Dignipets Reviews 1.018

Called Dignipets to arrange dog euthanasia for my wonderful old dog that had deteriorated throughout the day. The call was made at 15.30hrs and vet arrived at my home at 17.50hrs - was charged £585 for the 20 minute appointment which seemed a high price when the pre-booked appointments are £250. The vet asked me if I wanted to sort payment out before starting the procedure - I asked him to sort my dog out first because she was suffering. It was all very quick and once the vet administered the sedation via injection he left the room and after 5 minutes came back and gave her the lethal injection. She was gone within seconds. He then requested payment and gave me an aftercare leaflet. He was gone by 18.10hrs.
I kept her body and arranged the crematorium appointment for the next day.

After making the hardest decision to say goodbye to our beautiful Holly, our vet gave us the contact details for Dignipets.
I called them at 7.50am and Georgia arrived at 10.30am. She was amazing. Kind, compassionate and gave us all the time we needed to say goodbye.
Although incredibly sad, Holly's passing was peaceful, calm and dignified. We couldn't have asked for more. Georgia took care of everything including the cremation arrangements.
A big thank you also to Wendy who arranged the visit for me over the phone. So gentle and soothing whilst I was struggling to get my words out through the tears.
A wonderful company. 100% recommend if you're considering saying goodbye to your pet at home.

Whilst an experience none of us want to go through, everyone who loves a pet knows they must. For us, dignipets was a service which we had discussed with our vets knowing we definitely wanted our dog Poppy to be at home with us. From the first call through to the final appointment we received compassion. Giorgio arrived for the appointment and was gentle, patient, reassuring and caring throughout. We did not feel rushed. We were given time with Poppy before and after and we were able to have her across both of our laps with us being able to comfort her during her last moments with us. We would wholly recommend this service to help you and your pet at the most difficult of times. Thankyou Giorgio for your compassion and kindness which made a difficult time a little more bearable. Jon and Sue

We made the decision that our 18½ year old Lurcher Millie had come to the point in her life where it would be kinder to let her pass.
She was nervous at the vets so we chose Dignipets to come to our home
We had booked her in and the anticipation and waiting for the day to come was very difficult.
On the day Giorgio(vet) came to our home
He was amazing he was kind and considerate,he explained clearly what would happen and guided us through the process.
Millie's passing was gentle,peaceful and dignified.
His care of her and ourselves was exemplary
Dignipets provided support and information by email which we found to be helpful and supportive.
Millie is now back at home with us as she should be.
This is a difficult time for us but Dignipets and especially Giorgio have been there for us.
I would highly recommend them to those that find themselves in a similar position to ourselves
Thank you
Debbie Howell and family xxx

387 Vets Walsall recommended Dignipets, after asking if a vet could come to our home (we'd found out our Westie, Toby, had a large inoperable growth the day before), having not been strong enough to put him down as was recommended when finding out (it'd escalated from a slight limp to unable walk in a week).

The process was fast, and Becky on the phone was lovely; both before and when wanting to contact the crematorium afterwards. Booked it around 10-11am, and the vet arrived around 2-3pm.

Firstly, I'd like to say that the vet lady (head was too far gone ask for name--she looked quite young) that came out did show some empathy, both when comforting my mom as she left the room before Toby died and when I phoned her; asking for her to come back after she left with Toby (my mom had been too upset tell me she wanted Toby go in his old bed/with blanket+teddies). And Toby didn't suffer for very long as he was asleep within a minute.

...However, there was one thing I wish could rewind time to do over: it was not explained beforehand where Toby would be injected with the sedative, nor how strong it was. More thought was put into arranging the cremation/ashes on her phone, then we went straight into it. I said when asked he had a treat he loves at the ready, intending to distract whilst he had a normal sedative into scruff neck; giving him time both fall sleep as my mom comforted and eat a last bone. Instead, Toby tried to move his back legs in pain, panicking as not used to the injection into his back leg muscle. My mom was trying hold his head desperate for him not to be hurt, his leg bled slightly due to him struggling, and then he was out--his last memory being me teasing him with a bone and my mom trying to restrain him.

