The courier lost my parcel, Chloe at Direct Clothing spent a long time on the phone to them trying to track it. She was so helpful and went out of her way to make sure my replacement parcel arrived be... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
Website needs to be updated, doesn’t show updates about delivery and returns Ni online process of return. Quality of clothes is good, but way expensive than top brands in UK
Bedrijf heeft geantwoord
Ordering school uniform.. any parent’s worst nightmare! I can honestly say, I have been SO lucky throughout this whole process, because it’s been easy.. even when colours and sizes haven’t been r... Toon meer
Bedrijf heeft geantwoord
We’ve used Direct Clothing for several years now without fault. Orders are always prompt, accurate and excellent quality. On this most recent order, there was a small mixup, they were super helpful a... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Direct Clothing has been established for over twenty years as an independent clothing supplier offering a wide range of products including school uniform, sportswear and corporate/promotional wear. We pride ourselves on offering an efficient, reliable and personal service to our customers and are confident that, as well as being impressed with our level of service and quality, you will also find our prices highly competitive. Please contact us to discuss your requirements by emailing sales@directclothing.co.uk Direct Clothing will be happy to provide free advice and guidance or give you a quote online. Direct Clothing currently runs school uniform shops in private and state schools throughout the UK.
Contactgegevens
Dixon House, Old Heath Road, WV1 2BF, Wolverhampton, Verenigd Koninkrijk
- 01344872299
- customerservice@directclothing.co.uk
- directclothing.co.uk
4,3
Uitstekend
662 reviews
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Great Supplier
As the only supplier to get uniforms for my son's school I was a bit dubious to buy online. But my experience buying from Direct Clothing has been excellent. It's not very often they run out of stock and if anything needs to be returned there is no hassle.
20 augustus 2025
Antwoord van Directclothing
Thank you for your kind review.
Direct Clothing are happy to learn you had such a positive experience when ordering and we really appreciate your review and feedback.
Direct Clothing Team
Wrong item delivered.
I ordered a senior school plain grey skirt for my daughter. A junior school pleated, checked skirt was sent, despite the correct skirt on the delivery note and order confirmation. I emailed direct clothing but had no response. I therefore had to pay to return it, re-order the correct item and pay further postage to have the correct one sent - all in all, postage for one skirt therefore cost me approx £15!
Although the skirt received is great quality, communication & customer service was not.
27 augustus 2025
Antwoord van Directclothing
Thank you for taking the time to leave a review.
We're sorry to hear you have not had the best experience with Direct Clothing. We will take on board your concerns and feedback and have processed a refund for your last shipping for your order
Direct Clothing
Missing item - quickly resolved
In spite of an item missing on the original order a replacement was sent out fairly quickly.
19 augustus 2025
Antwoord van Directclothing
Thank you for your kind review.
Direct Clothing are happy to learn you had such a positive experience when ordering and we really appreciate your review and feedback.
Direct Clothing Team
Antwoord van Directclothing
Thank you for your kind review.
Direct Clothing are happy to learn you had such a positive experience when ordering and we really appreciate your review and feedback.
Direct Clothing Team
Easy to order and delivered to the door.
26 augustus 2025
Antwoord van Directclothing
Thank you for your kind review.
Direct Clothing are happy to learn you had such a positive experience when ordering and we really appreciate your review and feedback.
Direct Clothing Team
Antwoord van Directclothing
Thank you for your kind review.
Direct Clothing are happy to learn you had such a positive experience when ordering and we really appreciate your review and feedback.
Direct Clothing Team
Returns and delivery take an eternity
Returns and delivery take an eternity. I still haven't received my order from August 21st, or any correspondence regarding it.
Emails also either take an eternity or there's no response. The phone system, when calling is also inefficient.
14 augustus 2025
Antwoord van Directclothing
Thank you for taking the time to leave a review.
We're sorry to hear you have not had the best experience with Direct Clothing. We will take on board your concerns and feedback
Direct Clothing
Antwoord van Directclothing
We would like to thank you for taking the time to leave a great review.
Direct Clothing are pleased to hear you are satisfied with the quality of the garments and delivery process, as we take great pride in this and are happy to hear it has been reflected with your order.
Direct Clothing Team
Poor experience and high prices but forced to purchase due to school’s uniform policy
Kids grow fast, so sizes often don’t fit. Making customers pay to return items is unfair and not what people expect from online shopping today. The exchange process is frustrating—there’s no easy way to swap items. Instead, customers have to cancel their order, wait for a refund, and then buy the item again. And when they do, they’re charged again for delivery. On top of that, the prices are higher than similar products sold on other websites. This mix of poor service, high costs, and extra fees makes it a very unpleasant experience.
