Direct Window Co. Reviews 770

Excellent service from the sales rep. The door we chose, we felt we got at a good price, so went ahead. The door got fitted much sooner than we expected. Great service from the door fitter, very professional job and took the old door away too. I would recommend Direct Windows.

We placed an order with this company for glazing for our extension and repeatedly checked the order spec with the sales person before we paid our deposit. We checked it again when the measurements were taken, and double checked all the paperwork to ensure it was accurate. The colour was confirmed multiple times via email, in person, and on the paperwork. A week before our expected installation, we chased the order to check on the progress. To our shock, we were told direct windows could not fulfil the order. We were taken aback - it had taken nearly 5 weeks to find this out, and it would have been longer had we not chased it. This apparent ‘human error’ from direct windows has not only wasted our time, but more importantly it has caused significant problems for our building project as we’ve had to delay the next stages whilst we source alternatives. It should be a basic requirement for a company to know their products and check orders when they are placed but apparently that is too much to ask. To make matters worse, we had to repeatedly chase them to get our deposit back. It was a huge mistake choosing Direct Windows and one we won’t make again.
The reply from Direct Windows below is really telling - if they know their product catalogue is subject to constant variation then they should make customers aware of that and check orders when they are placed to make sure they can fulfil them. Had they done that, it would have avoided our issue entirely. And, although the timeframes are beside the point of our complaint, the sales person never stated that this could take longer or that it was an estimate (despite me pressing him on the timeframe he quoted) nor that ‘black’ is a bespoke colour. It seems they just tell customers anything to get the sale, and then the excuses start once you’ve paid your money. And to not compensate us in any way for the significant impact their error has had on us really demonstrates the poor company that they are. We are glad that we found this out now before spending a large amount with them.
** Update **
Since writing this review Direct Windows have amended their reply below to offer a free upgrade to bifolding doors. It’s interesting that this offer was not forthcoming 3 weeks ago when we originally complained and were met with complete indifference. Unsurprisingly it has only arisen since I wrote my Trustpilot review.

Shocking after sales. Made 3 appointments so far for them to replace a window sill that they scratched when installing and also faulty mechanism on other window. I have taken time off for these appointments and they have not turned up. In addition, tried to tell me I had caused the damage myself. Awful. DO NOT USE THIS COMPANY.

I want to replace the doors, both the front and back doors, because they're old. The first time I asked for a quote, no one responded. I emailed them a second time, and the salesperson called and told me to go to the showroom and they'd help me. I recently got out of the hospital and can't drive anywhere, so I emailed a third time. Someone called again and said, Okay, if you can't leave the house, I email you a catalog so I can choose something and then he give me a price. So far, I haven't received anything. And another company not only showed up the next day, but they sent an installer instead of a salesperson who measured everything precisely, advised me, gave me the exact price, including installation, and gave me a date for the door installation.So I don't recommend Direct Windows because you can't even get through the sales process, which is what they should care about most, I don't even want to think about what happens later if something breaks.

Really solid door for the price.
Fitter arrived on time and did a great job. Also tokk old door away and left my home clean and tidy.
My account number R70333

Neil was professional and good quality work.

Order no 70380

Fantastic company to deal with very efficient and good quality products. Staff friendly and very supportive. Highly recommended.

We have been dealing with the New Build Customer Care team trying to get them back to an issue with our new build Bi Fold doors. We reported the issue in May and despite calls, emails and two engineer visits we are no further forward 3 months later. Latest update is the engineer is now off sick, not a great experience at all.

From first walking in their Blackpool show room to finally signing off on the finished front door completely satisfied with the professional, efficient and polite service I received top marks to the sales team and the fitter making me feel like I was a valued customer unlike so many businesses who don't seem to care whether you used them or not can recommend them on all points including excellent products at reasonable prices and great service throughout thankyou Direct Window Company, Blackpool

I had 6 new windows fitted to my bungallow in Lytham St Annes in July 2025 job reference number 70321. I can say without hestation that the experience from my first getting in touch with Direct Windows to completion was first class. The fitters James and Lee where both polite, professional and friendly and left my property as clean and tidy as when they arrived.

No pressure when visiting showroom, from getting quote, to fitter Liam who was a great guy, clean hardworking, very polite. Everything was easy from start to fimish & we are really pleased with our windows & doors. 70215

I recently had Windows and Door replaced by Direct Window Co. Contract 70310. The whole experience from the advice from Martin and fitting by Ian was superb. The quality of the products I believe to be the best available on the the market today

Communication and professionalism following my initial enquiry from everyone involved to the satisfactory completion of installation of a window and door was faultless. The back door makes it so much easier to access a ramp for wheelchair access. Fitter Rhys was friendly, punctual, helpful and tidy. The company was recommended by a neighbour and I would have no hesitation in recommending it.

Ordered my window, came and measured up and was fitted two weeks later at the time specified. Lee came on time and did a great job.

Arrived on time, windows look great, high quality, installation team were really efficient

Great job by James & Al, left them to fit 10 windows and a door whilst I was at work, left everything tidy and the windows are perfect. Very easy process from start to finish.
Highly recommended!
70202

Excellent service from the sales team explaining options. Placing order and timescale for installation. Fitters were great and tidied up. Explained the use of the windows.

Used Direct windows for the first time and was highly delighted with the results. Had two windows and two doors fitted and the quality of the workmanship was excellent. We did not have to wait long for them to be made so we're really pleased with the whole experience. I would recommend Direct windows to anyone.

Very organised and went smoothly plenty of information from start to finish

We are very pleased with our dealings with Direct Windows, from our visit to the showroom in Preston to the actual fitting of the door. The fitter, Lee, was very pleasant and obviously knowledgeable and efficient.