Discount Computer Depot Reviews 

NEVER BUY FROM DISCOUNT COMPUTER DEPOT!!! My laptop never fired up as it would not charge. The company refused to give me a refund but offered an exchange if I sent back the defected product at my expense! I refuse to pay the shipping cost to send back the defective product. They are an absolutely horrible company!!!

1-Star Review — Discount Computer Depot

Save yourself the headache. I bought a "REFURBISHED" (I use that term loosely) HP ProDesk 600 G4 from Discount Computer Depot in August 2026 and ended up doing their quality control for them.

The BIOS was still on a 2019 version with a known Secure Boot bug, and 17 critical updates (chipset, storage, network, graphics, keyboard/mouse) had never been installed — work that's supposed to happen before a "refurbished" PC ships. I also found TPM error logs dated three days before I even received the computer, meaning the problem existed before it left their hands.

Less than a month later, the RAM failed with a hardware fault. I spent over 6 hours personally diagnosing which stick was bad — removing, reseating, and running individual memory tests — because they wouldn't ship a replacement without proof. When I asked for a 32GB upgrade to compensate for my time, they refused, calling it "just remote troubleshooting support."

The replacement RAM took over a week and multiple follow-ups just to ship, and arrived in a thin paper envelope with zero anti-static protection — for parts replacing a hardware failure. To make it worse, the replacement RAM was slower than the original (a downgrade they didn't disclose or offer any compensation for).

If you buy from this company, budget extra time to do their refurbishing job for them, and don't expect them to make it right when something fails.

SCAMMERS They never sent me the item, then Mike Kelton the manager was rude, refused to refund me, and said he does not care the item was lost or not sent. STOLE HUNDREDS OF DOLLARS FROM ME!!

In March of 2025, I purchased a Dell Mini Tower (or so I thought) for my second home. When it arrived, it was a Micro Tower. Concerned about the size, I called in and told the salesman it was wrong. He told me it was listed wrong on the website! I said I was very concerned that it would be strong enough to support my 2 24” screens and the programs I wanted to put on it. He said it should, but he said I could send it back, but they didn’t have any Mini Towers in stock. I didn’t want to wait, so I told him I would try it. I ended up moving back to my other house and the Micro was barely used (to check email a couple of times only). Recently, I have moved back and am using the Micro a lot. Now, while trying to work, the computer just keeps shutting down, indicating that I was right in the first place. Customer service said I am 10 weeks beyond warranty so they won’t let me trade it in. I told them I hadn’t used it in the last year to find its faults, but they didn’t care. So, now I am stuck with a computer that doesn’t work.

This is a fake website. They don’t ever actually ship you an item lmao. Apparently my item was finally loaded onto a delivery vehicle and the company did a return to sender an hour later 😂😂I just filed a dispute with my bank and got the money back

Got a desktop from Wallmart for $100. Was exactly what I needed and it worked great for nearly my whole warranty period. It died, and I contacted Discount Computer Depot. The customer service was great, very friendly, personalized, and helpful. They tried to help me troubleshoot on a long phone call, and when they determined that there was nothing that could be done to revive the computer, they sent me a replacement. I had some issues connecting my old monitor to the replacement and they helped me troubleshoot that, too. It ended up I needed a different cable and they sent that out to me right away. I’ve been using the replacement desktop for 2 years now. It’s now time to upgrade to a new one, and I will be buying one from Discount Computer Depot again! Thank you!

I bought a computer from them on march 21th 2026, and the screen started to flashing, their products are terrible, this company is a scam, please do not buy from them, do not waste your money buying from them.

Their refurbished laptop (13 inch Lenovo ThinkPad) came in awful condition even though it was rated good. They would not give real pictures before purchasing and it was said to be in ideal condition with everything working properly. I had to buy a bunch of stickers to cover the scratches all over the body. 3 weeks into use the CMOS battery dies. They were not willing to give any sort of partial refund, shipping, or send parts to fix the issues. Really disappointing because their prices were really good. You WILL be disappointed.

If I could give them less than one star, I would. Five months ago, I bought a computer from them with a three year warranty. Three months after purchasing, it randomly stops working. We go through three weeks of trouble shooting before I finally just had to send it in and get it replaced. They replaced it with a different computer. I wasn’t super upset, because they were pretty comparable, until I realized the one they replaced it with didn’t have a camera. As a college student, that is a must. It took 13 emails from me genuinely BEGGING for them to either refund me or send me the computer I originally ordered, for them to finally send me another computer, which was STILL not the one I purchased originally, but it has a camera. Just got it today and it can’t hold a charge for more than three minutes. To say I’m frustrated is an understatement. This has been a nightmare. It has affected my work, my education, and my emotional well being. Please do not purchase from this awful company.

The computer came in a very sturdy, well packed box today, with air pack insulation. On first inspection it looked as if it was brand new. I was very impressed. We hooked it up and everything worked as it we expected. An exceptional buy for the money. Thank you.
Peter D.

