Diningroomsoutlet Reviews 525

They are the absolute worst. They send defective chairs, broken, miscolored, then can not send a repair person in the area, make you donate them to only get a partial refund.

THEY ARE A CON ARTIST.

Purchased product in May 2025, they picked it up as a defective product in September 2025 and I still have not received a refund as promised.

SCAM SCAM SCAM

They advertise products, with shipment and multiple delivery options. You decide what you want for delivery. I chose to deliver to my door. They then said I had to upgrade for $100 due to their delivery system issue. It's a complete scam.

Stay away from ordering online with this company or with Emma Mason. I spoke with Harris, a sales rep, several times throughout the month of January. On 1/9/2024 I was told my Ainsley sideboard was to be delivered to my home in April. 24 hours later (today) when I went to place the final order, another customer service agent said it would be 6 to 8 weeks after April or late May, June. This is a 4 to 5 months wait on a delivery. Also, you have to pay online for authorization when you order, so they have your money for 5 to 6 months before delivery. This company lacks credibility. Stay away. I am reporting to Better Business Bureau and the State Attorney General office. Very, very disappointed with Harris and this company.

Sean was great to work with.
Ordering was easy and simple!

prompt response. solve the problem.

Great customer care from Sean. Best prices on the net. Only 3 weeks delivery on new bedroom set. If you don’t call them first when looking for furniture, then make sure you call them last!

Spoke with Greg, who was very helpful, answering all my questions and making me comfortable about my purchase.

Greg went out of his way to help us get the furniture we were looking for.

Sean did an outstanding job helping me find what we were looking for and getting delivery and payment taken care of easily. Will be ordering more items soon without any hesitation.

Greg was awesome! He took the time and, made several calls to help locate what I was looking for! 5 stars aren't enough!

The online order process was simply outstanding. Sydney was so helpful and patient. She had an excellent knowledge of the product lines and was extremely proficient and professional. Would definately ask for Sydney again

Sean reached out to me after I couldn’t find the matching chairs to a table I ordered. He asked exactly what I was looking for. He texted back after a few minutes with the link to exactly what I was looking for! What amazing service!! My husband even commented how great his service was.. especially on a Saturday evening. Thank you again Sean!

Cindy was very helpful in quickly answering my questions before I submitted my order.

Sean was very kind and help me get my order placed at a great discounted price.

I've been searching high and low for dining room chairs and came across this designer. Emma Mason had the best prices and their associate Sean personally reached out and offered an additional discount, which was greatly appreciated considering we needed 12 chairs. Can't wait to receive my order!

Edit:
Well, if it's too good to be true......
Got a text message followed by email about my order being cancelled. Spoke to Emma Mason rep and was told the manufacturer discontinued these chairs. I'm not sure how true that was since I was able to place the order with another company for the same chairs, at a higher cost. Super disappointed with Emma Mason!

Sean is a great salesman and he help me to find the right items I was looking for. Thank you Sean