New Zealand Post Reviews 

Pathetic 😡
I humbly apologize for not sitting at home the whole day waiting for god NZPOST to decide to deliver my package at a time that's convenient for them and then I apologize further for not cancelling my doctors appointment that I went to at the time god NZPOST did try to deliver my package, how inconsiderate of me, I'm ashamed. Then I apologize further for trying to contact them to get it redilivered seeing that their delivery card had no useful information on it.
Pathetic 😡

My parecel from Temu didn't arrive. Temu sent another one and that didn't arrive too. They said theywere going to investigate. That was as far as it went, Zero follow up.
Then Imy local Post Office was closed and the post boxes were shifted to another location. I went in to register for notification service.No confirmation. Customer Help keep asking me to check my email! They think I would ask them if I had received a confirmation email huh? Matter unresolved.

Customer service, Aria or something similar. Condescending and rude.
I was desperately trying to reorganize my medication to be delivered asap as it is refrigerated and the best option was to wait to call back the next day since I couldnt "find" a card that wasnt there. Unhelpful and when I asked to speak to another rep she said "actually I can hang up since you aren't listening". Rude af. Thanks Nz post.

Totally pissed.
Overnight parcel from Taranaki went north to Auckland instead of south to me in Wellington.
Is now on day 4 sitting in their Wiri sorting centre not moving..
Have they lost it or what?
Meantime my launch is filling with water waiting on the pump :-(

Not at all user friendly. Allowed me to get the code for perfume and add this to the online form but when I got to the NZ Post shop they tell me I can't send perfume. So why let me add it.
When you get to the end screen with the barcode there is no print facility. You can print screen it but why isn't there a print button. THen they ask you to rate the experience but it's not possible to do so.
Truly awful. I worked in IT and it wouldn't have been able to produce a form like this for the general public.

My only complaint with NZ POST that they’ve closed the Four Square Post Shop at Greenmeadows. Then the Paper Plus Post Shop in Taradale said they couldn’t have parcels sent there. So now I travel over half an hour away to Marewa to pick up parcels. Country people are disadvantaged by these moves.
But on the plus side, I’ve never had any issues with anything sent through New Zealand Post. I’ve sent out a lot of parcels!
Also, I do like how their emails come out headed with NZ Post so it is very easy to search for the email that had the delivery no! Thank goodness it hasn’t changed to NZ Waka.

BRIGHTON DUNEDIN - NZ post offer a ‘where would you like your parcel left’ option HOWEVER the driver then leaves the parcel where ever they feel like. I have complained but this does nothing. They apologies but that doesn’t mean much. The very next delivery was left where ever the driver felt like leaving it. I wouldn’t use NZPost if I could choose how something could be sent to me.

If i could give less then a 1 star i would dont use nzpost they are the worst courier service ever the delivery drivers dont actually do any work and then lie about attempting delivery even when you give permission to leave at your house ever since they gave all the delivery jobs to foriegners there has been nothing but issues

Have been using NZ Post for our company courier service but dissatisfied with their service, charges and time consuming lethargic correspondence to rectifiy simple overcharges. The web portal is also very difficult to use.
In contrast we approached Aramex, rep visited same day, signed up the following day and the web portal is extremely user friendly!

I just got hung up on. I asked to speak to the supervisor and was informed that she wasn’t available. Even although the person who hung up on me had literally just spoken to her! We sent a parcel and paid for overnight delivery 6 days ago and it still hasn’t been delivered. It was for our grandsons birthdays. We had contacted nz post earlier who said, by email that they would keep us informed, ‘yeh right’. We sent a parcel to the uk the following day and it’s already there, though not yet delivered.

Always amazing service from NZ Post! We really appreciate the way the couriers work so hard and go out of their way to deliver top notch service and such fast deliveries every time 😊

I am a business using NZ Post unfortunately for South Island deliveries Where my other providers do not go. They are slow, expensive and do not cover breakages

I missed a parcel being delivered today

I followed the instructions on the card that was left for me

It was impossible to arrange online to have the parcel resent the following day

When I called customer service I was advised I couldn’t do this until the package was confirmed as being back at the depot - and then it would take 1-2 business days to be resent

This system is so complicated - and the card clearly says “Redelivery from the next business day”

Incredibly frustrating - I would never use NZ Post again if I had any other option

Really deserves a 0 star option

I am extremely disappointed with NZ Post's claims process regarding a damaged parcel. I carefully packaged the item with protective wrapping and clearly labelled it as "FRAGILE." The damage sustained appeared to be consistent with mishandling during transit.

When I submitted a claim, NZ Post requested photos of both the external and internal packaging. Unfortunately, the recipient had already disposed of most of the packaging, meaning not all requested evidence could be provided. Despite the available photos showing that the item had been wrapped and protected, the claim was declined on the basis that there was insufficient packaging.

What I found most frustrating was that the decision seemed to be based solely on the limited photos available after delivery, rather than considering that the recipient no longer had all the packaging materials or the possibility that the parcel may have been mishandled during transit. The "FRAGILE" label also appeared to have made no difference in how the parcel was treated.

I understand that senders have a responsibility to package items appropriately, but the claims process feels heavily weighted against customers, especially when complete packaging evidence is no longer available. I would encourage anyone sending valuable or fragile items with NZ Post to thoroughly document every stage of their packaging process with detailed photographs before sending, as this may be essential if you ever need to make a claim.

Unfortunately, based on this experience, and other experience of uncorrect labelling sent to wrong customers, I have little confidence in NZ Post's willingness to fairly assess damage claim or wrong doings in their side

I wish I could give ZERO stars. Unfortunately, not an option. NZ Post is the first world’s most inefficient national postal service. I’ve lived in Canada (Canada Post), US (USPS), UK (Royal Mail) and a couple of third world countries and hands down NZ Post is THE WORST. They lost three parcels out of total of 9 for the last 4 months. This is 1/3 loss rate. And guess what? They don’t take responsibility and never refund you what they lost like respectable companies. Customer Service is abysmal, some of their drivers are really clueless and their operations are catastrophic. The whole system is rotten to the core. I’m deleting this app off my phone and sadly boycotting the national postal service. Why?

Simple: NZ Post is disgusting.

Do not trust them, I had a package ripped and stolen from by thier staff at the sorting center. They found two of the 5 missing pieces so they didnt just disappear. It has now been over 5 months of them ignoring my case.
Be careful what you send!

Terrible service!

Up till now no problems except now they must have change couriers or I don’t know but they can’t read clearly written address on the package… I guess knowing how to read is a privilege nowadays…

Just awful. Slow and unaccountable. When I enquired I was told by Kes at NZ Post Investigation that I had to go and do my own homework as they had not received it. But tracking said they had a week before!! Anyway, that’s not the point…he had zero customer service or support and blatantly washed his hands of me. Lazy and unprofessional.

1) 3 months my parcel hasn't arrived ("express" delivery)
2) no real response from customer service
3) bare minimum replies with incomplete and discordant information

For over three weeks I have been trying to find my package that came from overseas.
I have been messed around constantly and everytime I've rung up they have said they made contact with me which is a blatant lie.
There customer service is atrocious and they have no idea what they are doing.