dimplecontacts.com Reviews 

I am extremely disappointed with the service provided by Dimple Color. I placed an order on December 19th, expecting delivery within the promised 8-10 business days. Today is January 15th, and I still haven’t received my package. This delay is completely unacceptable and feels like a breach of trust. If I had known this would happen, I would have never placed the order.

To make matters worse, Dimple Color’s customer service is non-existent. Despite their website claiming to offer live chat support, I have spent days waiting for an agent with no success. I’ve also sent multiple emails, none of which have been answered, except for one response blaming Canada Post. However, the reality is that they didn’t even ship my order until January 8th—three weeks after I placed it.

The package is now sitting in Vancouver instead of being shipped to Toronto, with no updates since January 10th. Their delivery process is not just inefficient but outright negligent.

This is not my first international order, and I’ve never faced such poor service before. I have requested a full refund, and I am willing to return the package if it ever arrives.

I will never order from Dimple Color again, and I strongly urge others to think twice before trusting their misleading delivery promises.

These contact lenses are RUBBISH they’ve clearly got bots and fake reviews pumping them up . The colours are fake looking nothing like social media the lenses are extremely uncomfortable and dry after a few hours .
I’m a 20 year contact lense user they are shit . Customer service sucks too

Had a really stressful experience with them. Was supposed to just give one color a try but since they have a small bag when you get three, I caved in. It didn’t let me place the full address at first so the item had to be returned to them and I took accountability and paid for another shipping. Mind you all this was weeks before black friday and it finally arrived in first week of December and guess what, the bag that I got the three pairs was not even there and when I contacted their support (which felt like one person since it takes ages to talk to an actual human) they told me they ran out of the bag “because of black Friday”. Like what??? This parcel was supposed to already have it since it was before that. Thing is a whole sham. You guys might as well buy from a reputable store because their marketing is good but they are not ready to accommodate their influx of customers that they target. Even when you ask for help on their socials, they’re just gonna delete your comment and lead you on to their dm’s which is another automated response. Shite honestly.

I have used these contacts for years, customer service is brilliant and love the fact that I’m able to change my prescription or subscription quickly and easily online. Highly recommended!!

I really like the fact you have daily disposable coloured lenses, that's great! It would be better if there were 31 in each pack. The main issue I have though, is that the green coloured bit of the lense of the aloe green daily lenses is way too big. It looks unnatural. Also, in the light you can see behind the lense that my iris is significantly smaller, I don't think there would be anyone out there with irises big enough to pull this look off. I'm glad the colour isn't fully opaque as that's a more natural look.

So so uncomfortable have to throw it’s ridiculous

I purchased two sort of coloured lenses in a pluss costing me 100.00. When I received them they were in a minuss I had opened the small box that the viles are in but not the vile contaning the lenses.
I contacted customer support they said that's fine send them back and we will refund the money back, so I sent them back by registered post pluss requesting a signature thinking it would be more secure.
Now they are saying that they were opened and they will not be remembering
Me .
After escalating the refund situation Dimple color has refunded my purchase
Which I appreciate but would have loved it to have been refunded the very first time without a fight.

I would give 0 stars if I could. It doesn’t even go into my eye properly and makes it really uncomfortable. Not worth a single cent.

Contacts not sitting properly. Very uncomfortable. My eyes red and sore after 1/2 of day wearing.

This company is a scam! They charged me half of the product for "shipping fees" and I have never received the product. Ordered 12/4 it's now 31/5 Tried contacting them and no response to several attempts...

More expensive than the contacts here. Same quality. Charges for shipping and also charges for taxes when they delivered deliver them. Not worth the cost.

You pay 9.99 for express shipping to receive within 6-9 days. I placed the order on March 29 and the tracking number says it will get here on April 17. Really disappointed, first time I purchase here and it was an unpleasant transaction. Bought from Solotica and received items within five days

The free trial was great but when you start wearing them regularly you notice the quality is poor.

I had to throw out minimum 2 lenses each box (about 12 lenses per 3months) because they come broken or don’t sit in my eyes well. If you take them out to readjust, they just break. I also sliced my finger opening the plastic the lense comes in because they are really hard to open and the edges are sharp.

Don’t recommend, it’s not that much cheaper either especially if you need to constantly throw them out and quality is not good.

I signed up to the 10 day trial and the contacts arrived pretty quickly.
The contacts are very thick, my eyes get so dry in them, plus it's near impossible to open the individual contact pouches. Not for me and I would definitely not be recommending them!
PLUS I got an email today saying that another payment will be taken out for my subscription?! I never signed up or agreed to a subscription, very misleading.

Do not recommend. I have been trying to contact their customer service to resolve an issue I have with them for a while and have sent 3 emails with no response! Very disappointed with the customer service! I wouldn’t use this company again.

Interesting what a couple of months can do, eh?! When peeling the contacts, the plastic film doesn’t come away. This results in the lenses stinging IMMENSELY. It took me five lenses to get one that didn’t sting my eyes. I emailed customer service, they sent me 20 and an apology.

Next batch - exactly the same. I emailed and said I was now considering cancelling - Lizzie responded saying she had cancelled my subscription. Very disappointed.

I loved these at the beginning but the standards seem to have slipped.

Can’t help but feel these reviews on this page aren’t authentic. People saying the packaging is tricky - this is the packaging that was used years ago, and it is the BEST!

I have been wearing contact lenses for over ten years but have chronically dry eyes. Especially after 5 hours. I comfortably wear these lenses for 10-12 hours! And $54 a month! That’s awesome. I’m thrilled!!

They overcharge! My invoice shown SGD51 but they charge SGD52.43. Their subscription is automatically deducted from card and charged from DIMPLE OPTICS PTY LTD DOUBLE BAY AU. Dont ever get from them.

The service was quick but I actually regretted paying only for shipping to get a free trial. The packaging was really hard to open everyday (had to use my teeth!) and the lenses had to be cleaned before use and felt sore after half a day of wearing.

I gave my credit card for a free sample, they mentioned it was just to cover the postage for the sample pack, but they then proceeded to sign me up for a 3-month recurring subscription without my permission. I went to login and Cancel the order, that was another issue as the option was hidden in small dark grey text on light grey background, this was discovered well after going through a bunch of massive buttons that only allowed you to change from 3 months to 6. the experience felt like a scam, the contacts aren't overly bad but they also aren't that much cheaper when you look at getting big name brands from online sites at the same price without needing a subscription. they advertise themselves as a Aussie Company blah blah.. not so sure based on the scammy nature.

Don’t recommend their lenses or them as a company. I bought their coloured lenses and they look nothing like the photos, super fake and unnatural looking- almost look comical! The pupil area is small compared to other brands so it looks really odd and it doesn’t appear this way in the images on their website. I emailed them to say I wasn’t happy and their response was that they do like the photos, their lenses are designed with a larger area of colour and that “most people like our lenses” so essentially too bad. No resolution offered and the tone of their emails was pretty blunt, terrible customer service and I didn’t feel heard at all. Such a waste of money!