Disappointing quality of clothing. If you get items that fit the chest they dont fit around the waist. Material has been changed to a much thicker material - which is not the best for summer. Prices a... Toon meer
Bedrijf heeft geantwoord
We verifiëren geen specifieke claims omdat reviewers hun eigen mening mogen geven. We kunnen reviews echter wel als 'Geverifieerd' bestempelen als we bevestiging hebben dat er een zakelijke interactie heeft plaatsgevonden. Meer informatie
Om de integriteit van het platform te beschermen, wordt elke review op ons platform – al dan niet geverifieerd – gescreend door onze geautomatiseerde software. Deze software kan inhoud identificeren en verwijderen die in strijd is met onze richtlijnen, inclusief reviews die niet zijn gebaseerd op een echte ervaring. We zijn ons ervan bewust dat we weleens wat over het hoofd zien, dus je kunt altijd reviews rapporteren waarvan je denkt dat we ze hebben gemist Meer informatie
Lees wat reviewers zeggen
Ordering school uniform.. any parent’s worst nightmare! I can honestly say, I have been SO lucky throughout this whole process, because it’s been easy.. even when colours and sizes haven’t been r... Toon meer
Bedrijf heeft geantwoord
We’ve used Direct Clothing for several years now without fault. Orders are always prompt, accurate and excellent quality. On this most recent order, there was a small mixup, they were super helpful a... Toon meer
Bedrijf heeft geantwoord
I ordered a summer dress for my granddaughter (age 8) size 34/36 even though I was doubtful that it would fit as she's a 35 bust/chest now. I asked if any other schools had the same dress in bigger si... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Direct Clothing has been established for over twenty years as an independent clothing supplier offering a wide range of products including school uniform, sportswear and corporate/promotional wear. We pride ourselves on offering an efficient, reliable and personal service to our customers and are confident that, as well as being impressed with our level of service and quality, you will also find our prices highly competitive. Please contact us to discuss your requirements by emailing sales@directclothing.co.uk Direct Clothing will be happy to provide free advice and guidance or give you a quote online. Direct Clothing currently runs school uniform shops in private and state schools throughout the UK.
Contactgegevens
Dixon House, Old Heath Road, WV1 2BF, Wolverhampton, Verenigd Koninkrijk
- 01344872299
- customerservice@directclothing.co.uk
- directclothing.co.uk
4,3
Uitstekend
656 reviews
Vraagt klanten om een review
Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Bij Trustpilot draait alles om menselijke content. Dit bedrijf kan echter ook onze AI-ondersteunde tool gebruiken die ze helpt bij het schrijven van hun reacties.
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Size actually wanted has been out of…
Size actually wanted has been out of stock for months and have not recieved updates further when would be back in stock despite emails and on the list to be contacted
Went fur larger size - not ideal, but needed the uniform! Quick and easy to order after that
8 april 2026
Antwoord van Directclothing
Hi Kat Andrews,
Thank you for your review.
We appreciate your order and are sorry the size you needed was unavailable. We understand your frustration regarding the lack of updates; we'll review our communication process. Although as you were not contacted and notified of the stocks arrival. This would mean that the item is still out of stock.
We're glad the ordering process was quick and easy once you chose the larger size.
Kind Regards,
Direct Clothing
Out of stock turnaround
They were out of stock of what I needed. Quick email to them to ask when more stock coming. Swift reply received and was promised they’d email me when back in stock and on website. True to word, they got in touch. All sorted in a couple of days. Great customer service.
27 april 2026
Review zonder uitnodiging
Antwoord van Directclothing
Hi Lucy,
We're happy to hear that we could quickly assist you! It's great to know our team provided excellent support and kept you informed about the restock.
Thank you for your positive feedback; we appreciate it!
Kind Regards,
Direct Clothing
Very efficient service
7 april 2026
Antwoord van Directclothing
Hi Palwinder,
We are so glad you received a very efficient service!
Thank you for your positive feedback; we appreciate you taking the time to share.
Kind Regards,
Direct Clothing
Great service
12 september 2025
Antwoord van Directclothing
Hi Danilo
We appreciate you taking the time to share your positive experience.
We're happy to hear that our team was friendly and responsive to your needs.
Kind Regards,
Direct Clothing
Customer satisfactory
Easy to navigate site. Sizing available. Getting regular updates for my orders. Delivered carefully packaved
30 maart 2026
Antwoord van Directclothing
Hi Joy,
We're happy to hear that you found our site easy to navigate and appreciate the sizing information. We're also glad that you received regular updates and careful packaging for your orders.
Thanks for your feedback!
Kind Regards,
Direct Clothing
Quality of clothing is not up to…
Quality of clothing is not up to scratch and my comments were not taken seriously
20 maart 2026
Antwoord van Directclothing
Hi Amy,
We regret that the clothing quality was not satisfactory, and your comments weren't taken seriously. We'll address this with the shop to improve our service. Thank you.
Kind Regards,
Direct Clothing
Very good quality clothing
Very good quality clothing, very helpful when I was looking for delivery details and over all very good experience
11 maart 2026
Antwoord van Directclothing
Hi Samantha,
We're happy to hear that you are happy with garment quality and service.
Thank you for your positive feedback; we appreciate it.
No significant issue
No significant issue, however I would have preferred to have been informed that my order was going to be split over two deliveries.
17 maart 2026
Antwoord van Directclothing
Hi Tony,
We appreciate you taking the time to share your feedback.
We're happy to hear that we were able to accommodate your order and provide great customer service.
