The courier lost my parcel, Chloe at Direct Clothing spent a long time on the phone to them trying to track it. She was so helpful and went out of her way to make sure my replacement parcel arrived be... Toon meer
Bedrijf heeft geantwoord
We verifiëren geen specifieke claims omdat reviewers hun eigen mening mogen geven. We kunnen reviews echter wel als 'Geverifieerd' bestempelen als we bevestiging hebben dat er een zakelijke interactie heeft plaatsgevonden. Meer informatie
Om de integriteit van het platform te beschermen, wordt elke review op ons platform – al dan niet geverifieerd – gescreend door onze geautomatiseerde software. Deze software kan inhoud identificeren en verwijderen die in strijd is met onze richtlijnen, inclusief reviews die niet zijn gebaseerd op een echte ervaring. We zijn ons ervan bewust dat we weleens wat over het hoofd zien, dus je kunt altijd reviews rapporteren waarvan je denkt dat we ze hebben gemist Meer informatie
Lees wat reviewers zeggen
Website needs to be updated, doesn’t show updates about delivery and returns Ni online process of return. Quality of clothes is good, but way expensive than top brands in UK
Bedrijf heeft geantwoord
Ordering school uniform.. any parent’s worst nightmare! I can honestly say, I have been SO lucky throughout this whole process, because it’s been easy.. even when colours and sizes haven’t been r... Toon meer
Bedrijf heeft geantwoord
We’ve used Direct Clothing for several years now without fault. Orders are always prompt, accurate and excellent quality. On this most recent order, there was a small mixup, they were super helpful a... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Direct Clothing has been established for over twenty years as an independent clothing supplier offering a wide range of products including school uniform, sportswear and corporate/promotional wear. We pride ourselves on offering an efficient, reliable and personal service to our customers and are confident that, as well as being impressed with our level of service and quality, you will also find our prices highly competitive. Please contact us to discuss your requirements by emailing sales@directclothing.co.uk Direct Clothing will be happy to provide free advice and guidance or give you a quote online. Direct Clothing currently runs school uniform shops in private and state schools throughout the UK.
Contactgegevens
Dixon House, Old Heath Road, WV1 2BF, Wolverhampton, Verenigd Koninkrijk
- 01344872299
- customerservice@directclothing.co.uk
- directclothing.co.uk
4,3
Uitstekend
662 reviews
Vraagt klanten om een review
Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Bij Trustpilot draait alles om menselijke content. Dit bedrijf kan echter ook onze AI-ondersteunde tool gebruiken die ze helpt bij het schrijven van hun reacties.
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Antwoord van Directclothing
We would like to thank you for taking the time to leave us a kind review.
We are determined to provide the highest standards of customer service and the team are delighted to hear your experience with us has reflected this.
Direct Clothing Team
It was a good and perfect experience…
It was a good and perfect experience dealing with you.
4 augustus 2025
Antwoord van Directclothing
Thank you for your kind review.
Direct Clothing are happy to learn you had such a positive experience when ordering and we really appreciate your review and feedback.
Direct Clothing Team
Great service
4 augustus 2025
Antwoord van Directclothing
Thank you for taking the time to leave a review, we are happy to hear that you are pleased with our overall service.
Direct Clothing Team
Antwoord van Directclothing
Thank you for your positive feedback.
Here at Direct Clothing, we work hard to maintain high standards and to get orders out quickly and efficiently. We are delighted that this has been reflected with your order.
Direct Clothing Team
Antwoord van Directclothing
Thank you for your positive feedback. Here at Direct Clothing, we work hard to maintain high standards and to get orders out quickly and efficiently. We are delighted that this has been reflected with your order.
Direct Clothing Team
Antwoord van Directclothing
We would like to thank you for taking the time to leave a great review.
Direct Clothing are pleased to hear you are satisfied with the quality of the garments and delivery process, as we take great pride in this and are happy to hear it has been reflected with your order.
Direct Clothing Team
Good Job
Great job. Delivery superb. However, try to incorporate exchange in your policy.
5 augustus 2025
Antwoord van Directclothing
Thank you for taking the time to leave a review, we are happy to hear that you are pleased with our overall service. We acknowledge your feedback regarding exchanges.
Direct Clothing Team
Antwoord van Directclothing
Thank you for your kind review.
Direct Clothing are happy to learn you had such a positive experience when ordering and we really appreciate your review and feedback.
Direct Clothing Team
Easy to order…
It is very easy to order school uniforms from here but it is a shame they never reopened the shop after Covid so you could get your child to try stuff on for size. Especially for the personalized PE kit. You have to guess and hope it fits. Returns are easy but then you have to keep paying postage if you need a different size. They are helpful on the phone if you ring for advice.
28 juli 2025
Antwoord van Directclothing
Thank you for taking the time to leave a review, we are happy to hear that you are pleased with our overall service.
