dimplecontacts.com Reviews 

Order no Order #143249DC I am extremely disappointed with my experience. I placed an order that was supposed to be delivered on 20th sep, but I still haven’t received it. I have tried contacting customer service multiple times through chat and email, but no one has responded to me. I even sent messages on Instagram, but still no reply. This level of service is completely unacceptable, especially as I needed my order urgently. I feel ignored and let down as a customer. I will not be ordering again and cannot recommend this company to others.

I already emailed you at the address you provided with my order details, but once again, I haven’t received any response. I’ve also messaged on Instagram, tried the online chat, and even left messages through the Contact Us section on your website still no reply. It was my biggest mistake to trust and order from your website. At this point, I’m no longer concerned about the package please refund my money immediately. For reference, here’s my order number again: order 143249DC. If I don’t hear back, I will make sure to tell everyone not to order from this website as it’s nothing but a scam.

Scam and no response for missing order

order 20049 Here. I ordered the 3 month supply on 15 Aug and they said its out for delivery on 17 Aug. However, I still haven’t received till this day. I emailed them, messaged them on FB/IG numerous times, but no response still.

Edit: Its a lie. They replied on here but I still haven’t got a response from my email nor the online chat function. WARNING Don’t buy from here 😮‍💨

I tried them on and they instantly popped out of my eyes. I put solution on them and my eyes did not want to keep them in. I think it would be helpful if I could fit my full perscription onto the order. Initially really uncomfortable to wear. My right eye won’t align with the middle of the contact and my left eye took a few hours to feel comfortable.

8/17/25
Edit:
I’m not sure how to reply to the replied message, but is there a way to get a refund for the amount of money I spent on the contacts? I was really excited to try this out and the ads and TikTok reviews made them seem comfortable and fitting for my eye shape. I spent nearly $200 and I don’t think I could be okay with losing out on that money especially with using them for less than 24 hours.

Incredibly painful to wear, which i found surprising as normally i can tolerate contacts even when slight discomfort, however these were just intolerable!! Poor quality.

Very uncomfortable to wear, extremely expensive!!! I bought the green contacts and they were already $62 but I had to pay extra $29 for both shipping and taxes. $91 for contacts that expires in 3 months and are extremely uncomfortable to wear is not it. Might as well continue buying from just4kira

Ordered mystic olive, colour was amazing but they were so uncomfortable. When I tried to wear them for the second time, it burnt my eyes and I had to take them off immediately. Lenses are thick, and makes your eyes red writhing few hours.

The contacts are extremely hard to get out of the packet and harder to put in than my normal ones.

I have genuinely never worn such uncomfortable contacts, by 3pm they are unbearable, I've also had one just fall out.

Would not recommend.

Been ordering the daily coloured lenses . the colours are great but the quality is not . Minimum 2 to 3 lenses per box of 10 lenses tear as soon as get them out of the individual packaging or as i am putting the lens into my eye . It could be dangerous if it tears inside my eyes! I have taken photos and sent to the email address provided and have received no response . This is not a positive look for the company.

Got my lenses within a week of ordering. Cute packaging and very clear instructions on how to use. I love the colour! My eyes are a natural light blue and the green really stands out. 100% recommend! Comfortable, (after an adjustment period - first time user).

Lenses came and one of them was torn slightly in the middle, asked for assistance and help or a refund and got no response at all. Don’t buy from this place at all.

Scam scam scam. What a waste of money..the contacts dont fit as they're supposed too. I emailed them regarding a return for ones i hadn't opened after very quickly realising they were terrible and after 3 emails STILL NO RESPONSE!

These contacts are rubbish. Worste ever.

I should've checked the reviews before trying the free trial! I've been wearing contacts for 30 years and thought I'd give this brand a go. I wear high powered lenses at -12.00. Wore them yesterday from 6am and had to remove them by 6pm due to my eyes hurting so badly. They were still sore when I woke up this morning and the pain is still currently noticeable at 12pm (I am not wearing the Dimples but my usual brand Focus Daillies Aqua). The only other time I experienced such discomfort was when I purchased a pair of cheap novelty lenses for a Halloween party. I'm discarding the rest of my 10day trial pack as they are not suitable for me.

Sadly, these went into the garbage 2 min, after putting them in. They are thick and flimsy, I won't be purchasing again. They are exactly like halloween cosmetic contacts which are extremely uncomfortable to the point you can barely get through the halloween night. As these are supposed to be dailies- there is NO way. Save your money

The contacts burn my eyes as soon as I put them on. Also you will be automatically subscribed when you signed up for “free trial” contacts were thin and flimsy. Do not buy! You get what you pay for…

I wish i saw these reviews before, i did not get my item delivered either and no response from them!

They are scammers. Be careful!
They got my money, then package was delivered to wrong address, I proved it with a screenshot of wrong delivery from couriers service.
After that I asked them to replace the package or to refund my money, they didn’t respond since.

Complete con
Many lenses don’t work

They aren’t responding via email and resolving
Spent 300£ with them

Lost a loyal customer

They are very unethical and I will never shop from them again! I purchased 3 contacts ($99) to get free shipping. At no point was I prompted that I would be responsible to pay for additional import fees. Furthermore, under the shipping link, even their shipping chart for Canada is misleading as it doesn’t list the additional import fees. They are purposely misleading the user, so when the item arrives the customer feels obliged to pay the customs fee to obtain the contacts from Canada Post. I contacted their customer service refusing to pay additional fees as I was blindsided and that I want a full refund. Their customer service gave me scripted answers not addressing my issue. If you don’t pick the item up, then it gets returned to sender. Since I refused pick up, it would be sent back to them and they have the nerve to tell me that even if the contacts are returned to them, their policy doesn’t allow refunds. Now, that’s very unethical because they get their item back but they won’t issue you refund. They stopped responding to me after that. I launched case on them via PayPal since I paid through them. Thank God for PayPal because they issued me a refund. Disgraceful!

Don't shop with them, bought a pair on the 3rd of December, 2024 that has never arrived so far, today is the 20th of Jan. Paid the custom fee already and they lost my parcel, now they want me to pay again, even though I never recieved the first one, but to pay again for my contatcs, when I already paid €32 + €18 custom fee and now another €19 euros again...sent several emails and they don't even reply anymore....nothing. Very bad managed company. So disappointed