I needed the part overnight, but FedEx failed to accomplish this goal. I called direct brand and they were quick to resolve my problems by refunding my shipping costs. When the part arrived it was muc... Toon meer
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Lees wat reviewers zeggen
I had a technical issue and the owner Matthew returned my call and found an immediate solution! Amazing old fashioned and honest service without any headache. Matthew and his team shipped my orde... Toon meer
I want to thank you for your quick response and shipping. Received my Booster pressure pump in 2days. Awesome service. Other suppliers required several weeks delivery even if it was in stock. I hig... Toon meer
Payed for 2 day shipping for furnace parts that I desperately need and I still have not received it. Probably won't order anything from you again and will avoid fedex at all cost. They have been here... Toon meer
Bedrijfsgegevens
Geschreven door het bedrijf
Get replacement parts for wood/pellet stoves, appliances, commercial kitchen equipment, HVAC, Plumbing and more - Direct to your door!
Contactgegevens
Manchaug Mills, 9 Main Street #4A, 01590, Sutton, Verenigde Staten
- sales@direct-brand.com
- direct-brand.com
4,2
Goed
314 reviews
Geen recente geschiedenis van het vragen naar reviews
Dit bedrijf heeft hun klanten niet recentelijk uitgenodigd, dus reviews zijn mogelijk niet representatief
Heeft nog niet op negatieve reviews gereageerd
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Outstanding service…
Waiting for the status of my RMA before I upgrade tour review
Just received the refund,
Great place to work with, couldn't be happier!!
15 januari 2022
Igniter works great!
3 januari 2022
They sent me the wrong part and will…
They sent me the wrong part and will not let me return it. So I just lost $62.00.
4 december 2021
Antwoord van Direct Brand
Hello,
We believe that you ordered the wrong part and at no point were you told you couldn't return this. You were sent a return label on Friday Dec 3. Please check your junk/spam folder if you do not see it.
Customer service
Extremely poor customer service. No response from email, no response from calls. I emailed twice with no response.
Edit: i was reached out after this review. I appreciate the response to my concern.
17 november 2021
only received 1 of 2 motors i ordered…
only received 1 of 2 motors i ordered no one is returning my calls
8 november 2021
I have had lots of problems with…
I have had lots of problems with ignitors on my timber wolf pellet stove. This one has worked great for 2 months now. Compared to other cheap ignitors, 2 months is a good record!
5 november 2021
Easy
The valve was easy to find. The price was very reasonable.
I will be buying more products.
19 oktober 2021
Arrived as described.
13 oktober 2021
Item shipped to wrong address
Item was shipped to wrong address and it was not an OEM(Samsung Brand) item as listed.
5 oktober 2021
Antwoord van Direct Brand
Hi Tarun,
I checked the FedEx tracking and it looks like the part was delivered to the correct address. Please let us know if you require further assistance.
Excellent price fast processing and…
Excellent price fast processing and shipped within 24hrs definitely will buy from them again if needed
5 oktober 2021
The product we purchased is not what…
The product we purchased is not what they claim it to be. It doesn’t match the discrimination as to what it will fit. Also we can not get an authorization to return it nor can we get anyone to respond to our phone calls and emails.
4 oktober 2021
Review zonder uitnodiging
Antwoord van Direct Brand
Hi William,
I am sorry to hear your frustration. The part you ordered is the part that you received. On Sept 30th you were emailed a FedEx return label. A check of that tracking number on Oct 5th shows that you have not sent the part back. As soon as we receive the part you will be refunded in full.
Product was perfect replacement
Product was perfect replacement. Will order more in future.
1 oktober 2021
Exactly what was needed to replace my…
Exactly what was needed to replace my ingniter on my patriot mosquito magnet
14 september 2021
good prices great service and fast…
good prices great service and fast reasonable shipping.
8 september 2021
This product was great
This product was great, it came fast and great customer service. Would recommend this company to anyone.
7 september 2021
I was skeptical at first being half the…
I was skeptical at first being half the price of the ignitor for my pool heater. It's working like any other that I paid double for! Thank you! Heater is back to working!
5 september 2021
Order
I never received my item and I spent 250
Edit: never mind my order was shipped today but I did wait for a week and I believe I wasn’t notified on why it was getting delayed but now I know
3 september 2021
Antwoord van Direct Brand
Hi Mark,
I apologize for the delay. This has shipped today. We had some delays this week due to the severe weather in the Northeast
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