cartons has just arrived, and what a surprise, it's the only box I do not need urgently!

This is exactly why holding shipments in Auckland instead of the destination city is so ridiculous. When DHL finally get it together and issues my import certificates, and I pay instantly, I still have at least a 48-hour wait after this minimum now, until you fix this.

I have never had such good service from a delivery company. It was a bit tricky as I had arranged for a delivery to a hall of residence that was then shut for Christmas and I got confused with changing details online - so rang customer service who then rang the delivery driver, who rang me when he was there. Absolutely fantastic.

DHL has got to be one of the most incompetent company's that I have ever come across. I would highly highly highly highly recommend not ever using them - try anyone else you can. They were so bad I literally wondered if they were a scam. Customer Service screwed up at every single stage, then tried to charge us for the delay, it was an absolute shambles!!!

Unbelievable incompetence in dealing with questions about my consignment. Held my consignment for 9 days in the queue. Excuse given was they were too busy!
Never use them!

I dropped off a parcel to be shipped to Melbourne this morning, (Wed 17th), at the DHL service counter, in Laurence Stevens Drive, AK airport.
The young lady who served me was a delight.
She knew exactly what needed to be done and did it with a beaming smile and great courtesy.
She had an infectious happiness about her.
She is a great credit to the company.

Simply awful. The parcel arrived in the country and then, for some reason, Customs requested ID — even though I’d already provided my driver’s licence details to DHL and DHL confirmed they had them.

I’ve sent multiple emails and even called. Each time I was reassured someone would get back to me shortly, but I’ve had no response whatsoever. Meanwhile, the parcel has been sitting in Customs for a week.

Don't ever use them.