100% Solid, over 10 years counting, purchased over six (6) computers from Discount Computer Depot (Texas), including a few weeks ago and months prior, never-ever any issues whatsoever, plus insurance available, very cost effective as well, monster savings, staying with them no matter how much money I earn.
Customer Service is also damn good, punctual, accurate, respectful, and, as commented above, never-ever any issues whatsoever with products, customer for life, period.

Shipped me a dead laptop. 2 batteries are dead dead. No charge at all. They offer a couple bucks refund to cover a cheap aftermarket battery from ebay. Not labor to open up and change internal bat. They warranty says they check for 80% battery. Well that's not true . Huge PIA. Not worth the hassle. There's a reason they are cheap. I would not recommend

YOU KNOW I GAVE THIS WEBSITE A CHANCE AND 4 RETURNS LATER STILL NOT SATISFIED DONT HONOR THEIR WARRANTY TRYING TO GET ME TO PAY MORE MONEY FOR WHAT I ALREADY PAID

I recently bought a Dell i7 desktop from Discount Computer Depot off of their Ebay page. I'm I took screenshots of it because the ad has disappeared since I made my purchase a week ago. It doesn't even show in my purchase history and I have an email confirmation from Ebay. I got my computer early, March 14th, and it came well-packaged. My desktop was supposed to have 16g of ram but the one I got only had 8g. The CD tray also sticks. Have to use a paperclip to open it. I contacted Discount Computer's customer service, spoke with Jennifer about the ram discrepancy. She said that I didn't select the 16g option. I told her that there weren't any options. Just the one click to add it to my cart. We went round and round about this, with her offering nothing to compensate for their error. I would have even settled for a ram disk at cost. She acted like their false advertising was my fault. The ad she sent me was hugely different than the one I saw and made my purchase off of. I can only surmise that many have had the same issue with them. I did report them to Ebay as well. I wish I would have found this page when I was considering purchasing it. I have NEVER had such an experience on Amazon, Etsy, Temu or even Walmart. I have a product problem, they are on it.

It is simply a scam, misleading advertising, you buy an item and they send you another and it is very damaged and not very functional. I bought a Lenovo t470s and they sent me a Lenovo L470, in condition to be thrown away. Before buying from this seller, look at the comments, this seller. it is not reliable.

At the end of 2023, I purchased a Dell Laptop Latitude from Discount Computer Depot for nearly $300.00, I was not working, and I did not want to pay for a new computer at the time. My goodness this computer they sent me was very old and heavy, but I could deal with it if it works properly. Specially, it is the first time that I bought a refurbish computer my expectation was very low. But it arrived over heated that one I was not anticipated. I had called and spoke to 3 different technicians at the different time they told me about the people in the warehouse miss handled the machines before sending them out. It took me sometimes because I was very busy to return it to them within a month. I had to pay to return it for another one. Finally, I had time to send it back. I used FedEx to send it back. They sent another one back within 2 weeks Equally over heated. Today which is January 3, 2024, by 2:30 PM I finished talking to one Technician name Michael Mobley. A very rude man. Even though I was unhappy about the situation when I called, I was very polite explaining to him that the second computer that they sent me overheated again. Instead, he blames the broken machine to my house. He said to me something must be causing the computer to overheat at your house. I said to Michael they sent the computer partly charge to my house enough that I can set it. That makes no sense that something is overheated the computer at my house when I have not plug it to charge yet. At the end of the conversation, Michael Mobley at discount Computer Depot told me to pay again to send it back to discount computer depot. He will not give me another unit, but he will work on the same unit to retest again. Michael Mobley said if it is not overheated when he tests it at his end and will return the same computer to me. He will not exchange for another one. It is not a good thing to spend that extra money for shipping and come across rude people while they have you going through it. I will not buy any refurbish computer from discount computer depot or another company that is a waste of time. Discount computer selling these junk machines to people and have very unprofessional people working for them. It is very, very sad!!!

Ok here it goes as it did. I bought a problem with this company. I purchased a machine from them. It was a laptop. The first laptop had issues with the function keys not working. Also the plug that goes into the laptop was unplugging all the time. I sent it back. Then I got the second lap top and the Microsoft license was not activated and The function keys didn't work again. Now I am on the 3erd laptop and the bios battery was dead. I decided to change the battery on my own. DO YOU WANT TO GO THROUGH THIS? They ended up giving me 30 off the machine at the end.

I ordered a computer from them around first of July well it never arrived. So they agreed to ship a replacement. I asked this company to please make it to where Fedex would need the signature of the person receiving said package if i wasn't home. Well the date it's showing package as being delivered Fedex wasn't even at my home. I don't know where the Laptops are. They aren't wanting to reimburse me. I've filed with Paypal, bbb.org, fedex and seeing who else i will need to go through in order to get my funds back. BEWARE OF THIS COMPANY. I should have read reviews before ordering because i see the same thing has happened before. This isn't the proper way tp run a business. I don't know if it's this company fault or Fedex. I just want my money back. I was out of town on the day the delivery was supposed to happen but my son was home and my neighbors were watching also for me. No package was delivered

Is a trustworthy, responsible seller. Thanks.

HP CHROMEBOOK SAID IT WAS A TOUCHSCREEN ITS NOT AND THE MOUSE DOESN'T WORK