We were referred to DLG Basildon through our insurance and the service was too class from collecting our car till it was dropped back. They arranged the hire car and kept us informed during the repair... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
Awesome service. Car was picked up and delivered within agreed SLA and work was completed to perfection. Thank you
I was directed to DLGAutoServ by my insurance company. I filled out the relevant online form on Saturday 14 February, my car was collected on Monday 16th and was returned to me repaired on 19th. Apart... Toon meer
Bedrijf heeft geantwoord
My Merc C250 was repaired by DG body garage with damages on the driver side and rear bumper, the level of communication from collecting the car till repairs was complete and car delivered was amazing... Toon meer
Bedrijfsgegevens
Geschreven door het bedrijf
DLG Auto Services is Direct Line Group’s UK network of bodyshops, today consisting of 23 garages nationwide which makes us one of the largest repair groups in the UK. We repair around 100,000 accident damaged cars every year, and all cars are repaired to British Kitemark BS 10125 standard, the British safety standard for vehicle damage repair. All repair work comes with a 5-year guarantee, and we are committed to ensuring we meet the manufacturers repair standards to ensure our customers vehicles are repaired to the highest standards. By investing in new technologies, we are preparing the business for the future and will have a better understanding of how technology will affect the design and manufacture of cars. Our high operating efficiency allows us to deliver excellent cost control whilst meeting our environmental targets through lowering emissions and increased recycling. We are exploring a range of solutions to embed our environmental goals as part of our emissions reduction strategy, including using alternative fuels such as hydrogenated vegetable oil and energy efficient lighting. Safety and quality are really at the heart of everything we do, and it is paramount that you would use us again and recommend us to your friends and family.
5 year guarantee
5 year guarantee provided on all work
We provide a 5 year guarantee on all of our repairs.
Contactgegevens
Luckyn Lane, Yardley Business Park, SS14 3BZ, Basildon, Verenigd Koninkrijk
- 03453030352
4,7
Uitstekend
283 reviews
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DLG first class customer service carry out a great job ,they ve…
DLG carry out a great job ,they ve repaired my car twice after no fault accidents and the service is first class,great customer communication at all times 11 out 10
5 augustus 2025
Kan ondersteuning van AI gebruiken bij reactiesLees meer
Bij Trustpilot draait alles om menselijke content. Dit bedrijf kan echter ook onze AI-ondersteunde tool gebruiken die ze helpt bij het schrijven van hun reacties.
Incomplete job with the impact point…
Incomplete job with the impact point which was left unattended when car was returned
19 augustus 2025
Antwoord van DLG Auto Services - Basildon
Hi there, we would really like to look into this 3 star review for you and would encourage you to get in touch with us directly so we can have an opportunity to address your concerns.
Repair
Car was damaged badly, job took a bit longer than expected due to issues beyond their control. Communication was excellent throughout car came back looking like new. Great service and work.
5 augustus 2025
I was kept uptodate on the progress of…
I was kept uptodate on the progress of the repair except on the 2 occasions when the completion of had fallen behind the schedule.
22 juli 2025
The engine light is still coming up on…jM
The engine light is still coming up on the dashboard
10 juli 2025
Helpful customer service staff.
10 juli 2025
DLG autos Basildon
My recent experience using DLG auto for my recent car repair was positive. The firm did exactly what they said they would and the vehicle was returned in just a few days
10 juli 2025
The staff kept me updated and was very…
The staff kept me updated and was very quick and contactable. I did not to chase them for information and they managed to get my car fixed reasonably quickly. Everyone i spoke to was polite and helped
10 juli 2025
Car Repair …
Car was collected & delivered by a very polite & friendly person. I was kept updated every step of the way
10 juli 2025
Excellent
Excellent, car picked up efficiently, very knowledgeable pick up driver, kept well updated about repair, understanding about the urgency and returned quickly fully repaired and cleaned, very happy with the visible workmanship.
The majority - all bar one - of all the staff we spoke to, from initial contact through insurance company to return by driver were excellent, professional, understanding and helpful.
10 juli 2025
Excellent service from start to finish
Excellent service from start to finish. Very pleased with the work done. Friendly and helpful staff. Would definitely recommend.
3 juni 2025
Polite staff kept me informed whilst…
Polite staff kept me informed whilst repairing car. Car repaired to high standard.
27 mei 2025
Remarkable service from a superb…
Remarkable service from a superb company
Lauren was amazing so was the repair team
I just can’t thank you enough
Car looks amazing
Thanks
Alan.
27 mei 2025
Good fast service kept well informed of…
Good fast service kept well informed of progress
29 april 2025
The worst company I have ever come…
The worst company I have ever come across. Still waiting for them to finish completely fixing my car after over a month. No update nothing! Absolutely useless!
25 maart 2025
Antwoord van DLG Auto Services - Basildon
We understand your frustration with the delay in your car repairs. We strive to provide timely and efficient service, and we apologise that your experience has not met those expectations. We are committed to resolving this issue as quickly as possible and will reach out to you directly to discuss this further.
DLG did a great repair on my VW high up
DLG did a great repair on my VW high up. Replacing a nr side panel. They returned the car clean and on on shedule. Could not ask for more.
22 april 2025
Five stars from me
I was very happy with my experience with DLG Auto Services, from picking up my car to dropping off.
The office kept me up to date every few days with which stage my car was at, and when it would be finished.
18 maart 2025
Good Experience
Fast, efficient, and good communications, the repairs done are invisible and they even washed it
25 maart 2025
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