Direct Clothing Team
The CS team responded to my enquiry…
The CS team responded to my enquiry quickly and my orders arrived promptly, but the prices are too high!
1 augustus 2025
Antwoord van Directclothing
Thank you for taking the time to leave a review, we are happy to hear that you are pleased with our overall service and we acknowledge your feedback regarding the prices
Direct Clothing Team
Very helpful and efficient service 👌
I was missing one item from my order but staff was so efficient to respond my request and to arrange this item post to us.
31 juli 2025
Antwoord van Directclothing
Thank you for your kind review.
Direct Clothing are delighted you found the delivery quick to be efficient and had a positive experience with our customer service team, as this is one our goals.
Direct Clothing Team
Antwoord van Directclothing
Thank you for your kind review.
Direct Clothing are happy to learn you had such a positive experience when ordering and we really appreciate your review and feedback.
Direct Clothing Team
Antwoord van Directclothing
Thank you for taking the time to leave a review.
We appreciate your feedback. Direct Clothing are glad that you had such a positive experience with us and are glad we were able to provide fast delivery.
Direct Clothing Team
What online ordering should be
Straightforward ordering and speedy delivery. Received within 36 hours of payment and was exactly as expected.
21 juli 2025
Antwoord van Directclothing
Thank you for taking the time to leave a review.
We appreciate your feedback. Direct Clothing are glad that you had such a positive experience with us and are glad we were able to provide fast delivery.
Direct Clothing Team
Efficient Service
Efficient Service. All clothing ordered was in stock and forwarded the same day to my address.
29 juli 2025
Antwoord van Directclothing
Thank you for your kind review.
Direct Clothing are happy to learn you had such a positive experience when ordering and we really appreciate your review and feedback.
Direct Clothing Team
Good
I have previously purchased my daughter's school uniform from this company before her school switched to a different online provider. This year,I returned to order my son's uniform. Based on my past experience, the quality of the uniforms has always been very good, and in my opinion, is better than that of the new provider. The only area, I feel could be improved is customer service, as email responses have not always fully addressed my queries, which makes the service feel a little less personal. Other than that, we have been very happy with the uniforms so far.
28 juli 2025
Antwoord van Directclothing
Thank you for your kind review.
Direct Clothing are happy to learn you had such a positive experience when ordering and we really appreciate your review and feedback. We take on board your feedback regarding our customer service email responses and are working to improve this.
Direct Clothing Team
Antwoord van Directclothing
Thank you for your kind review.
Direct Clothing are happy to learn you had such a positive experience when ordering and we really appreciate your review and feedback.
Direct Clothing Team
Helpful and Friendly Service at the Westbourne House School Uniform Shop
The staff at the Westbourne House School uniform shop were friendly and welcoming. They took the time to answer my questions and gave clear information, which made getting everything my son needed quick and easy.
21 juli 2025
Review zonder uitnodiging
Antwoord van Directclothing
Thank you for your kind review.
As a team we go above and beyond to create a positive experience for all our customers. It is great to see this has been reflected with your experience when visiting our onsite shop.
Direct Clothing Team
Helpful and friendly
Rachel was so helpful - she was very patient and kind with my son (who has a clothes sensitivity) which made the uniform fitting an easy experience.
23 juli 2025
Antwoord van Directclothing
Thank you for your kind review.
As a team we go above and beyond to create a positive experience for all our customers. It is great to see this has been reflected with your experience when visiting our onsite shop.
Direct Clothing Team
Faulty offer codes
Faulty offer codes
Offer code selected though link, but it would not apply at checkout even though all conditions met. Tried asking customer support 3 times with zero response
10 juli 2025
Antwoord van Directclothing
Thank you for your review, we understand that our Customer Service team have now been in touch with you.
Once again please accept our apologies for the delay in getting back to you from your original email and thank you for your understanding.
Direct Clothing
Dit is Trustpilot
Iedereen kan een review op Trustpilot achterlaten n.a.v. een ervaring met een bedrijf. Gebruikers hebben het recht om hun feedback op elk moment te wijzigen of te verwijderen, en elke gepubliceerde review is zichtbaar zolang het account van de betreffende gebruiker actief is.
Wij beveiligen ons platform met behulp van toegewijde specialisten en slimme technologieën. Lees meer over hoe wij nepreviews bestrijden.
Lees meer over Trustpilots reviewproces.
Hier vind je 8 tips voor het schrijven van een goede review.
Verificatie helpt ervoor te zorgen dat echte mensen de reviews schrijven die je op Trustpilot ziet staan.
Beloningen aanbieden voor reviews of een slechts een bepaalde groep mensen vragen om een review te schrijven, kan de TrustScore beïnvloeden. Dit is in strijd met onze richtlijnen.