New Zealand Post Reviews 

I have an EMS Priority item held since 17 April. NZ Post’s digital portal/App is an absolute carcass—it fails to load, "greys out" fields, and locks users into a technical loop that front-line staff admit they are powerless to override.
The institutional response has been a masterclass in scripted apathy. I was told staff are "in a boat" where they cannot even contact their own Brokerage team to resolve a clear system error. While I was being told to "wait for an escalation" that never came, the reality was far more incompetent.
The Reality: NZ Post misdelivered my private legal notification to a local garage instead of my clearly addressed school. After sitting there for weeks, the letter was finally "delivered" to me by a student who found it while at a job interview.
NZ Post didn't just fail to deliver my parcel; they failed to deliver the invoice for the parcel, then blamed me for the delay. This is gross administrative negligence and a blatant breach of the Privacy Act. If you want a reliable delivery network, try the local garage—they have better logistics standards than NZ Post.
0/5 stars. Case ID: 14504148. Ombudsman and Privacy Commissioner complaints pending.

If I could give him a zero I would. Courier banged on the door, I answered with cheerful hello, he said “here” wanting me to sign his digital device, dropped this big heavy fragile box unexpectedly in my 77 year old arms and hurt my back. He left. No thank you, no please sign here, no goodbye. Just absolute rudeness. Why employ someone that’s going to lose you business. I paid for this courier. I’ll use another courier from now on.

Hi
I sent good package boxes on Friday and it said on the website it will be delivered today Estimated delivery 11/5/2026 but it's was Mother day gift for them today

They told me it will be sent tomorrow

I want to explain my experience with NZ Post. My parcel was lost but I was in touch with Semmy who explain me procedure and calm me down. I was unhappy but he will do whatewer it takes to make me happy customer. His high level customer service is extraordinary and I believe that his colleagues will recognize his talent.

Was advised a package would be delivered on 16th April. Did not arrive. Nor the next day. Sent email to ask where it was . The reply said it was delivered with a photo of a package in a warehouse and a completely fictitious reference number as Sign For ‘Proof’ No offer to check delivery, reimburse or arrange replacement.
Having contacted a Manager regarding this situation, they soon agreed that the delivery had not been completed and let me arrange a replacement at no cost to myself. An apology would have been appropriate I believe, but they may be far to busy dealing with enquiries of this type to oblige.

Spoke to Sebastian this morning after having a not so great experience with a CSR 1 minute earlier. He was so amazing, he was very helpful and went over and beyond to help me receive my parcel today as it has my baby's eczema cream in the parcel. He called the delivery driver and will be returning delivered today. Nga mihi Sebastian we need more people like you in this world 🫶🏾

If I could rate NZ Post a -5 I would. Absolutely the worst most dishonest company in NZ

I have had 3 separate purchase for new shoes to be delivered and for all 3 separate deliveries, NZ Post has "lost" them at the same Highland Park Depot.

When you raise this issue with "customer service" they just blow you off with absolutely no care and won't admit they have any issues...

If you want to see how "sleepy" a postal service can be, use NZ Post. My package arrived in the country on the 22nd, yet it took them 8 days to finally deliver it.
I ordered a calculator for my daughter’s school test, but clearly, NZ Post thinks 8 days of doing nothing is a "professional" standard. It’s not. In any other country, this would be a total failure.
They are paid to serve the public, not to take a week-long nap while our items sit in a warehouse. If they can’t do the job efficiently, they should go abroad and learn how a real postal service works. Stop being so relaxed and start doing your job.

I have never had a problem with NZ POST. Sent and received parcels with no problems. No even anything broken.

A very disappointing experience- I sold some air plants on Trademe and the buyer paid $38 to fast track them to the South Island in 1 -2 days. So it will be day 3 of waiting for pickup tomorrow. Two calls to the customer service - twice told they would be picked up today and still waiting. I asked if they would recompense my buyer with at least half of the money back since he has paid for a service that has not been provided and the CSR said no - and even asked if I wanted to cancel the order ! Not good enough Nz post

Their courier misdelivered a parcel sent to a rural address. Customer service then claimed the address could not be verified and accepted no responsibility. Almost a week after my own complaint, there has still been no response.
Meanwhile, the person who received the parcel by mistake managed to find the correct rural address and deliver it personally. Embarrassing for NZ Post. Absolutely useless service.

I contacted New Zealand post because I booked a courier and it did not pick up my package. The lady on the phone was very helpful and wasn't sure why they hadn't done their jobs properly and sorted it for me so it was picked up the following day however the tracking information is still not showing up for the receiver so I rung them the following day to ask about it. The lady on the phone was extremely condescending and wasn't listening to my issue at all and just kept repeating 'the tracking should show the same for everyone' which is extremely unhelpful.

This was the worst experience I have ever had with a delivery company. The parcel was important and required a signature, yet on two occasions the delivery person neither knocked on my door nor called me. I was on the other side of the door the entire day waiting for my parcel, and still couldn’t receive it — how crazy is that? I will do everything I can to ensure I never have a delivery from this company again.

It sucks ass My Parcel didn't arrive On time.

Received my parcel today. Clearly states please leave at front door. Did not appreciate the lazy delivery guy who dropped it on driveway where parcel could be seen from street.
If they had dropped it at the door as requested it would be hidden from the street by a large semi enclosed front entrance....by the front door.
Slack, lazy attitude and lucky it was a dry day. Not good enough NZ POST

NZ Post failed to deliver my $155 flowers to my daughter. Their ‘investigation’ failed to get a response from the driver or the drivers manager. Credibility zero. No offer to compensate. Avoid NZ Post if you can.

Unreliable courier service in 2026 after change in courier person. Items simply not picked up, one item delivered to wrong address, unrecoverable. If you live in south Taupō town, try not to use this service. Calling nz post support is like dealing with Mumbai support once your on the phone waiting for half an hour to be patched through to a person with very bad English.

Paid for express courier service to Australia at $130+ NZD which is advised 1-3 working days to Brisbane, Australia. Courier driver collects parcel and is has been sitting at Mt. Roskill processing depot for the 1-3 working days. No contact from NZ Post, no updates and now my parcel has missed its deadline to be in Brisbane!!! Useless, scam service! Now being told for someone to look into this further 1-2 working days.

Not a good experience. Definitely overcharged

Asked for parcel to be left at front door as the mail box is down the road and once again the lazy driver left it in the box, with the door half open as it didnt fit in properly so anyone going past could see there was a parcel there. Whats worse is trying to complain directly, they dont make it easy.