Divan Beds Reviews 

I was a bit sceptical on ordering after reading some reviews but went ahead anyway thinking I could recall my money back from the bank if anything goes wrong.
Worried for nothing, I ordered two beds with two draws in each bed no mattresses and full size headboards for both beds, both ordered 17th November they arrived 22nd November, just before delivery man left I noticed they had sent standard headboards instead of the full size ones I had paid for, I sent them back with the delivery man who assured me they would deliver them the day after or the day after that, so now I'm thinking here we go, but true to their word the day after my headboards arrived. One Happy customer as these beds are nearly double the price for the same beds at Dreams, I'm that pleased I am recommending Divan Beds UK to my family and friends. Thank you

Ordered a mattress from Divan-Beds (A superking luxury mattress).

Order went through easily.
Email confirmation received.
Updates about delivery were helpful.
Prompt responses to our queries regarding delivery.
Phone call on the delivery day with ETA.
Mattress arrived
Friendly delivery guy.
Mattress wrapped in protective plastic.
Seems a good quality mattress for half the price of mattresses in Dreams etc.

I would use them again.

Pleased :) Thanks

From speaking with James in the showroom who was very helpful and informative to the delivery men who were so polite and helpful. Delivery came exactly when specified.

Received within a week great price, great sofa bed thanks.

DO NOT USE THIS COMPANY!!!!

Ordered a bed in March fantastic service & quality. Ordered another bed in September exactly the same, no contact was made to when bed would be delivered. Arrived no warning. One delivery driver who could not lift the bed dropped it at my front gate and couldn’t leave fast enough! Bed and mattress both damaged, no feet for bed or headboard attachments. Telephone lines are not manned, emails take about 3 days to get a response. Told I should have inspected the bed before accepting very difficult when the delivery guy practically runs out the door. No email to advise bed would be collected or what action would be taken then A delivered guy appears at my door few days later saying he’s there for a collection of tyres, we were lost, he said do you have anything that needs to be collected, then said oh it might be a bed, as he didn’t have a replacement bed we refused this collection. Thank god we did as Another bed appears next day again same delivery guy drops bed on way in again! Kept him there until I check over bed. Firstly mattress is covered in black stains, then bed was burst open under the drawers when delivery guy stands bed up the drawer front falls off! Told them to return it all photos emailed to company. I was firstly told they would give me £20 to keep my mouth shut on social media then it was increased to £30! I’ve told them I will keep original damaged bed and accept £30 as I can’t deal with the stress any longer and now been told I am no longer eligible for the £30 as I didn’t take this offer up at the time and they will close this out. Absolutely shocking customer service, save yourself money and stress go elsewhere!!!

Wish I’d have found these reviews before ordering 🙈 our bed was delivered with an essential component missing (brackets for support beams missing from the footboard) I contacted the sales team by email as there is no phone number and they had the cheek to say I should have checked on delivery baring in mind that the delivery driver dumped the fully shrink wrapped bed components on the doorstep. There’s no way he would have stayed until I’d carried the components upstairs unaided (which took a while) removed all the shrink wrap and packaging and assembled the bed to the point where I realised the footboard brackets were missing. Customer service is none existent. This company can not even make and deliver functional bed which is it’s only product 🙈

Update - the online chat that claims to be 24 hours never connects to assistant and the phone number given on emails from the sales teams rings and rings and rings there is nobody there and no answerphone. Furthermore despite only being able to contact the company via email they also threaten to block you when you send multiple emails.

Further update - the company are refusing to provide a refund despite the product being defective (bed frame narrower at the headboard than footboard so bed slats do not fit). I have contacted trading standards and citizens advice.

Another update - after 14+ emails in which the company has accused me of ‘making multiple false claims that the bed frame has issues’ they have said they will charge a Return Delivery Charge of £129. This is in-spite of them receiving photos and video evidence of the faults/ errors. They have also ‘reported me to their legal department’ for writing this factual review.

Another update - their emails and website quote ‘ Guaranteed Reply Within 24 Hours’ and as of 6:53pm this evening this is more false advertising on their part as they have not replied to my latest email.

It is now 5 weeks since I ordered a bed from this company, I am still without a fit for purpose bed (it is unusable as the slats will not fit / lie flat within the frame as the frame is narrower at one end than the other) the company have not offered a solution, compensation or full refund.

Another update - had several further email exchanges with a ‘manager’. They tried to fob me off with a replacement bed frame which I did not agree too but they dispatched anyway. I received a shipping notice for the replacement frame that I never agreed to on Monday PM (2:30pm) saying it would be delivered the next day Tuesday. I then received an email Tuesday which said I could no longer return the item as I was not home at 9:19am when the courier tried to deliver the frame I never agreed to. I didn’t have access to emails for this period but I think they expected me to package the item and book a day off work with less than 24 hours notice. Citizens advice agree that less than 24 hours notice is not reasonable to make the necessary arrangements for a return/collection. Citizens advice have advised that I am eligible for a full refund without deductions or, a price reduction on what i’ve paid for the goods.’