Antwoord van Directclothing
Anon,
We appreciate you taking the time to share your positive experience. We're happy to hear that our team was friendly and responsive to your needs.
Kind Regards,
Direct Clothing
Lottery sizing and slow delivery, Customer service who don't like facts
Took a month to deliver despite being in stock at the time of order.
UPDATE: Despite company comment below - order placed 27 Feb and not available to collect until Weds 19th March.
2ND UPDATE - Screenshot of delivery tracking app gives delivery date to the school of 19th March. There is no shop and I'd checked with the School Reception (who take deliveries) before then to confirm not delivered.
Yet again sizing appears to be a lottery. 3rd order - sizing appears to bear no relation to the stated measures nor does this order appear to be consistent with previous ones.
UPDATE - Spoken to the team and there is a 2" tolerance allowed either way - so nearly 10% on a 24" waist skirt. Hence the lottery comment.
Rating lowered because the Company doesn't appear to like facts.
2 maart 2026
Antwoord van Directclothing
Hi James
Thank you for your feedback.
We are sorry you feel it took so long for you to receive your order. However I can see that you order was placed 27th February and ready to be collected from the school shop on the 4th March. This would have been stated at checkout. We can confirm that the item arrived with the school on the said date. Anything outside of this would have been down to the school.
As for the sizing of the garment one of our team will be making contact to look into this further.
Kind Regards
Leanne
Direct Clothing
Brilliant being able to get uniform…
Brilliant being able to get uniform whenever you need it from the school.
3 maart 2026
Antwoord van Directclothing
Hi Sian,
We're happy to hear that you find it brilliant to access the uniform from the school whenever needed.
Thank you for your positive feedback; we appreciate it!
Kind Regards,
Direct Clothing
Antwoord van Directclothing
Hi,
We are so glad you received excellent service!
Thank you for your positive feedback; we appreciate you taking the time to share.
Kind Regards,
Leanne
Direct Clothing
Antwoord van Directclothing
Hi Jackie,
We're happy to hear that you had a fantastic delivery experience with our company.
Thank you for your positive feedback; we appreciate it.
Kind Regards,
Leanne
Direct Clothing
Antwoord van Directclothing
Hi Oyintola,
We appreciate your feedback.
We will look into this as we try our very best to keep shipping more affordable for our customers.
Kind Regards,
Leanne
Direct Clothing
Very accommodating in getting my order…
Very accommodating in getting my order completed despite missing the deadline.
Went above and beyond.
Great customer service from the team via phone and email.
16 maart 2026
Review zonder uitnodiging
Antwoord van Directclothing
Hi Gurjeet,
We appreciate you taking the time to share your feedback.
We're happy to hear that we were able to accommodate your order and provide great customer service. It's wonderful that our team exceeded your expectations.
Kind Regards,
Direct Clothing
Available very quickly
Available very quickly for collection from the school office.
Shorts good quality.
25 februari 2026
Antwoord van Directclothing
Hi Elizabeth,
We're happy to hear that the shorts are of good quality and that collection from the school office was quick.
Thank you for your positive feedback!
Kind Regards,
Leanne
Direct Clothing
Excellent customer service
Excellent customer service, they reply very quickly to their emails and provide help. thank you
25 februari 2026
Antwoord van Directclothing
Hi Mrs leila kasraie,
We're happy to hear that you received excellent customer service!
We appreciate your positive feedback and are glad we could provide prompt and helpful support.
Kind Regards,
Leanne
Direct Clothing
Zdenka Blackwell is super efficient and…
Zdenka Blackwell is super efficient and brilliant! Thank you so much
11 februari 2026
Antwoord van Directclothing
Hi Philly Bond,
We are happy to hear that you had such a positive experience!
We appreciate you taking the time to leave us this wonderful feedback; it means a lot to us.
Kind Regards,
Direct Clothing
Delivered with in a longer period than…
Delivered with in a longer period than I expected
19 februari 2026
Antwoord van Directclothing
Hi Eleanor, I can see that this was a shipment to school.
For future reference orders are delivered to school every Wednesday so orders need to place on Sunday before midnight to avoid delays.
Shona and Alice are amazing
Shona and Alice are amazing, very helpful and professional!
9 februari 2026
Antwoord van Directclothing
Hi Clive,
We're happy to hear that you had such a positive experience!
We appreciate your kind words and are grateful for your recognition of our team's efforts.
Kind Regards,
Leanne
Direct Clothing
Dit is Trustpilot
Iedereen kan een review op Trustpilot achterlaten n.a.v. een ervaring met een bedrijf. Gebruikers hebben het recht om hun feedback op elk moment te wijzigen of te verwijderen, en elke gepubliceerde review is zichtbaar zolang het account van de betreffende gebruiker actief is.
Bedrijven kunnen reviews verzamelen via geautomatiseerde uitnodigingen. Deze reviews worden als geverifieerd bestempeld, omdat het evident is dat ze op echte ervaringen gebaseerd zijn.
Lees meer over geverifieerde reviews.
Wij beveiligen ons platform met behulp van toegewijde specialisten en slimme technologieën. Lees meer over hoe wij nepreviews bestrijden.
Lees meer over Trustpilots reviewproces.
Hier vind je 8 tips voor het schrijven van een goede review.
Verificatie helpt ervoor te zorgen dat echte mensen de reviews schrijven die je op Trustpilot ziet staan.
Beloningen aanbieden voor reviews of een slechts een bepaalde groep mensen vragen om een review te schrijven, kan de TrustScore beïnvloeden. Dit is in strijd met onze richtlijnen.