Divan Beds Reviews 

I ordered my bed on the 5th of December via the Internet and paid in full. on the 9th of December I was sent a mail saying that our bed was in production. on the 26th of December I received an apology for a slight delay. while they. awaited confirmation from the transport team. on the 27th of December I received an email asking how my delivery had gone.. I had received no delivery and email them as such. I contact in again I was told that delivery would not be until the New Year. I I mailed them again this morning and received a reply stating that my order had been cancelled because they didn’t deliver to my address which isn’t in the Orkney Islands but in Buckinghamshire. I have never come across a company which treats it customers with such distain. They are total charlatans and I would advise anybody contemplating purchasing from them to find somewhere else. They are complete disgrace to British manufacturing.

No show Delivery - ordered 4th. November 2025 with delivery date confirmed for 2nd. December - rec eived update with time slot but no show
2 e-mail messages received with conflicting reasons for the no show and despite e-mailing the Company asking for new delivery date have received no further communication from the Company
No response to phone calls ( phone just rings out ) and there is no response to e-mails
Have raised a Section 75 claim with my Credit Card Company

Probably the worst Company that I have ever dealt with - STAY WELL AWAY FROM THIS COMPANY

I only leave reviews when something is extremely good or extremely bad — and this company unfortunately falls into the very, very bad category. I’m sharing this to warn others.

I ordered a bed with a mattress, and it took three weeks just to attempt delivery. The first delivery appointment never happened — no driver showed up, and I didn’t receive any text, call, or email about a cancellation. Yet they kept calling and leaving messages saying the delivery was coming, but it never did.

They then booked another delivery. The time slot was for the morning. On the same day, I received a call saying they would only deliver the base, and the headboard was still being manufactured. Nearly four weeks had passed, and now they suddenly tell me this?

When I asked when the headboard would be ready, they had no idea. So I cancelled the order and requested a full refund. They told me the refund would take 30 days, which is ridiculous.

To make things worse, even after I cancelled, the delivery driver still called me at 12:40 saying he was outside with my bed — clearly the company didn’t even bother informing the delivery team that the order was cancelled.

This whole experience was stressful, frustrating, and completely unprofessional.
Save yourself the hassle and avoid this company!

Do not buy from this company. I never recieved the mattress despite several delivery dates being arranged. The delivery company, Falcon2man, are dreadful. Each time a delivery was set they cancelled with excuses from delay, broken down van and powercut in the warehouse (not confirmed by Power networks). Not sure if the mattress was ever ready to be delivered but the communication from both companies was dire. I cancelled the order and was told I'd have to pay £60 fee but as they couldn't supply the mattress they were obliged to give a full refund. This was the most stressful purchase I'd ever made. I then ordered a great mattress from a well-known supplier and it arrived in two days with no hassle.

1 star is generous.

Delivery was 1.5 hours later than latest time which would have been fine but the quality recieved was horrendous.

Glue stains all over divan.
Staples sticking out everywhere
Broken drawers that cannot be used.

Nobody answers the phone and no apology.

DO NOT BUY FROM THIS COMPANY
I ordered a bed , delivery was arranged for 3 weeks time , the bed did not arrive . The delivery team number does not answer the phone or emails . I managed to get hold of customer services who told me that they couldn’t deliver the bed yesterday with no explanation , so they will have to get back to me at a later date with a new deliver time .
This was the WORST customer service that I have ever received from any company.
I asked to speak to supervisor to resolve this problem , but was told there isn’t anyone .
They will take your money , but will not deliver your bed . Do not be scammed like I was .

Absolute scam of a company. Avoid at all costs.
Take your money. Say they’ve sent something for delivery. Then say it’s still being manufactured. Weeks after ordering.

Then when I ask to cancel, they say they will charge an admin fee to do so.

Their website says delivery in days not weeks. Clearly
To keep everyone’s “admin fee”
Charges.

Then I kick off and get issued a refund. Apparently. Two weeks later still no money.

Charge back on my credit card going through currently.

Avoid avoid avoid.

Very rude,
The price was good but on delivery It was pretty obvious that the lift up lid of the ottoman was 2” shy of the base (2” short).
The guy on the phone just wanted me to accept the fault, he was rude and wouldn’t even discuss, offer a replacement or look at a video
Don’t trust these guys.
I’m a Retired kitchen fitter

The worst company I’ve ever dealt with. I ordered a bed in September and it didn’t arrive until November. I was given a delivery window of 10am–2pm, waited all day with no updates, messages or calls. The drivers finally arrived at 7pm.

On top of that, I paid £60 for assembly, which they did not do. They left the bed dumped in my bathroom, and I can’t even close the bathroom door because of it. Completely unacceptable.

I had to pay for childcare because of their delays, and when I asked them to collect the bed, they told me I would have to pay another £60 for collection. After all the inconvenience they caused, they still expect me to pay more.