I'm not saying anything was done wrong: it's apparantly standard for an injection into the back leg muscle to speed up the process, plus a high dosage for euthanasia. I think the vet went on autopilot after seeing I going to distract given Toby barked at her and was wary. In the future, just explain to others about where injected/how strong and fast the sedation. That way will be no misunderstandings.

But anyway: Toby passed quickly, and otherwise peacefully, in his sleep shortly thereafter. Both the euthanasia and cremation are paid for/sorted together, and the body was treated with care (the only one in the van, place in a basket). And as stated, the vet lady was nice enough drive back without complaining when I explained about the bed/blanket.

I just wish my mom's last memory of Toby was not him in pain, as she hasn't even been able to go back into the living room since. Feel responsible myself, as I didn't ask about sedation before grabbing treat.

I found out about this service through a friend, having an elderly dog who suffered with mobility the last thing I wanted was for his last few hours to be stressed. I googled and found Dignipets, it took a while for me to message, I then called to finalise details, staff were so caring throughout. The vet Vicky who came out made the whole experience much more bearable, she was very caring and took her time explaining what had to be done. I felt so at peace letting him go. I cannot recommend them enough. Thank you for taking good care of our beloved pet Thai, we will be forever grateful…

I can’t thank Bruce and his team enough, the care and attention he showed to Ziva and us was amazing. Bruce took time to explain each step and didn’t rush at all. Ziva had never liked the vets, even as a puppy and being able to have this done at home made it so much easier for us. This is an Amazing service, highly recommended

It is very upsetting and sad losing a pet but Dignipets made the experience so much better with their compassion, time and experience of taking care of my elderly spaniel in our hour of need. So glad I used them for support at this difficult time.

If I could give 10 stars, I would.

I woke up on Easter Sunday to find our beloved, 12 year old Labrador, Poppy in a terrible state.

I contacted Dignipets via WhatsApp and received a response within 10 minutes. I don’t know who replied to my message, but I want to say thank you for your quick response, and respectful way you dealt with my enquiry.

We would also like to thank, Bruce, the vet, who came out and attended to Poppy.

Bruce explained the process and answered all of our questions with a level of kindness and understanding that was very much needed and appreciated during this difficult time, he also treated Poppy with the utmost of respect and dignity, something we will never forget.

Poppy’s ashes and paw print were personally delivered by the cremation service to the veterinary clinic she attended all of her life.

Our family would like to thank Dignipets and Bruce, from the bottom of hearts for all that you did that day.

As a family, we highly recommend.

After a brave fight to cancer, we had to say goodbye to our wonderful Binkey. Paula treated him with care, respect and kindness right to the end. Whilst it was a heart breaking decision, he is finally at peace thanks to the support of Dignipets

Dignipets provided one of the most compassionate and professional services I could have hoped for during such a difficult time. From the very first interaction, their team showed genuine care, respect, and understanding — not just for my dog, Millie, but for me as well.

My heartfelt thanks go to Enique and Maya, who came to my home and truly showed how much they cared about making a difference at such a difficult moment.

Being able to say goodbye in the comfort of my own home made an incredibly emotional experience feel more peaceful and personal. That level of thoughtfulness meant so much and is something I will always be grateful for.

Everything was handled with such dignity and sensitivity. The attention to detail and clear communication helped make an overwhelming time feel supported and manageable, and the way they honoured Millie’s memory meant the world to me.

It’s rare to come across a company that combines professionalism with such genuine compassion. I’m deeply grateful to Dignipets for helping me say goodbye in such a beautiful and respectful way.

