Discover Queensland Reviews 

Quick, easy and secure booking process. Great value holiday deal at The Star Gold Coast.

Great price and very friendly helpful sales officer.

The air conditioning in the Ramada was very cold and the fan was very noisy and could not be turned off it spoiled the stay for us.The wifi was not working for 2 days and after complaining several times an attempt was made but the performance was very poor.
These 2 things spoiled our stay and we would not consider going back.

The receptionist was lovely to talk to an booked my accommodation quickly without any problems

Outstanding customer service and were willing to accommodate our families needs very well.

I had Mel help me and she was very helpful and friendly. I couldn't have asked for a better service and experience. I will be using Discover Qld again. 5 stars!

I found Gina very helpful, and very easy to deal with .

Quick, friendly, efficient service. Good rate given for the accommodation

Very friendly staff with active follow up and happy to help book the break, rather than send back to a website

Managed to book a special deal 7nights for the price of 5, late check out & bonus oz voucher. Booking was very easy with Discovery QLD, & staff were fantastic. So happy with the choice we had made at the time with Discovery QLD. Unfortunately we got to destination, only to find out the pool was closed for our entire stay, was told by The Star Residence reception lady to keep curtains closed, due to cleaners washing windows between 8-5, Monday- Friday, requested a ocean view & was given back view & was told that’s what you get for that price, washing machine left black marks on all white clothing, no contact from management at hotel to address issues, website never said pool was closed when made booking. The Star Residents Hotel never contacted us to inform us of this situation. After speaking with other guest arriving at hotel, reception was telling new guests that the pool will be open tomorrow. We were there for 7 nights & pool still not open. Only booked this hotel for the pool.
Room has double bed, not queen. Poor service at this hotel, will never go back there & will pass on on our disappointment to family & friends. Did not see any service staff or tradies on site fixing the pool during our entire stay for it to be up & running any time soon. Hotel are full of lies. Do not stay here.
Would like to thank staff at Discovery QLD who are trying to get some sort of compensation for this stay. Discovery Queensland staff have gone out of their way to contact the hotel, with still no response. Can’t thank them enough for the free voucher on the buffet lunch cruise, which was amazing. Nice to know they will keep trying to get a response from hotel & show that they really care. Discovery QLD have done their very best & have not forgotten about this situation & continue to keep us updated on the situation. Big thankyou to Melissa for our booking & Melenio for chasing up with the hotel & caring. Thanks again Discovery QLD.

Easy to book
Just wish that prices didn’t fluctuate too much from the advertised price

The staff dealt with were very helpful and informative on the venue.

Melissa Alaga was most courteous and helpful in arranging my booking

He answered ever question that I ask to have a better understanding of the tours that came with the packages deal

I went to book and when I paid the next screen came up and said something went wrong. Went to book again and the same thing happened. Then I find out I have been charged twice for the same booking, both which did not go through. Now I am trying to contact someone to try and sort out but all the lines are busy so have left a message

Molly was very knowledgeable and helpful. I will highly recommend and wouldn't hesitate to use again next time I am booking a holiday to Queensland

Molly was very good. Made it simple and easy

Had to book twice to enable booking to be confirmed. Was a little concerned that there had been a hack and my money would be gone!