21 augustus 2025
Antwoord van Directclothing
Thank you for taking the time to leave a review.
We're sorry to hear you have not had the best experience with Direct Clothing. We will take on board your concerns and feedback
Direct Clothing
good experience as my first order
20 augustus 2025
Antwoord van Directclothing
Thank you for your kind review.
Direct Clothing are happy to learn you had such a positive experience when ordering and we really appreciate your review and feedback.
Direct Clothing Team
Antwoord van Directclothing
Thank you for taking the time to leave a review.
We appreciate your feedback. Direct Clothing are glad that you had such a positive experience with us and are glad we were able to provide reliable delivery.
Direct Clothing Team
Ordered something but not been told…
Ordered something but not been told when it will arrive or when the shop is open. Dreadful communication as usual.
20 augustus 2025
Antwoord van Directclothing
Thank you for taking the time to leave a review.
We sincerely apologise that the reintroduction of our new onsite shop did not proceed as smoothly as anticipated. We are actively reviewing this process to ensure improvements in future orders and communication.
Direct Clothing Team
Great quality product
Great quality product, shame the courier left it on the doorstep! We were lucky it was still there.
19 augustus 2025
Antwoord van Directclothing
Thank you for leaving a fantastic review.
We love to see you are happy with the quality you have received as we are determined to deliver the highest of standards at all times.
We have fedback to our courier partners as a signature should have been obtained by them.
Direct Clothing Team
Antwoord van Directclothing
Thank you for taking the time to leave a review, we are happy to hear that you are pleased with our overall service and glad that you find our website user friendly.
Direct Clothing Team
No size chart, Charge shipping every time
The website is not hard to navigate indeed but there is no size chart on most items, eg, no lengths and sleeve lengths for the pullover, no hip size for the PE shorts. And since there is no shop for trying items on, you can only order based on guess work.
Although the address is local, you cannot pick up from the office. You HAVE TO pay for shipping. So when you want to change to a different size, you have to pay for shipping again. I would say that is not fair!!
1 september 2025
Review zonder uitnodiging
Antwoord van Directclothing
Thank you for leaving us a review
We're sorry to learn that you are not pleased with the shipping costs associated with your orders. We have worked hard to keep our costs down for delivery, since the school took the decision to close the onsite shop. We were instructed by the school that Direct Clothing provide parents an online only service.
All the stock is held at our fullfillment centre based in Wolverhampton and unfortunatley we do not have the capacity to have orders collected from the admin office.
We have taken on board your feedback regarding sizing guides and are looking to improve this
Direct Clothing Team
Sent wrong item
15 augustus 2025
Antwoord van Directclothing
Thank you for your review.
We are extremely sorry to learn this, if this has not been resolved please contact us directly
Email: customerservice@directclothing.co.uk
Telephone: 01344 872299 Hours: Monday to Friday 9am-5pm
Direct Clothing Team
Apologies in advance
Apologies in advance, but...Purchasing bare minimum because of poor quality and sizing total disappointment. I wouldn't purchase if school would not dictate it. We are facing now a skin condition since last year (and medical bills), when my son first started using uniform, that simply doesn't go away.
4 augustus 2025
Antwoord van Directclothing
Thank you for taking the time to leave a review.
We are sorry to hear you are disappointed with the quality of the garments you received. Here at Direct Clothing, we take great pride in the quality we offer.
We are sad to see this has not been reflected in your order.
I have not receive the jumper l ordered…
I have not receive the jumper l ordered for yet, l am still waiting for it to be delivered.
4 augustus 2025
Antwoord van Directclothing
Thank you for your review.
We are extremely sorry to learn this, please contact us directly so we can rectify this issue for you
Email: customerservice@directclothing.co.uk
Telephone: 01344 872299 Hours: Monday to Friday 9am-5pm
Direct Clothing Team
Antwoord van Directclothing
Thank you for taking the time to leave a review, we are happy to hear that you are pleased with our overall service.
Direct Clothing Team
Amazing services
13 augustus 2025
Antwoord van Directclothing
Thank you for your kind review.
Direct Clothing appreciates your feedback and we will continue to provide excellent service with every order, to ensure customer satisfaction.
Direct Clothing Team
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