DJ Alexander Reviews 

I had a really positive experience with Emma Wright during my lettings application. She was friendly, helpful, and quick to respond throughout the process. Everything was handled smoothly and clearly, which made the whole experience easy and stress-free. I really appreciated her support and would happily recommend her.

Caroline was fantastic at our viewing. She was there before we arrived , explained everything about the flat, area and process. My daughter was quite nervous, but Caroline guided through the whole process. Very efficient and friendly.

DJ Alexander failed to make adequate responses and maintenance. Black mould was found in the bathroom, and after years of repeated maintenance requests and logs, they only ever successfully had contractors come to the flat but never actioned any work. It is evident that DJ Alexander has grown beyond their staff and are failing to ensure safe homes for their renters. DJ Alexander is also a nightmare to contact to actually receive support as the people per case constantly change, which can potentially be inferred to a high turnover of their staff. Upon request of receiving the Landlords email - the request was never responded to. If not for moving out, legal action was the next step. I am deeply disappointed as I was a tenant for over 3 years who always paid on time, cared for the flat, and was still treated as nothing more than a cash cow. Would avoid at all cost, but is is getting difficult due to their growing monopoly on the Edinburgh rental market.

"I had a fantastic experience renting a flat through DJ Alexander. The team was incredibly helpful, professional, and efficient from start to finish. They made the whole process smooth and stress-free. Highly recommended!"

Very reliable and professional service, with availability for any queries provided without delay dealing with Natalie Cotton.

Caroline went above and beyond to make me comfortable when applying for flats.
She was kind and friendly yet informative

We have recently moved into our new flat in Edinburgh, and Emma Wright has been really helpful so far! She responds so quickly to all of our queries and has been such a help while sorting out bills and other things for the property. Would recommend DJ Alexander in general, their communication and response times are great, which I haven't experienced with a letting agent before!

Gill made our tenancy processing so much easy. She will reply to our questions right away and she is enthusiastic about it, I can't see her face but she looks like she is having fun doing what she does. Thanks Gill(DJ Alexander in Aberdeen.

My property manager Tracey in the Aberdeen branch is wonderful, and always has been. She's so responsive, knowledgeable and friendly. The only reason I didn't leave 5 stars is that I really dislike the client portal and ticketing system that DJ Alexander use. I prefer the personal touch of exchange emails and phone calls with a single point of contact - rather than impersonal tickets with different teams.

Diane Harte has been very helpful in addressing the queries with regards to the parking issue at the propert and always prompt to respond thanks for all your support and help Diane - Thanks

Deceitful scammers. STAY AWAY!

This also applies to almost every letting agency so just be incredibly careful…
DJ Alexander are deceitful scammers to both the landlord and the tenants.

At the end of our tenancy, they tried to scam us out of £200. A common scam used by letting agencies. They claimed that the flat was unclean because of some dirt in a small corner of the bathroom, invoicing us for £200. I disputed this, sending evidence of the cleaning I did + pictures from the start of our tenancy when the flat was not clean + the lack of fair comparison between start and end of tenancy. They then claimed that the landlord wished for this to be done and that they had no ability to sort it out! They didn’t know I was in direct personal contact with the landlord and it ruined their entire scam! I told them that the landlord had no clue what was happening, they proceeded to make up stories about mixing up landlords, and then persisted in charging me the £200 even after I said the landlord had no clue about the charge. Eventually they removed the charge after I threatened to escalate.

They are lying to people, pocketing cash, and never using the “cleaning” money to clean the flat because it is always dirty upon arrival.

My advice to tenants: take very detailed pictures of the state of the flat when you arrive and report it to the company. Take very detailed pictures of the cleaning you do during the process. Do not pay them the “cleaning” charge. Try to get in touch with the landlord directly during your tenancy.

Furthermore, there was moments during the tenancy where they lied to the landlord. They told the landlord that an oven dial was replaced, charging them £100… when the only thing done was adding some stickers to the oven. They also tried to accuse us (i believe the woman was named Nicole who did this) of breaking something in the house to charge us for a faulty cupboard. The landlord came to sort it themselves the next day kindly aand without knowing what dj alexander had been accusing us of.

Deceitful liars stay away.

Searching for a new home is always stressful and overwhelming. DJ Alexanders website as well as their fantastic Edinburgh team made it very easy to locate properties and to view them.

When it came to applying for properties, i dealt with Eve Mack from the lettings team, who was extremely informative and helpful, making the whole application process very easy.

I would recommend DJ Alexander for those looking to let properties in Edinburgh.

Sometimes companies have issues, and I had a few along the way with DJ Alexander — nothing major, but enough to make me cautious. However, I was genuinely impressed with how they handled the end‑of‑tenancy process. Agencies are usually very strict and often try to push for deductions, but DJA showed honesty and fairness throughout.

They reviewed the checkout report properly, acknowledged the context, and communicated clearly. In the end, they requested a full deposit refund without any deductions, which shows integrity and professionalism. When something goes wrong I always point it out, but when something is handled with excellence I also like to recognise it. Credit where it’s due — thank you, DJA and Lisa Cameron.

From the very beginning, Caroline has been absolutely amazing. Finding and moving into a new home can be stressful, but she made the entire experience feel effortless. She is always super kind, professional, patient, responsive, and genuinely cares about making sure everything goes smoothly for us.

No question was too small, no request was too much trouble, and she always seemed to have a solution ready before we even had a chance to worry. Her warmth, professionalism, and positive attitude turns what could have been a complicated process into a genuinely enjoyable one.

What makes Caroline special is not just how efficient and knowledgeable she is, but how much she cares about people. We always felt supported, listened to, and looked after. She goes above and beyond at every stage, and we couldn't have asked for a better person to guide us through our move.

Thank you, Caroline, for being the true Goddess of Letting Agencies. We are so grateful for all your help and would wholeheartedly recommend you to anyone looking for exceptional service and a genuinely wonderful person.

Professional, courteous, and good communicators throughout. I'm sure they're all great, but if you end up with Ailie as your contact then you're in really safe hands.

Robin was very helpful

A huge shoutout to Christopher for being an absolute star in helping us secure a rental property in Glasgow so quickly.

Having recently moved from Australia with my boyfriend and his friend, we found the rental process in a new country quite confusing and stressful. From our very first conversation, Chris was welcoming, approachable, and incredibly supportive. He took the time to answer every single question we had (and there were plenty! 😂), making the whole experience feel far less overwhelming.

His professionalism, patience, and genuine willingness to help made all the difference during what could have been a very daunting process. I would highly recommend Christopher and his team to anyone looking for a new property, especially those relocating from overseas. The service we received was exceptional, and we’re so grateful for all of his help. 😊

Had a great experience finding a flat through DJ Alexander, the property manager Connor was fantastic - very responsive and helpful in answering all questions we had.

Excellent service by Niamh Mackey in helping us finding a new flat and ensuring the move-in process gone smoothly. Many thanks.

Zosia was fantastic, she made me feel very welcome during my first viewing of the flat, very informative and made sure I knew everything about the home. Zosia was so friendly and chatty which made the whole experience less overwhelming for someone like myself. Overall Zosia has been absolutely fantastic and made this transition into a new home such a great experience for me!