Dine & Play Reviews 

Thanks for your support Toby , very helpful.

Very quick and professional service from Toby at Dine customer care services.Thankyou for helping me to sort out my log in issues I am looking forward to making the most of the opportunities on offer through the Dine app

Having downloaded the Dine app I registered as per instructions. After logging in I was unsure how to get the membership card. I sent an email and had a reply very quickly with details on how I had to get it. The email was sent from Toby and was very helpful and informative so thank you very much. Take care Sue

I had been unable to log in to my account and phoned for advice. I was put through fairly quickly to Danny who proved to be very helpful and patient. He established what was wrong and put it right with very little delay.
Excellent customer service.

No company is perfect but the measure of a good company is how they respond when something goes wrong. My Dine club card had not turned up several weeks after I'd paid for it. I e-mailed customer services and got an acknowledgement, followed by a quick response from Toby Baeza apologising and explaining. I received my card in the post a few days later as he advised I would.

Just a note to say what excellent service and support i always receive from the Dine Club. Toby in customer support has always been particularly courteous and helpful,

Kevin Phelan.

I briefly joined Dine Club months ago but cancelled it almost immediately as no one was accepting their card. This morning I found that £3.99 had been taken from my account. I am waiting for an explanation.
Ann Read

Toby was very helpful finding my Dinecard membership number. He got back to me very quickly when I emailed that I couldn't find it.

I have had problems with registering for my new account however Toby has gone above and beyond to help me get this sorted. First class service and very much appreciated that we resolved the issue in the end. I look forward to using the Dine club now!

Toby contacted me promptly after my initial enquiry. Problem sorted and I'm now able to use my digital card. Thank you.

Had a query which was answered very quickly, excellent service from Toby in Customer Services

I had a problem registering my new membership - twice! - and am pleased that Toby was able to resolve this for me courteously and without trouble. I commend him. I am now looking forward to using my card.

Just signed up for Dine and couldn't find the card to use at a restaurant. I emailed Dine and Toby replied in minutes explaining how to release the card and actions on using it. All very quick and positive. With this good CS I am now looking at using the digital card at a venue soon.

I cannot tell you how impressed I was with Toby, over the past few days we have exchanged numerous emails regarding our Dine Club card. He was polite, friendly and professional and nothing was ever a problem. Thank you so very much Toby. Toby is a credit to your organisation and an absolute pleasure to deal with. 11 out of 10.

I was really impressed with the speed in which my email was replied to. And also the way in which Toby helped me. He was polite, friendly and professional. And resolved my query quickly. Thank you so very much Toby. You're a credit to your organisation.

What a great experience! My Dine Card had expired during the pandemic.I contacted Dine and asked about renewal.I was contacted by TOBY BAEZA, who kindly informed me that as a goodwill gesture, he had arranged for my card to be extended. My worn card would be replaced by a more convenient digital card. Unfortunately, when I tried to access the new digital card, it would not allow access, stating that there was a problem with my account. I contacted Toby Baeza regarding this matter. He followed up my case himself, and involved the IT team when the problem persisted. After a number of email exchanges, and several days later, I was delighted to be contacted by Toby and told that at last he and the IT team had sorted the problem

The service I have received in this matter by Toby and his team has been outstanding from start to finish. A big thank you for all your endeavours, and I really look forward to making the most of my new Dine card.

Wonderful meal, attentive and prompt friendly service. Starter of whitebait, prawns and calamari was in really light batter. Scabbard fish in lobster and crab sauce was ample and fish cooked just right. Calves liver was nicely cooked. All in all a really pleasant, enjoyable dinner. Thank you.

I couldn't log in so I phoned in and got a very pleasant, patient and knowledgeable man - Tayne. He knew what he was talking about and soon got me connected. If I ever needed to phone again I hope I get to talk to him.

I have been a member of Dine for a while now but I have not been able to use it due to Covid and other issues. I phoned to see if my membership was still active and spoke to Ella Busk who was brilliant. She told me that it had been extended and then helped me to understand again how it works and checked a few things for me. She was so friendly and patient with me as I am in my seventies and not that technical. I cannot thank her enough for her kindness. Also I think it was so good of Dine to make allowances for the current situation with Covid and I appreciate it very much.

Who are you, you keep popping up on my emails saying my subscription has been renewed, there is no unsubscribe so can you please stop spamming people