I would wholeheartedly recommend them to anyone facing the loss of a beloved pet. 🐾💛

When I had to make the hardest call the receptionist was very gentle and kind.
When the vet got to me she was very professional in every way and gave me support while I said my last goodbyes
Would definitely recommend Dignivet to anyone
Thank you for your help on the hardest goodbye of all

They were very helpful and empathetic from the first telephone call. Everything was explained clearly and without any pressure at all. When the vet arrived on the day (Georgia) she went through everything that would happen and what to expect. She left us alone with our pet several times when she felt it was appropriate. The way she prepared him to leave the house will stay will stay with me forever. He looked so peaceful

We recently had to say goodbye to our beloved 16 year-old beagle, and during such an incredibly difficult time, Paula from Dignipets was nothing short of a blessing.

From the very first moment, Paula showed such genuine warmth, kindness, and compassion that it felt like we were being supported by a dear friend rather than someone we had just met. She handled everything with such care and sensitivity, making an unbearably painful experience feel just that little bit more peaceful and manageable.

Paula treated our precious dog with the utmost respect and dignity, and her calm, reassuring presence brought us so much comfort when we needed it most. It’s clear that she truly cares about both the pets and the families she helps, and that compassion shines through in everything she does.

We honestly couldn’t have asked for a more perfect person to guide us through one of the hardest moments of our lives. Paula will always hold a special place in our hearts, and we are so deeply grateful for her kindness.

Thank you, Paula, for everything.

We were absolutely distraught as a family to find out that Simba had been diagnosed with osteosarcoma in his hind leg, we rescued him only 5 years previously following a very rocky background for him. He has been so loyal and well behaved, it was a tough decision, and the thought of driving him to the vets was destroying us. The vet receptionist informed me about Dignipets and I dropped them an email, they instantly responded and something just felt right. Georgia arrived and was so warm and welcoming from the offset, she introduced herself and explained the procedure, no question was too much trouble. Georgia was highly professional and very reassuring throughout the whole process, she took control but allowed us our precious moments to have our cuddles and chats with Simba. Simba’s passing was very peaceful and in our own home, this kept him calm and comfortable at all times. I cannot recommend this service enough.

This was one of the hardest things I have ever done , although it was the right thing to do when you pet looks into your eyes with trust and love making that final decision is really hard.
Dignipets was the best option rather than dragging him to the vets to end his life in a strange place on a stainless steel table just isn’t right they came to us.
We weren’t rushed and were allowed to say good bye sitting in the garden feeding him cheese and chocolate .
He just drifted off peacefully,I would highly recommend dignipets
Thanks you
Kevin askill

We were initially disappointed that our own vets would not visit our home (as they had done previously) to put our dog Teddy to sleep.
BUT, we could not have asked for any better passing for Teddy, than that created by Donna, of Dignipets. Teddy has had a lot of veterinary care previously and after some serious problems had developed a severe fear of vets in scrubs, and needles.
Donna helped us to sedate Teddy with oral gels, so that when she injected him with a further sedative, he didn't even flinch.
We have a catalogue of happy and funny memories but most importantly, our last memory is of him slipping calmly and gently into a peaceful eternal sleep.
A sincere Thank you to Donna and Dignipets.

I just want to say Bruce was absolutely amazing today, our collie Cassie showed us this morning that it was her time and when Bruce arrived he was wonderful from start to finish!

We will miss our girl deeply but in her last moments she was loved and comfy at home! I would 100% recommend this service and would hope Bruce knows he made today so much better and I know she is in the right hands we can’t wait for her to come home

Such an amazing and compassionate service.
The guilt you feel making one of the hardest decisions was dealt with empathetically and with care. Paula was just wonderful and I couldn't praise her more. There was no rushing and she was respectful with our grief.
A service that should not be wanted but super needed. Thank you for making the last moments so calm and peaceful x

We can't thank Bruce enough for his kindness and compassion with the passing of our beloved 12 year old Alfie. Bruce explained everything and made us feel at ease. We are so pleased we decided to keep Alfie at home rather than stressing him out taking him to the vets. It was all so peaceful and calm for all of us especially for my boy Alfie. We are truly heartbroken but my boy has found his peace.