Shocking customer service, order a pair of motorcross boots 3 weeks ago, had no phone call no email to tell me they was out of stock, just left me to wait for a parcel that isn’t coming. Won’t order f... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
Dirt Store quickly sourced a Hinson clutch hub & pressure plate and price matched two cheaper shops. Lauren personally organised the shipment, which arrived within a couple of days- plenty of time t... Toon meer
Excellent service throughout. I found very reasonably priced Xmas presents for my stepson, I emailed to ask re. Sizes and recieved an email back first thing next morning, with general size guide and o... Toon meer
We ordered a chest protector on 7 April and it stated delivery would be 11 April, but it didn't arrive. I emailed on 12 April to chase with no reply, again on 14 April when I was informed they woul... Toon meer
Bedrijfsgegevens
Geschreven door het bedrijf
As avid riders ourselves, we understand the thrill and excitement that comes with hitting the track! Our mission is to provide you with top-of-the-line products and exceptional service to fuel your passion for off-road riding. Whether you are a seasoned rider seeking the latest high-performance gear or a beginner looking to kickstart your off-road journey, we have something for everyone.
Contactgegevens
Verenigd Koninkrijk
- +44 (0) 1323846521
- sales@dirtstore.co.uk
- dirtstore.co.uk
3,8
Goed
115 reviews
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Heeft 50% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 48 uur
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Very fast delivery & customer service is exceptional
Very fast delivery, had an issue which I needed to speak with customer service they went above and beyond to resolve. Highly recommended and will be purchasing in the future.
27 mei 2025
Antwoord van Dirt Store
We are please to hear your experience with Dirt Store was great!
We look forward to receiving your next order soon.
Kind Regards
Lauren
What a Fantastic company
What a Fantastic company. Very satisfied with my recent purchase of a duo 16” 🤘the customer service from the team will have me back when the kids need an upgrade. Thank you very much.
16 mei 2025
Review zonder uitnodiging
Great company
Great company, always have what I need in stock and fastest delivery on the market - always competitive too!
27 december 2024
Ease of transacting business
I bought some gloves as a Christmas present but got the size wrong and had to return them. The purchase and returns process was easy and painless. Thank you Dirt Store and Lauren for making it easy to do business with you.
7 januari 2025
Review zonder uitnodiging
Gift card purchased for a Christmas…
Gift card purchased for a Christmas present. The transaction via the website was straightforward and redeemed without issue. Dirt Store has a great selection of products and had everything my husband wanted in stock. Thank you guys!
25 december 2024
Received parcel with broken replica…
Received parcel with broken replica bike contacted Lauren at customer services she arranged replacement straight away in times for Xmas this lady went out her way to arrange this result one happy grandson she is a credit to this company xx
23 december 2024
Review zonder uitnodiging
Amazing
I'm purchased a trouser,the quality amazing, extremely quick delivery, very happy, trouser is exactly as the photos at the main site on dirt store,even better ,10 ⭐⭐⭐⭐⭐⭐⭐⭐⭐⭐ from me
6 december 2024
Review zonder uitnodiging
Great customer service
Had a very good experience just recently after ordering from Dirt store. The package was returned to sender after 3 failed attempts to deliver. The courier company was very unhelpful and I was unable to collect from the depot ( Mon to Fri only!!)
Dirt store re sent the package using a different courier and I received it next day. Customer service was very helpful and informative which is lacking these days generally. Am very happy with the product and will not hesitate to use them again.
19 november 2024
Review zonder uitnodiging
Fantastic service from start to finish…
Fantastic service from start to finish . Great price for a great product .
25 oktober 2024
"Apico " bike stand .
Bought "Apico "
Trail bike stand for my fat tyre bike ..
Great fit ,stands up with great stability...
Delighted 😁✨💯
Many thanks 🙏
Dirt store..! 🙋
Craig ( Happy customer 😉)...
🥇🏆
6 november 2024
Review zonder uitnodiging
Excellent service throughout
Excellent service throughout. I found very reasonably priced Xmas presents for my stepson, I emailed to ask re. Sizes and recieved an email back first thing next morning, with general size guide and offer of a call to discuss best sizes for him height weight etc! such a personal service for an online shop. Great
21 oktober 2024
Review zonder uitnodiging
Ordered a plews tyre turned up all…
Ordered a plews tyre turned up all squashed out of shape not best pleased
9 oktober 2024
Review zonder uitnodiging
Antwoord van Dirt Store
Darren,
Thank you for taking the time to leave us a review.
We are sorry to hear your tyre turned up not as you expected.
When packaging items to send we package securley and safely. On this occasion is seems the tyre may have been poorly handeled by the courier.
We havent had any contact you, please contact us at sales@dirtstore.co.uk. We will endeavour to resolve this.
Kind Regards
Lauren - Dirt Store
Quick delivery and great customer…
Quick delivery and great customer service.
I had to exchange an item as it was the wrong size. The communication was great and the process was really easy.
25 september 2024
Prompt delivery at a good price just…
Prompt delivery at a good price just need to use the item but all looks good 👍
24 september 2024
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