The company have never even offered compensation or a price reduction.

If anyone has had any similar experiences please contact citizens advice asap and the bank you used to pay for the goods as they can claim on your behalf.

Update the company are trying to get this review taken down as clearly they have something to hide. I have verified my order with trust pilot though so hopefully this review will continue to warn and prevent future victims.

DO NOT USE THIS COMPANY

Misleading selling, chose plain cotton fabric from the choice of tiles offered....however in small print it says cotton chenille available...but doesnt say ONLY cotton chenille available...but that is what they mean. My order said grey cotton, my receipt email said grey cotton BUT I got grey cotton chenille, which they said was my fault for not reading small print! Note lots of the good reviews mention the delivery....the delivery man does not bring into house, nor is it possible to fully inspect the goods outside or in a small hall way when on your own.
Once unpacked the poor quality was clear...2 staples protruded from the base. Once contacted they offered an exchange, they confirmed the date, it was further confirmed one working day before and a text received. They did not turn up!! I then asked to return the faulty bed but they said I would have to rearrange exchange then return the exchanged bed on a different van at a cost of at least £49!!. The customer service throughout was very "cut and paste". The delivery company then phoned to deliver on a day I had said I wasn't available but the van broke down which was lucky in this case...!! (Potentially another wasted day!)
The 4th delivery day was organised by myself and the delivery company lady...she was the only person who seemed to appreciate the inconvenience of deliveries not arriving when a whole day has had to be booked off. I now have a poor quality bed in an unwanted fabric and am weighing up the return fee and the need to allocate yet another day to their unreliable delivery system.
I would not recommend this company.
Also they offer various grades of mattress however the mattress has no label on it so impossible to know what you have received!

Fabulous service and mattress. We went to bensons and nearly bought a £2000 artisan mattress. I came home and just out of interest put the full name in google and divan beds came up with the exact same one. We ordered the super king size and paid £595.

It arrived yesterday 6 days after order. The delivery guy was fabulous and brought it into our hall. It is extremely heavy and last night my husband and I slept like babies.

We both almost sprung out of bed we slept so well

Honestly I will be recommending them to everyone I know as the service, delivery and mattress is second too non

Please read the one star reviews before you buy - I wish I had!

Really happy with the service and quality of the products from Divan beds . Could have done with an advance notice of when the bed would be arriving but apart from that very happy. Bed is an Faux leather Ottoman, very sturdy , simple to put together , and a good quality of finish. Strong struts . The mattress is an absolute bargain and so far so good for sleep. I would say more firm than medium but with a topper it feels great . Will definitely use Divan beds again and would recommend .

A great experience from placing my order to delivery of my beautiful bed. I am very pleased with my new bed. I have recommended to friends and family. Thank you so much.

Great beds, very comfy, quick delivery and easy to assemble. Easy service.

I have already had 3 beds from this company and I am about to order 2 more. Whenever I have emailed them they have always responded quickly and efficiently. I can't fault the beds for price and choice of style. All in all a good experience.

Very happy with our new bed. Customised just as we wanted and delivered very quickly. Easy to assemble too. Would definitely recommend to anyone considering buying a bed from divan beds.

What a pleasure to work with a company that put customer before profit. I found this company on line and ordered a bed with some trepidation as I knew nothing about them. After I’d placed the order I received a very friendly letter thanking me for my order and saying delivery detail to follow.
Within two days I’d received a delivery date and time.
Sure enough it arrived on the day, on the time.
The men who delivered it were really friendly and they put it in my room of choice. I was pleasantly surprised at the quality of the divan bed,mattress and headboard considering the price I paid. I can highly recommend this company. You’d be silly to go anywhere else.

I highly recommend this warehouse..the two delivery persons was very nice they assembled bed and take rubbish away with good way no scratches nothing.. I give 5 stars and much appreciated to delivery guy paramjit Singh and the lady was also too strong ..

Can’t fault this company. If you have to contact them, best use email, yes telephone and chat slow, but they answer to all my enquiries quickly and politely, via email.
Bought a divan ottoman bed and is brilliant. Arrived well packed and the delivery driver call me 1 hour before arriving. He deliver bed to my door and was very helpful and polite.
We have been using bed for a month now and is really comfortable, putting it together was very easy and looks great in the bedroom.
Price competitive, compare with other well known furniture suppliers and good quality.
I would recommend this company to anybody.

Just had our 2 divan beds delivered by Zamir and Charlie. What polite helpful and quick chaps they are.
I would like to thank them again for all their help.
Tea and mince pie didn’t seem a good enough reward.

From ordering to receiving my goods everything was clear and plain sailing. Delivery dates were kept, even on a Sunday! Delighted with my purchase so much so that I bought another bed for a third bedroom. Great quality at great prices. Bed and mattress were for a spare bedroom so didn't want to spend a fortune. The bed was easy to put together with instructions clear and precise. Would not hesitate to recommend buying from Divan Beds to friends and family. Also, the delivery people were friendly and helpfull.

The service was fast and efficient.
My bed is amazing & so comfortable!