Avoid this company at all costs — I’ve been going back and forth with them and it has been nothing but stress and poor service.

Still waiting for refund ordered 27th September cancelled immediately so never left warehouse shouldn't be allowed robbing gets

Should have read the reviews before ordering. Ottoman single bed and headboard are decent quality, reflective of the price. Mattress is poor quality, but in this instance you get what you pay for. Delivery should have been within 10 days but got email on day 9 saying it would be in 6 days time. Fair enough, but they didn’t deliver the bed, just mattress and headboard. Driver showed me paper work to say it was missing but this wasn’t communicated before hand. Unable to get through on phone and although first email reply seemed personal, had to chase for an update, which came with a new date and time slot. Nothing to acknowledge the delay. Unsurprisingly, delivery didn’t turn up and again no communication to let us know. After asking for an update or a refund, I was sent a new delivery date. Again, no apology or update to what was going on. Bed eventually got delivered 6 weeks after ordering. The lack of communication is terrible and and the price wasn’t worth the hassle

Divan Beds, the worst company I have ever come across. Ordered bed weeks ago, quick to take your money, but don't deliver. They are an embarrassment and Customer service is abysmal at best. I got a text message saying I declined the order date (I didn't), when I tried to ring, I got an automated message of 'high number of calls' and then getting cut off after 5 minutes. E-mails are just as bad, it's a generic e-mail saying the order is delayed. Dreadful dreadful service, they are a scam company. I've requested a refund but I doubt they'll even acknowledge the e-mail and i've already started the legal process. I've been well and truly scammed.

Paid over £500 for an ottoman bed and orthopedic mattress, but got a sinking mattress. I started complaining 3 days that the size of the mattress is not what I ordered for... Just back and forth. Barely 6months now, mattress has sinked. I bought orthopedic for my back pains but unfortunately I now live on ibuprofen to relieve pain.
Trust this company at your own risk.

Great value! I’m super impressed with this bed! It’s stunning and looks even better in real life. I was unsure about purchasing at first, but as I know there are a lot of other businessses attacking eachother on here! Plush they have there own reviews on their website, which includes images of the customers own beds! Anyway, the delivery was perfectly on time, which I really appreciated. The price was quite fair for the quality, and it feels really solid and well-constructed. All in all, I’m really pleased with this buy! Im looking to get a smart bed with led lights and usb charging points for my sons room next!

Divan beds is by far the worst ever bed company that I have ordered a bed from they are so pathetic and unprofessional. They have no actual shop where u can see personally a item in store and no based customer service system I ordered a bed and Thais 2 weeks max and then a few days later they cancelled my bed order and refunded my money without telling myself why.

Make sure no body buys or order a bed or any other item from this crap buisness or u will be be in big stress and big headache

Ordered some fabric samples, paid £6 per sample, £24 to be precise by bank transfer 14 days ago, was told 1-10 working day delivery, didn't turn up, tried to email them and still NOTHING, they keep ignoring emails now.

Will be raising scam with my bank and get their accounts frozen. Disgusting company.

Please be very careful when buying from this Conpany. I purchased a firm mattress only 6 weeks ago, to find the mattress has dipped on one side, after several emails I received a response this evening stating I had made a limp effort to picture evidence the stated fault to my mattress. I will be taking matters further with the small claims court as my mattress is not “fit for purpose” meaning I was missold this mattress. Avoid at all costs. The lesson I have learned is I wish I’d have seen these reviews before I purchased

The look and quality of this is outstanding. Beautiful cream velvet style headboard, solid build, 2 smooth spacious drawers. Looks much more expensive than it was. I searched for many hours across many retailers to find something decent that wasn't overpriced and this is easily the best deal I found anywhere. It arrived quickly, was very well packaged and the delivery was smooth. I really cannot recommend this enough!

Out of interest after paying for a bed i looked them up on companys house, wish i had done it before paying,
A LOT OF RED FLAGS ,
this is a business you do not want to give money to because the second you do thats when the nightmare begins

I want to express my dissatisfaction with the service provided by this company. I strongly advise against purchasing from this organisation due to their apparent lack of integrity and inadequate customer care. My experience has demonstrated that they do not respond to emails or answer phone calls in a timely manner. Regrettably, I now wish I had chosen a different vendor, even if it would have meant incurring a higher cost.

Furthermore, the delivery time was extended to four weeks instead of the promised one week. This has created considerable inconvenience for me, as I have had to sleep on the sofa due to my current health condition. The company has shown no concern for my situation, and I am still awaiting a response to my email regarding a request for compensation. It is the 28th of July now and I am still waiting for my compensation for both beds, they have only just confirmed compensation for one bed due to their lack of efficiency, now I have to email everydays until I get a response. AVOID THIS PEOPLE AT ALL COST!!!