Direct Sale Reviews 

Fantastic service, clear communication, and our couch looks brand new again.

On time delivery. Product was in good condition.

Great Company to buy from & prices were very competitive. Good arrived so quickly to :-)

Got what i expected, thank you

This request for review was difficult to determine in that I have made two separate purchases from this vendor. The first was poor quality and the second has been something of a saga. On the 21st June I purchased two window awnings and this order is still unfulfilled (according to the website). Not only that but this organisation has not responded to any of my emails or online requests for information aout the status of the order. I tried to call them on the published telephone number and received (twice) a recorded message to the effect that the number was no longer in use. I have reported this up the line and will take it further if I have to.
UPDATE: As you can see I received a reply from Direct on Sale. So this response relates to their reply and the lack of notification associated with this. I have been informed by one of DOS customer service people that I have been refunded the amount paid for the awnings. Not correct, the refund went to Afterpay who have not replied to any of my questions. Certainly have not refunded the amount.
I have since purchased and received two of these awnings from another supplier and yesterday I mysteriously received two more (no warning or notifications) on the doorstep. Given that there is no reference to where they came from, I am still not sure whether someone has made a mistake from the new supplier or whether these are the originals.
SO NO MR DIRECT ON SALE THIS IS NOT RESOLVED

Excellent service, but I need to check spam folder so I do not miss email notifications. I guess its with everyone these days

Haven't got back to me on my enquiry of ETA of goods. I have no idea what's going on

Easy to search and order what you want….
Would recommend 👍🏻

everything i have bought has been well packed ,arrived quickly and worked well

Ordered and delivered same week.Kept informed every step of the way

It’s been 22 days since I ordered my device I have requested an eta several times and never get a response absolutely hopeless for a caring business

I received confirmation of my order and payment 11/4 but I’ve never received my order or notification of when I might expect it to be delivered 😩

Terrible experience.
Placed two orders on 13th of April.
I cancelled an order immediately after purchase which was fine. Since then I have not received a refund for the cancellation nor have I received goods for the one order I placed.
No email for my invoice either.
No Contact or communication.
I will be raising a disputed transaction claim with my Bank.
Would not recommend to buy from this website.

EXTREMELY poor customer service. Refuse to reply to any emails or fix any problems.

I purchased a week ago, still no confirmation of order, no email of estimated date of delivery and no way of contact until receiving an email asking for a review.

I have not yet received a Tracking code after 7 days or any indication when I should expect delivery.

As usual delivery was fast and the quality of the item excellent. I have purchased many items from this company and have always been very satisfied

A very smooth process of ordering and receiving the items I wanted.

Very easy to order, quick to despatch, and swift delivery. What's not to like.
Many thanks Direct On Sale

Kept advising status of order and updates on delivery - very well done!